Windows 8.1 does not recognize my scanner

I recently bought a new computer from DEll desktop with Windows 8.1. My printer, HP DEskjet F4180, prints and copies but does not scan.  I tried to install using the original disk and an icon for appeard Center Solution HP on the desktop, but when I try to use it it says No HP devices have been detected and will close the Solution Center.

I downloaded the HP SCan doctor, but having said that he did not support my device.

In the under imaging devices Control Panel, it shows the HP DEskjet and says it's working properly, but it is not returned.  I read a few similar forum questions, but the answers are complicated relating to ports etc. Please somone can help me with a Dummies guide to get my scanner work?

Thank you very much

Hi @Tegan54,

Welcome to the HP Forums!

I understand that your Windows 8.1 is not recognize is your scanner with your HP Deskjet F4180. I'm happy to help you in your analysis!

Please try the solutions within this guide to scanning. A "an error occurred communicating with the scanning device ' or a"He has no connection to the computer"message when scanning for HP printers."

I hope this helps and thanks for posting!

Tags: HP Printers

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