Windows 8.1 OEM key and new motherboard

My laptop was broken so it's under waarranty and they changed the motherboard and now I want to activate my windows 8.1 upgrade to 10 but I n t have the oem key, and that key is not in the bios becaut now, I have a new motherboard.

How can I activate my windows again?

Hello

Sorry to hear that Atrium... obviously service agents forgot to update the Windows key after the replacement of the motherboard.
As far as I know the key OEM activation process must be done before performing the recovery process...

What shall I say I see no other way to communicate with the service in order to solve this problem... once more talk to the guy and I'm sure they know what to do

Tags: Toshiba

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