Windows 7 fingerprint "password required"

On my Elitebook 2760p, I have given my fingerprints successfully in the console HP protect tools.  It recognizes my fingerprints and allows me to use them to change the forest of schooling of fingerprints for any other purpose.

When it comes to logging on Windows 7, it will not work.

I am asked to swipe an enrolled finger and seems to agree - she then gives a message: "the system cannot open session. Your required password"

I saw a post that suggests that the BIOS settings might be the problem ("Rigorous security Disable" and "Ask the password at startup") but if slippery fingerprints is not allowed on the device, so I guess that the machine requires you to slide a finger... I can't access the BIOS settings to verify what the values are.

Can someone suggest another cause? What setting is there that requires a fingerprint scan and shows that you are not allowed to swipe?

Hello

The following worked for me:

-Go to the HP ProtectTools Security Manager

-Administration (bottom left)-> administration Console

-Develop "powers".

-Select "footprints."

-Click on the button "delete all data"-> Apply

-Close the "Management Console".

-Go to "Manager of credentials.

-Select "Footprints" and carry on the registration of finger.

Worked immediately after I did it.

HTH.

George.

Tags: Notebooks

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