When you try to import photos, I get an error that says that the preview is not available for this file.

When you try to import photos I get an error that says: Preview is not available for this file. Then when I try to download these files, a gray box returns for each photo with the name of the file, and this error message -Preview is not available for this file but no picture. The files are JPEG files. I use Lightroom CC help?

Some additional information. I received these photos of my granddaughter of my son with Dropbox. I checked the files under properties and found that they were listed as "some blocked properties" so I checked the box to 'unlock' and click on apply. The blocked message went away. Then, I took the original photos out of the folder of file they were in. I went back to LR and made sure those grey boxes with the Preview is not available for this file was missing. Then I went to the new files with the status of unlock in a new folder and tried to import into LR... same thing happens again! UGH

Hi rsobieski,

Could you please copy the images of Dropbox in a new folder on the computer/pictures folder.

Also, then try again to import images into Lightroom and also please check if you have read and write permissions on the images.

Kind regards

Tanuj

Tags: Photoshop Lightroom

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