Device Manager does not recognize 8600 scanner and therefore not recognized in other applications

I recently replaced my HP6100 with a HP8600.  A set of software picture Organizer does not recognize the scanner unit and so I can't scan photo to this software.  Printer features work very well, but I can't get the Device Manager to see the device as a device image.  I use Windows 8.1 on a laptop Lenovo Twist/tablet.  Please help me understand what I need to do to get Device Manager to recognize the scanner.

Thank you!

Hello

Sounds like something is missing when installing. Please, download the following tool and run it on your computer:

http://ftp.HP.com/pub/softlib/software12/COL50849/MP-129932-1/HPPSdr.exe

Kind regards.

Tags: HP Printers

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