Windows crashes because of the failure of State driver

my computer has difficulties to stop, restart and stagnates in starting up. He has demonstrated the blue sreen of death and said that I should look for driver State failure. After doing my research, I discovered thanks to a blue sreen view application that it is caused by the driver ntoskrnl.exe. Please I need assistance on how to solve this problem as soon as possible, as this has been occurring regularly now. I don't want my pc to pack completely. Thank you in anticipation of your response

Hi Niranjan,

I did the process what you said but he said that "the system cannot find the file specified."

With the info you gave me that I decided to test without a bootable dvd, and I still had no success.

Finally, I tried refreshing my pc from the settings menu, and he prayed for the dvd for her to continue. The process has been a success, but I lost most of the applications as u mentioned previously.

I shut down my pc to check the problem and it stop. I will keep testing until its safe to say that it has been solved.

Now can you please give me a list of things to do and do not help protect my pc and avoid such a situation in the future.

Thank you for your help so far.

Joseph ilunga

Tags: Windows

Similar Questions

  • Windows 7 will not activate with the OEM key, after the failure of HARD drive.

    Hello

    I was recently asked to repair my brother DELL laptop.  The HARD drive failed and the system unusable.  I replaced the HARD drive and installed Windows 7 Home Premium x 64 (earlier version of windows) from my own installation media.  The recovery partition had survived the failure of HARD drive, I would have just cloned that and used, but this was not an option in this case.

    The problem that I am experiencing, is that windows don't will not activate, saying that the key is not valid.  I was told that installing Windows 7 media would work with a retail or an OEM key, but that doesn't seem to be the case.  The key OEM I use, is from the computer it came from originally, and the only material change is the new HARD disk.

    I try to avoid ordering an OEM Dell installation CD, as which costs money (I already have my own installation CD) and takes time (why do they have them available for download?).

    Any help would be greatly appreciated!

    Thank you

    Brian o '

    Here is the information that the Microsoft Genuine Advantage Diagnostic Tool spits out:

    Diagnostic report (1.9.0027.0):
    -----------------------------------------
    Validation of Windows data-->

    Validation code: 0
    Code of Validation caching online: 0x0
    Windows product key: *-* - QCPVQ - KHRB8-RMV82
    Windows product key hash: + Rj3N34NLM2JqoBO/OzgzTZXgbY =
    Windows product ID: 00359-OEM-8992687-00095
    Windows product ID type: 2
    Windows license Type: OEM SLP
    The Windows OS version: 6.1.7601.2.00010300.1.0.003
    ID: {AC8177E3-D2B0-45ED-B79B-E129894262D3} (1)
    Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/a, hr = 0 x 80070002
    Signed by: n/a, hr = 0 x 80070002
    Product name: Windows 7 Home Premium
    Architecture: 0 x 00000009
    Build lab: 7601.win7sp1_gdr.130104 - 1431
    TTS error:
    Validation of diagnosis:
    Resolution state: n/a

    Given Vista WgaER-->
    ThreatID (s): n/a, hr = 0 x 80070002
    Version: N/a, hr = 0 x 80070002

    Windows XP Notifications data-->
    Cached result: n/a, hr = 0 x 80070002
    File: No.
    Version: N/a, hr = 0 x 80070002
    WgaTray.exe signed by: n/a, hr = 0 x 80070002
    WgaLogon.dll signed by: n/a, hr = 0 x 80070002

    OGA Notifications data-->
    Cached result: n/a, hr = 0 x 80070002
    Version: N/a, hr = 0 x 80070002
    OGAExec.exe signed by: n/a, hr = 0 x 80070002
    OGAAddin.dll signed by: n/a, hr = 0 x 80070002

    OGA data-->
    Office status: 109 n/a
    OGA Version: N/a, 0 x 80070002
    Signed by: n/a, hr = 0 x 80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Data browser-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default browser: C:\Program may Explorer\iexplore.exe
    Download signed ActiveX controls: fast
    Download unsigned ActiveX controls: disabled
    Run ActiveX controls and plug-ins: allowed
    Initialize and script ActiveX controls not marked as safe: disabled
    Allow the Internet Explorer Webbrowser control scripts: disabled
    Active scripting: allowed
    Recognized ActiveX controls safe for scripting: allowed

