Windows 7 enterprise - wireless network does not work at the office
I'm a remote worker for a company. I travel offices across the United States and hit this problem before, but thought it was just a transitory problem. However, now I am in our headquarters and the problem has resurfaced. Essentially, networks under Windows 7 Enterprise associates for wireless access points but cannot obtain a DHCP address. I tried the usual: enough and ipconfig ipconfig / renew, I took it to our support people who confirmed that the configuration is correct, we have tried uninstalling the driver and put back in place, all in vain. The configuration of the machine is:
Dell Latitude E6400
Windows 7 Enterprise x 64
Wireless: Intel 5300 AGN
Driver:
Vendor: Intel
Version: 12.4.1.4
Digital signer: Microsoft
Path: C:\Windows\system32\DRIVERS\netw5v64.sys
The wireless works now in my office at home (I have a Windows 2003, Cisco 1200 AP domain and use WPA2 with PEAP to authenticate). Please note that the configuration has NOT changed since the last time I was in this office (about 3 weeks ago). We are a Windows 2008 R2 using NPS area (AFAIK). Help desk support people are completely baffled. The good news is that the cable works fine.
I have included the following diagnostic report (with the suppressed SSID):
Diagnostic information (wireless connectivity)
Details on the diagnosis of wireless connectivity:
Information for a diagnosis of connection
The GUID of the interface: e3f4016b-a75e-4d88-96ba-8bd3f26f0fb4
Interface name: Intel(r) WiFi Link 5300 AGN
Interface type: Native WiFi
Connection incident diagnosed
Auto Configuration ID: 9
Login ID: 9
State of the connection summary
Connection started: 2010-11-30 14:12:24-133
Profile match: success
Pre-Association: success
Association: success
Security and authentication: success
List of visible access points: 6 item (s) total, 6 article (s) poster
BSSIDBSS Type PHY Signal (dB) channel/freq SSID
-------------------------------------------------------------------------
00-18-39-6E-51-6CInfra g-64 6
00-13-1A-3B-EE-A0Infra g-57 6
Da-ce-46-a2-9c-A1Ad hoc 6 g - 89
00-13-1A-3B-F2-90Infra g-82 1
00-1E-E5-A0-17-F0Infra g-53 2
00-13-1A-3B-F0-20Infra g-91 11
History of connection Information for Auto 9 Configuration ID. List of visible networks: 4 item (s) total, 4 article (s) poster Type BSS PHYSecurity Signal (RSSI) Compatible SSID ------------------------------------------------------------------------------ Yes Yes Infrag 60
Infrag Yes Yes 99
Ad hocg No. 18 Yes
Yes Yes Infrag 78
List of favorite networks: 1 item (s) Profile:
SSID:
SSID length: 10 Connection mode: Infra Security: Yes Defined by group policy: No. Connect even if the network is not broadcasting: No. Connectable: Yes
Information for the login ID 9
Connection started: 2010-11-30 14:12:24-133
Auto Configuration ID: 9
Profile:
SSID:
SSID length: 10 Connection mode: Infra Security: Yes Pre-Association and Association The parameters of connectivity provided by hardware manufacturer (IHV): No. Security settings provided by hardware manufacturer (IHV): No. Profile matches network requirements: success Pre-association status: success The Association status: success Last AP: 00-13-1a-3b-ee-a0 Security and authentication Configured security type: open Configured encryption type: WEP 802.1 x protocol: Yes Authentication mode: Machine or user EAP type: authentication not started Number of 802. 1 X restarts: 1 Number of failures of 802,1: 0 X 802.1 x status: success Key exchange initiated: Yes Received unicast key: Yes Received multicast key: Yes Number of security packets received: 9 Number of security packets sent: 7 Decision of the attempt: success Connectivity Package statistics NDIS Rx: 1725 NDIS Tx: 0 Unicast decrypt success: 1 Multicast decrypt success: 0 Unicast decrypt failure: 0 Multicast decrypt failure: 0 Rx success: 1531 Rx failure: 0 TX success: 5 TX failure: 0 Try TX: 0 TX retry number: 0 Life expectancy exceeded TX maximum: 0 Failure of TX ACK: 0 History of roaming: 0 item (s) Information for Auto 8 Configuration ID. List of visible networks: 1 item (s) total, 1 article (s) poster Type BSS PHYSecurity Signal (RSSI) Compatible SSID ------------------------------------------------------------------------------ Yes Yes Infrag 80
List of favorite networks: 1 item (s) Profile:
SSID:
