(win 7 Pavilion): plug 3.0 HP external hard drive gives error message - why?

I recently purchased a dv6 Pavilion and a 750 HP Pocket media drive gig.

I am on win 7 64 and I have updated all side Windows.

Whenever I plug the Pocket media player into a usb 3.0 port on my Pavilion, it gives me the message: "this device can perform faster if you connect it to a port 3.0 usb." In other words, the hard drive does not detect that it connects to a port 3.0.

What could be wrong? What should I try? Everything is under warranty. The tech support person said just try it for a while, and if the hard disk is too slow, I should call again...

How much is too slow? Wikipedia says that usb 3.0 can get 500 Mbps. What is a real figure or just a hypothetical transfer rate?  I use the cable that came with the media player of pocket and I tried several usb ports.

Because the problem is with all the USB ports (not just 1), I have to assume that this is a problem with the operating system, hd or the cable.

You have any suggestions on how to check and fix this? In addition, can I assume that Windows 8 would do a better job of detection 3.0 devices?

Thanks for your help.

Robert Nagle

The problem turned out to be with the personal media player from HP, not the OS or the laptop. I spent 2 months trying to get HP to honor its guarantee of origin. This personal media player worked for about a day (but not 3.0 speeds), and then he has not experienced a catastrophic failure.

I have never been able to use this personal hard drive, and HP has done nothing to provide a replacement or repair. (4 support calls from 2 hours, 2 emails, an email sent by normal mail.  This is outrageous! HP, you should be ashamed of yourself!

I bought and maintained computers for 10 years. I am an expert user, and I've never seen such horrible service of any company.

Tags: Notebooks

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