Why the Windows Installer is called launch of CHM

Hi all

I use RoboHelp 10 to create CHM files. The results so far look great, with one exception.  When we launch our CHM file, on some machines, it causes a pop-up Windows Installer.  He is looking for our Revit.MSI file.  The problem is illustrated in this video: http://screencast.com/t/JaajIML0gkBS

I can solve the problem in two ways:

1. who rejected dialogue works, so it is not preventing the CHM to work, that's all just annoying.

2. I can also plug my USB key that contains this MSI, but it is only a temporary solution.  Which means in fact it does not try to install anything, he just wants to know that the MSI exists.

This problem occurs on some machines, but not all.  Our former CHM files, created with another tool, do not have this problem, so I guess that's unique to RoboHelp or something in my project. I spent a bunch of time on the forums and just empty.  Our programming staff is also perplexed.

I tried this solution but it did not help: http://blogs.adobe.com/techcomm/2012/10/resolving-chm-file-error-in-robohelp.html

I did an update of RoboHelp to see also if this could solve the question and I saw the log files when the CHM is created and do not see anything that seemed to call the other program.

I hope that it is a matter of upgrading certain aspects of Robohelp to prevent this.  Any tips?

Thanks much for the advice on troubleshooting.

Kind regards

Glynnis

Hello again

Well, it gets sorta summary here in recent years. Why? Due to the advent of 64-bit operating systems.

See, if you just double-click on a CHM file and you are on a system 64-bit, you are probably using the 64-bit version of the HTML Help Viewer. But if you click on the button view immediately after the compilation, RoboHelp likely launch the 32-bit version of the HTML Help Viewer. (Two applications different and two different experiences possible)

The only thing I can understand that RoboHelp * COULD * be influence here is * IF *, your CHM is using the glossary tab or browse sequences. If so, a file named HHActiveX.dll is used. This file is specific RoboHelp for this role. Other than that, it's just a CHM.