SSID length: 10 Connection mode: Infra Security: Yes Defined by group policy: No. Connect even if the network is not broadcasting: No. Connectable: Yes Information for the login ID 8 Connection started: 2010-11-30 12:56:40-041 Auto Configuration ID: 8 Profile:
SSID:
SSID length: 10 Connection mode: Infra Security: Yes Pre-Association and Association The parameters of connectivity provided by hardware manufacturer (IHV): No. Security settings provided by hardware manufacturer (IHV): No. Profile matches network requirements: success Pre-association status: success The Association status: success Last AP: 00-13-1a-3b-f0-20 Security and authentication Configured security type: open Configured encryption type: WEP
802.1 x protocol: Yes
Authentication mode: Machine or user
EAP type: authentication not started
Restart of number of 802. 1 X: 2
Number of failures of 802,1: 0 X
802.1 x status: success
Key exchange initiated: Yes
Received unicast key: Yes
Received multicast key: Yes
Number of security packets received: 13
Number of security packets sent: 11
Decision of the attempt: success
Connectivity
Package statistics
NDIS Rx: 0
NDIS Tx: 0
Unicast decrypt success: 1
Multicast decrypt success: 0
Unicast decrypt failure: 0
Multicast decrypt failure: 0
Rx success: 2262
Rx failure: 0
TX success: 59
TX failure: 0
Try TX: 19
TX retry multiples: 5
Life expectancy exceeded TX maximum: 0
TX ACK failure: 26
History of roaming: 1 item (s)
Schedule: 2010-11-30 12:57:48-302
Roamed from BSSID: 00-13-1a-3b-fa-f0
Reason: 0 x 00000003
Disconnected from BSSID: 00-00-00-00-00-00 reason: 0 x 00000205
Information for Automatic Configuration 7 ID.
List of visible networks: 1 item (s) total, 1 article (s) poster
Type BSS PHYSecurity Signal (RSSI) Compatible SSID
------------------------------------------------------------------------------
Infrag Yes Yes 99
List of favorite networks: 1 item (s) Profile:
SSID:
SSID length: 10 Connection mode: Infra Security: Yes Defined by group policy: No. Connect even if the network is not broadcasting: No. Connectable: No. Reason: 0 x 00028002 Information for the login ID 7 Connection started: 2010-11-30 12:55:47-670 Auto Configuration ID: 7 Profile:
SSID:
SSID length: 10 Connection mode: Infra Security: Yes Pre-Association and Association The parameters of connectivity provided by hardware manufacturer (IHV): No. Security settings provided by hardware manufacturer (IHV): No. Profile matches network requirements: success Pre-association status: success The Association status: success Last AP: 00-13-1a-3b-fa-f0 Security and authentication Configured security type: open Configured encryption type: WEP 802.1 x protocol: Yes Authentication mode: Machine or user EAP type: authentication not started Number of 802. 1 X restarts: 1 Number of failures of 802,1: 0 X 802.1 x status: success Key exchange initiated: Yes Received unicast key: Yes Received multicast key: Yes Number of security packets received: 13 Number of security packets sent: 11 Decision of the attempt: success Connectivity Package statistics NDIS Rx: 0
NDIS Tx: 0
Unicast decrypt success: 3
Multicast decrypt success: 0
Unicast decrypt failure: 0
Multicast decrypt failure: 0
Rx success: 288
Rx failure: 0
TX success: 49
TX failure: 0
Try TX: 19
TX retry multiples: 5
Life expectancy exceeded TX maximum: 0
TX ACK failure: 28
History of roaming: 1 item (s)
Schedule: 2010-11-30 12:56:36-732
Roamed from BSSID: 00-00-00-00-00-00
Reason: 0 x 00000007
Disconnected from BSSID: 00-00-00-00-00-00 reason: 0 x 00000205
Information for the login ID 6
Connection started: 2010-11-30 12:55:38-275
Auto Configuration ID: 7
Profile: Discovery connection
SSID:
SSID length: 10 Connection mode: Infra Security: Yes Pre-Association and Association The parameters of connectivity provided by hardware manufacturer (IHV): No. Security settings provided by hardware manufacturer (IHV): No. Profile matches network requirements: success Pre-association status: success The Association status: success Last AP: 00-13-1a-3b-f0-20 Security and authentication Configured security type: open Configured encryption type: WEP 802.1 x protocol: Yes Authentication mode: disabled (5) Restart of number of 802. 1 X: 3 Number of failures of X 802,1: 1 802.1 x status: failure 0 x 00000000 802.1 x reason code: 0 x 00050006 Key exchange initiated: No. Number of security packets received: 8 Number of security packe
Ido
Ido Dubrawsky,
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Tags: Windows
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