window: disc importer has stopped working

I have a problem with my new Sony Vaio. There is a window with the message "disc importer has stopped working ' which is displayed all the time. I can't install my microsoft office 2010, I can't save my word (in my starter of Word) documents, etc.

My computer has only two weeks, what should I do?

Thank you.

 

Hi mafepanizo,

  1. You receive the wile of Microsoft office 2010 installation error message?
  2. Did you the latest changes on the computer?
  3. What happens when you try to install Microsoft office 2010?

I suggest you to check if you receive the error message in the clean boot procedure.

To help resolve the error and other messages, you can start Windows Vista or Windows 7 by using a minimal set of drivers and startup programs. This type of boot is known as a "clean boot". A clean boot helps eliminate software conflicts.

See the link below to learn more about how to clean boot.

How to troubleshoot a problem by performing a clean boot in Windows Vista or in Windows 7

http://support.Microsoft.com/kb/929135

Reset the computer to start as usual

When you are finished troubleshooting, follow these steps to reset the computer to start as usual:

(a) click Start, type msconfig in the search box and press ENTER.

(b) If you are prompted for an administrator password or for confirmation, type your password or click on continue.

(c) under the general tab, click the Normal startup option, and then click OK.

(d) when you are prompted to restart the computer, click on restart.

For any Microsoft desktop applications, please report your query in the forums of Microsoft Office.

http://social.answers.Microsoft.com/forums/en-us/OfficeInstall/threads

I hope this helps!

Halima S - Microsoft technical support.

Visit our Microsoft answers feedback Forum and let us know what you think.

Tags: Windows

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