See you soon... Rick

Tags: Adobe

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    2011-01-07 15:35:18, v6.0.6002.18005 Info CBS responsible Servicing Stack with Core: C:\Windows\winsxs\x86_microsoft-windows-servicingstack_31bf3856ad364e35_6.0.6002.18005_none_0b4ada54c46c45b0\cbscore.dll
    2011-01-07 15:35:18, called CSI Info 00000001@2011/1/7:15:35:18.685 WcpInitialize (wcp.dll version 0.0.0.5) (battery @0x6d6f8a50 @0x6dc1854e @0x6dbf63a1 @0x8c1392 @0x8c1ed4 @0x8c17cb)
    2011-01-07 15:35:18, called CSI Info 00000002@2011/1/7:15:35:18.700 WcpInitialize (wcp.dll version 0.0.0.5) (battery @0x6d6f8a50 @0x6dc4e7b6 @0x6dc30f93 @0x8c1392 @0x8c1ed4 @0x8c17cb)
    2011-01-07 15:35:18, called CSI Info 00000003@2011/1/7:15:35:18.716 WcpInitialize (wcp.dll version 0.0.0.5) (battery @0x6d6f8a50 @0x6e801a0d @0x6e801794 @0x8c360b @0x8c2be3 @0x8c17cb)
    2011-01-07 15:35:18, CBS NonStart info: check to ensure the treatment of start-up was not necessary.
    2011-01-07 15:35:18, info CSI 00000004 IAdvancedInstallerAwareStore_ResolvePendingTransactions (call 1) (flags = 00000004, progress = NULL, phase = 0, pdwDisposition = @0x163f86c)
    2011-01-07 15:35:18, CBS NonStart info: success, start, treatment not required, as expected.
    2011-01-07 15:35:18, info CSI CSI 2948344 (0x002cfcf8) store initialized 00000005
    2011-01-07 15:35:18, CBS Session info: initialized 30125696:2098239480.
    2011-01-07 15:35:18, value of information CBS missing current state for the packet: Package_for_KB2436673 ~ 31bf3856ad364e35 ~ x 86 ~ ~ 6.0.1.0, recalculate
    2011-01-07 15:35:18, CBS Session info: 30125696:2098239480 finalized.  Reboot required: no
    2011-01-07 15:47:32, v6.0.6002.18005 Info CBS responsible Servicing Stack with Core: C:\Windows\winsxs\x86_microsoft-windows-servicingstack_31bf3856ad364e35_6.0.6002.18005_none_0b4ada54c46c45b0\cbscore.dll
    2011-01-07 15:47:32, called CSI Info 00000001@2011/1/7:15:47:32.419 WcpInitialize (wcp.dll version 0.0.0.5) (battery @0x660a8a50 @0x66bd854e @0x66bb63a1 @0xc11392 @0xc11ed4 @0xc117cb)
    2011-01-07 15:47:32, called CSI Info 00000002@2011/1/7:15:47:32.435 WcpInitialize (wcp.dll version 0.0.0.5) (battery @0x660a8a50 @0x66c0e7b6 @0x66bf0f93 @0xc11392 @0xc11ed4 @0xc117cb)
    2011-01-07 15:47:32, called CSI Info 00000003@2011/1/7:15:47:32.435 WcpInitialize (wcp.dll version 0.0.0.5) (battery @0x660a8a50 @0x69bb1a0d @0x69bb1794 @0xc1360b @0xc12be3 @0xc117cb)
    2011-01-07 15:47:32, CBS NonStart info: check to ensure the treatment of start-up was not necessary.
    2011-01-07 15:47:32, info CSI 00000004 IAdvancedInstallerAwareStore_ResolvePendingTransactions (call 1) (flags = 00000004, progress = NULL, phase = 0, pdwDisposition = @0x1d8fc00)
    2011-01-07 15:47:32, CBS NonStart info: success, start, treatment not required, as expected.
    2011-01-07 15:47:32, info CSI CSI 3276024 (0x0031fcf8) store initialized 00000005
    2011-01-07 15:47:32, CBS Session info: initialized 30125698:845649157.
    2011-01-07 15:47:32, CBS information value missing current state for the packet: Package_for_KB2436673 ~ 31bf3856ad364e35 ~ x 86 ~ ~ 6.0.1.0, recalculate
    2011-01-07 15:47:32, CBS Session info: 30125698:845649157 finalized.  Reboot required: no
    2011-01-07 15:53:51, CBS Session info: initialized 30125699:340581861.
    2011-01-07 15:53:51, CBS Session info: 30125699:340581861 finalized.  Reboot required: no
    2011-01-07 16:19:29, v6.0.6002.18005 Info CBS responsible Servicing Stack with Core: C:\Windows\winsxs\x86_microsoft-windows-servicingstack_31bf3856ad364e35_6.0.6002.18005_none_0b4ada54c46c45b0\cbscore.dll
    2011-01-07 16:19:29, called CSI Info 00000001@2011/1/7:16:19:29.963 WcpInitialize (wcp.dll version 0.0.0.5) (battery @0x5d808a50 @0x6379854e @0x637763a1 @0 x 271392 @0x271ed4 @0x2717cb)
    2011-01-07 16:19:29, called CSI Info 00000002@2011/1/7:16:19:29.975 WcpInitialize (wcp.dll version 0.0.0.5) (battery @0x5d808a50 @0x637ce7b6 @0x637b0f93 @0 x 271392 @0x271ed4 @0x2717cb)
    2011-01-07 16:19:29, called CSI Info 00000003@2011/1/7:16:19:29.977 WcpInitialize (wcp.dll version 0.0.0.5) (battery @0x5d808a50 @0x660b1a0d @0x660b1794 @0x27360b @0x272be3 @0x2717cb)
    2011-01-07 16:19:29, CBS NonStart info: check to ensure the treatment of start-up was not necessary.
