Windows 7 crashes - blue screen is displayed when the mouse is flown over IE icon in the toolbar

Hello

I was struck with a weird problem.  I have a laptop Dell Inspiron N4110 with Windows 7 64-bit Home Basic.

The laptop was working fine until last year.   The problem arises as below

  1. Open the IE or Google Chrome browser.  After that I open this browser I am able to browse Web sites, etc., using Wi - Fi and Datacard connection without any problems.
  2. I reduce the window IE or Chrome
  3. I move the mouse over the icon in the toolbar to maximize still IE.  Windows crashes and I get a blue screen.
  4. This behavior is replicable n number of times.
  5. Also, I believe that the accident occurred when I try to use the button left of the mouse and not the right button

I raised an issue with Dell technical support that the laptop is still under warranty and that they were not able to help and asked me to contact MS to solve this problem.  I did the following, but of no use.

  1. Installed Avast Antivirus to scan the entire file system.  Previously, I had Kaspersky, but the license has expired.  There is no infection reported in any of the two.
  2. I used Malwarebytes to find malware.  Once again clean.
  3. I uninstalled the recent windows and Office updates, once again no help.
  4. As recommended by Dell support, I have updated Bios video driver drivers USB etc, but no help again.
  5. I removed the RAM cleaned and replaced but that was of no help again.  I replaced my defective existing of 4 GB of RAM with a 2 GB of RAM, thinking it could be a RAM.  It also did not help.
  6. I ran Chkdsk f and carefully checked for repair bad sectors, etc.,.

Need help Urgent technicians of M/S on it.  It's really frustrating, and I don't know if this frequent crashes corrupt my hard drive.

Concerning
Ravi

M.

I think that just installing the new driver should solve the problem.  Let us know.

Tags: Windows

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