Windows 8 update won't load

My computer Windows 8 acted as weird after I have updated to 8.1 that according to me. Windows Movie Maker does not recognize the files that it used to recognize. My Google Chrome acted a lot, just like my files. But the worst is that I can not reset my computer to factory settings to solve this problem. When I try to reset it to factory settings, it just says, "no changes."

It is very frustrating and so now I have to see if my computer update will fix all this. My computer tells me that I am due for an update when I login, but when I go to

Settings PC > Windows Update

The Windows Update screen will load, load and load and I'll it let it charge for hours and hours, but it keeps loading. Never, he shows me the update I need. There is also no error code for the update because it won't load at all.

It's frustrating because I don't understand why I can't reset my computer completely or update. I did the research for hours and hours to solve this problem and I became irratible trying to fix computers.

I think that all this comes from the update and I can't fix it. I had a lot of people try and fix it, but usually, I'm able to fix computers or searching for the answer to fixing it, but not this time.

If someone knows the solution to this problem, feel free to respond. I ended up getting tired of all these questions and I don't know what else to do.

Thank you.

Hi Kaitlyn,

I imagine the inconvenience that you are experiencing. We are here to help and guide you in the right direction.

To better understand the issue, I would need more information on your side.

1. What is the number of brand and model of the computer? (So that I can help you find the device drivers on the site of computer manufacturer)

2. what measures all troubleshooting have you tried?

This problem might have occurred because of these reasons:
1. lack of Windows updates.
2. If the device drivers are not updated.
3 corrupt system files.

Before you start the troubleshooting steps allows you to download and install the latest device drivers for all devices in the computer manufacturer's website. Check if it helps. If the problem persists, try the steps listed here and see if it helps:

Method 1:
I suggest you to reset components Windows Update, which fixes corrupted Windows Update components and help you install Windows updates.

How to reset the Windows Update components?
http://support.Microsoft.com/kb/971058

Note: This section, method, or task contains steps that tell you how to modify the registry. However, serious problems can occur if you modify the registry incorrectly. Therefore, make sure that you proceed with caution. For added protection, back up the registry before you edit it. Then you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click on the number below to view the article in the the Microsoft Knowledge Base:


Method 2:
If the problem persists, I suggest to start the computer in Mode safe mode with network and check if the problem persists or not. If the problem does not occur in Mode safe mode with networking, you can set up your computer in a clean boot and check if it helps.


Step 1
:
Start the computer in safe mode with network. In Safe Mode with networking starts with a minimal set of drivers and files.

Start settings for Windows (including safe mode)
http://Windows.Microsoft.com/en-us/Windows-8/Windows-startup-settings-including-safe-mode

If the problem does not occur in safe mode with network, try step 2:

Step 2:
Set up your computer in a clean boot state. Setting the system in a clean boot state will help you determine if third-party applications or startup items are causing the problem.

How to perform a clean boot in Windows
http://support.Microsoft.com/kb/929135

Note: After the clean boot troubleshooting steps, see the "How to reset the computer to start as usual after a clean boot troubleshooting" section in the link provided to return the computer to a Normal startup mode.


Method 3:
If the problem persists, you can run the audit and the auditor of file system (CFS) tool if this solves the problem. SFC scan would be a system file corrupt on the computer search and replace.

How to use the System File Checker tool to fix the system files missing or corrupted on Windows Vista or Windows 7
http://support.Microsoft.com/kb/929833

Hope this information helps. Reply to the post with an up-to-date report of the issue so that we can help you further.

Tags: Windows

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