Windows 8 and want to 4500 using Adobe Reader printing problems

I have a laptop HP Pavilion (July 2013) with the dreaded Windows 8 and HP ENVY 4500 printer (November 2013). I will have questions, a booklet for printing Adobe Reader that displays only a few pages, and then the print job is canceled. I also noticed that a blue dialog box comes up saying an error has occurred and can not print, added to that, I now leave the printer in standby because another blue dialog box used to say that the printer is offline and I couldn't get it back in line without uninstalling and then reinstalling the printer. I have installed and uninstalled Adobe Reader X 1 and also the Adobe Reader X and I have also installed and uninstalled the printer about 6 times.

The strange thing is that the same pdf file will appear as a brochure when I use my old Pavilion laptop (Circa 2009) which has Vista as the o/s.

Anyone know how to solve the problem?

Hi Mister_A,

Welcome to the HP Forums, I hope you enjoy your experience!

I read your post and see that you are not able to print a booklet from Adobe.

I'll be happy to help you.

You use the downloaded full feature software or driver Windows preinstalled?

Here's the URL for the HP ENVY 4500 e-all-in-one printer drivers.

Select the operating system, and then click Next.
Click on driver - product Installation software and download the drivers.

You can try and set it to print a picture to see if it will work.

Go to file, print, click on the Advanced button and select print as Image.

Run all updates from Adobe. Updates.

Here is a URL to temporarily turn off all the start up programs to see if one of them is causing problems.

How to change Windows 8 start programs.

Temporarily disable the Antivirus software.

Try to print again.

You must follow the same steps to reactivate all the and turn on the Antivirus software.

I hope this helps.

Thanks for posting on the HP Forums.
Have a wonderful day!

Tags: HP Printers

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