    2011-01-07 16:19:29, info CSI 00000004 IAdvancedInstallerAwareStore_ResolvePendingTransactions (call 1) (flags = 00000004, progress = NULL, phase = 0, pdwDisposition = @0xadff0c)
    2011-01-07 16:19:29, CBS NonStart info: success, start, treatment not required, as expected.
    2011-01-07 16:19:30, info CSI CSI 3800312 (0x0039fcf8) store initialized 00000005
    2011-01-07 16:19:30, CBS briefing: initialized 30125702:2841183518.
    2011-01-07 16:19:30, CBS information value missing current state for the packet: Package_for_KB2436673 ~ 31bf3856ad364e35 ~ x 86 ~ ~ 6.0.1.0, recalculate
    2011-01-07 16:19:30, CBS information session: 30125702:2841183518 finalized.  Reboot required: no
    2011-01-07 16:19:45, CBS briefing: initialized 30125702:2993165518.
    2011-01-07 16:19:45, CBS information session: 30125702:2993165518 finalized.  Reboot required: no
    2011-01-07 17:22:39, v6.0.6002.18005 Info CBS responsible Servicing Stack with Core: C:\Windows\winsxs\x86_microsoft-windows-servicingstack_31bf3856ad364e35_6.0.6002.18005_none_0b4ada54c46c45b0\cbscore.dll
    2011-01-07 17:22:39, called CSI Info 00000001@2011/1/7:17:22:39.619 WcpInitialize (wcp.dll version 0.0.0.5) (battery @0x5f388a50 @0x5ff6854e @0x5ff463a1 @0xf1392 @0xf1ed4 @0xf17cb)
    2011-01-07 17:22:39, called CSI Info 00000002@2011/1/7:17:22:39.630 WcpInitialize (wcp.dll version 0.0.0.5) (battery @0x5f388a50 @0x5ff9e7b6 @0x5ff80f93 @0xf1392 @0xf1ed4 @0xf17cb)
    2011-01-07 17:22:39, called CSI Info 00000003@2011/1/7:17:22:39.632 WcpInitialize (wcp.dll version 0.0.0.5) (battery @0x5f388a50 @0x69ed1a0d @0x69ed1794 @0xf360b @0xf2be3 @0xf17cb)
    2011-01-07 17:22:39, info CBS NonStart: check to ensure the treatment of start-up was not necessary.
    2011-01-07 17:22:39, info CSI 00000004 IAdvancedInstallerAwareStore_ResolvePendingTransactions (call 1) (flags = 00000004, progress = NULL, phase = 0, pdwDisposition = @0x1d3f8b4)
    2011-01-07 17:22:39, info CBS NonStart: success, start, treatment not required, as expected.
    2011-01-07 17:22:39, info CSI CSI 3013880 (0x002dfcf8) store initialized 00000005
    2011-01-07 17:22:39, info Session CBS: initialized 30125711:2082959857.
    2011-01-07 17:22:39, value of information CBS missing current state for the packet: Package_for_KB2436673 ~ 31bf3856ad364e35 ~ x 86 ~ ~ 6.0.1.0, recalculate
    2011-01-07 17:22:39, info Session CBS: 30125711:2082959857 finalized.  Reboot required: no
    2011-01-07 17:32:39, info CBS trap: package store indicates there is no element to clean, to jump.
    2011-01-07 22:22:46, v6.0.6002.18005 Info CBS responsible Servicing Stack with Core: C:\Windows\winsxs\x86_microsoft-windows-servicingstack_31bf3856ad364e35_6.0.6002.18005_none_0b4ada54c46c45b0\cbscore.dll
    2011-01-07 22:22:46, called CSI Info 00000001@2011/1/7:22:22:46.233 WcpInitialize (wcp.dll version 0.0.0.5) (battery @0x63d38a50 @0x70b5854e @0x70b363a1 @0xf1392 @0xf1ed4 @0xf17cb)
    2011-01-07 22:22:46, called CSI Info 00000002@2011/1/7:22:22:46.245 WcpInitialize (wcp.dll version 0.0.0.5) (battery @0x63d38a50 @0x70b8e7b6 @0x70b70f93 @0xf1392 @0xf1ed4 @0xf17cb)
    2011-01-07 22:22:46, called CSI Info 00000003@2011/1/7:22:22:46.247 WcpInitialize (wcp.dll version 0.0.0.5) (battery @0x63d38a50 @0x74951a0d @0 x 74951794 @0xf360b @0xf2be3 @0xf17cb)
    2011-01-07 22:22:46, CBS NonStart info: check to ensure the treatment of start-up was not necessary.
    2011-01-07 22:22:46, info CSI 00000004 IAdvancedInstallerAwareStore_ResolvePendingTransactions (call 1) (flags = 00000004, progress = NULL, phase = 0, pdwDisposition = @0x8efa34)
    2011-01-07 22:22:46, CBS NonStart info: success, start, treatment not required, as expected.
    2011-01-07 22:22:46, info CSI CSI 1441016 (0x0015fcf8) store initialized 00000005
    2011-01-07 22:22:46, CBS Session info: initialized 30125753:1760342112.
    2011-01-07 22:22:46, CBS information value missing current state for the packet: Package_for_KB2436673 ~ 31bf3856ad364e35 ~ x 86 ~ ~ 6.0.1.0, recalculate
    2011-01-07 22:22:46, CBS Session info: 30125753:1760342112 finalized.  Reboot required: no
    2011-01-07 22:32:46 info CBS trap: package store indicates there is no element to clean, to jump.

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