Windows 8 crashes on installing the drivers

Wheneveri try to install a driver under windows 8, that either a bluetooth or wifi driver or drivers for my fone and restarts, windows 8 crashes just... and when I do it again, the same thing happens. I am not able to install driver software on my windows 8 pro with media center. I use dell xps 15. Please comment

Hi Simone,.

Thanks for posting your question in the Microsoft forums.

From the description, I understand that your computer Windows 8 accidents while trying to install the driver software.

1. have you made changes on the computer before this problem?
2. do you get an error message/code?

I recommend you to follow the below data methods and check if this solves the problem.

Method 1: Install the drivers in the State of clean boot and check if that helps.

Put the computer in a clean boot state to see if there is a software conflict as the clean boot helps eliminate software conflicts.

Check out the link:
http://support.Microsoft.com/kb/929135

Note: After completing the steps in the clean boot troubleshooting, follow step 3 of the link to return the computer to a Normal startup mode.

Method2: Temporarily disable the antivirus and check.

Important: Antivirus software can help protect your computer against viruses and other security threats.

In most cases, you should not disable your antivirus software. If you need to disable temporarily to install other software, you must reactivate as soon as you are finished. If you are connected to the Internet or a network, while your antivirus software is disabled, your computer is vulnerable to attacks.

Method3: Install the drivers in compatibility and check

Make the programs more compatible with this version of Windows
http://Windows.Microsoft.com/en-us/Windows-8/older-programs-compatible-version-Windows

What is program compatibility?
http://Windows.Microsoft.com/en-us/Windows-8/what-program-compatibility

Hope this information helps you.

For any other Windows related question, answer us and we will be happy to help you.

Tags: Windows

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