Windows 7 Home Premium - cannot change the user name in the authentication dialog box

I was hoping someone might be able to answer a question on how to get a computer running Windows 7 Home Premium to display both the username and password fields when attempting to authenticate on another Windows computer.

Here's the situation: allow us that the leaders and other members of the staff allowed our Organization to establish a VPN connection to our corporate network (via Fortinet Forticlient, for what it's worth.)  Once the VPN connection is established, on the remote computer, the user must be able to access the UNC path to our file (\\servername\share) server.

Because the remote user has not yet authenticated on the domain Active Directory of business, a dialog box should appear to the user input a user name and password.  Enter the user name (domain\username) and password and share should open, and the user must then be able to access the files in the share.

I (and several other members of the staff) have been using this method successfully to access files via the VPN connection, and it works very well.  However, it does not work whenever the President of the company will connect to the VPN from his computer at home.

Whenever the President connects the VPN and attempts to access the UNC path, he reports that the dialog box which appears on his computer at home has only one field for a password; the user name field appears to be on his local user account, and it doesn't have the ability to change.  (I have him asked if there is an option 'use authentication information', and he declares that there is not just a dialog box with a single field, the field of password.)

The President is running Windows 7 Home Premium on his computer at home, so I thought that the problem could be because he was running this edition of Windows.  However, I have installed VPN client and test the connection on the server share file using the computer of my wife, who is also running Windows 7 Home Premium, and I received the two fields as expected authentication dialog box and has been able to authenticate to the domain successfully and open files from the share with no problems.

Does anyone have recommendations on what I can try to allow the President to authenticate successfully to our server share?  I am confused, and it is eager to be able to get remote access to files on his home computer.

Hello

Please contact Microsoft Community.

I suggest you to ask your question in the Technet Forums, where we are the support technicians who are well equipped with the knowledge on these issues. Please visit the following link to go to them and post your query there:

https://social.technet.Microsoft.com/forums/Windows/en-us/home?category=w7itpro

Have a great day.

Tags: Windows

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