    Analysis of file data-->

    Other data-->
    Office details: {AC8177E3-D2B0-45ED-B79B-E129894262D3}1.9.0027.06.1.7601.2.00010300.1.0.003x 64*-*-*-*-RMV8200359-OEM-8992687-000952S-1-5-21-1225630707-1574482703-4192685535Dell Inc.. Inspiron N5030 Dell Inc.. A02 20100913000000.000000 + 00032933F07018400F804090409Time(GMT-05:00) Standard is03DELL WN09 109

    Content Spsys.log: 0 x 80070002

    License data-->
    The software licensing service version: 6.1.7601.17514

    Name: Windows 7 HomePremium edition
    Description: operating system Windows - Windows (r) 7, channel OEM_SLP
    Activation ID: d2c04e90-c3dd-4260-b0f3-f845f5d27d64
    ID of the application: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00359-00178-926-800095-02-1033-7601.0000-0892013
    Installation ID: 004806170012218410865063155553272544088463952332351022
    Processor certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use license URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product key certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial product key: RMV82
    License status: initial grace period
    Time remaining: 43080 minute (s) on (29 day (s))
    Remaining Windows rearm count: 3
    Trust time: 31/03/2013-02:23:35

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: n/a
    Beyond: 0 x 0000000000000000
    Event time stamp: n/a
    ActiveX: Registered, Version: 7.1.7600.16395
    The admin service: recorded, Version: 7.1.7600.16395
    Output beyond bitmask:

    --> HWID data
    Current HWID of Hash: MAAAAAEAAgABAAIAAAABAAAAAgABAAEAeqgI7yp8en9YkLIC/j7Shg44gAGAPUbK

    Activation 1.0 data OEM-->
    N/A

    Activation 2.0 data OEM-->
    BIOS valid for OA 2.0: Yes
    Windows marker version: 0 x 20001
    OEMID and OEMTableID consistent: Yes
    BIOS information:
    ACPI Table name OEMID value OEMTableID value
    APIC DELL WN09
    FACP DELL WN09
    HPET DELL WN09
    MCFG DELL WN09
    WN09 DELL SLIC
    OSFR DELL WN09
    SSDT PmRef CpuPm

    you use an OEM SLP key that only works with the manufacturers recovery media.

    change the product key to that on computers of COA
    Click Start, type slui3, press ENTER.

    Additional information:

    Computers, which are built by large manufacturers provided with pre-installed Windows are supplied with 2 two product keys:

    OEM SLP: This key comes pre-installed in Windows, when it comes to the factory. This key is designed to work with the special instructions isn't on the hardware of this manufacturer. Then, when Windows was installed using the OEM SLP (in factory) Windows 7 key leans on the motherboard and he sees special instructions and activates. (that's why you had no need to turn on your computer after you brought it home)

    COA SLP: it's the product key that you see on the sticker on the side (or at the bottom, [or in the battery compartment]) of your computer. It is a valid product key, but must be used only in certain situations (for example, if the OEM SLP key stops automatic activation for a reason any). The key must be activated by phone. (Note: all manufacturers that use the SLP OEM system are bound by contract to include a certificate of Authenticity sticker (COA), which has a COA SLP key, on the computer)

  • Cannot access Windows Update because of the error [error number: 0xC800042D].

    Cannot access Windows Update because of the error [error number: 0xC800042D].

    Hi RetCoach,

    Please take a look at the following thread as it's the same problem that you are experiencing:
    There is also an article in connection with things to try:
    Hope these helps.
  • Hi, I have a problem loading window it says invalid partion but starting in fast web hp I am use windows home premium 7 with ahp touch smart tm2, is the failure of hard drive

    invalid partion happens at startup if you press the f10 key with that he goes to the fast sequence of hp with at least you can acess the web and that's what I'm writing this with... myQuestion is the failure of hard drive?

    Perhaps, I backup and try a reinstall.

    http://notebooks.com/2010/12/27/how-to-backup-to-an-external-hard-drive/
    http://notebooks.com/2011/02/25/how-to-restore-a-backup-from-an-external-hard-drive-in-Windows-7/

    New computers coming often pre-installed with Windows 7 have what is called a recovery partition. This is used to reinstall an operating system in the case of a system failure. To access it, you need to start when you start your computer by pressing a function key. This can be either F1, F2, F9, F10, F11, F12 key DEL or tab. See the manual that came with your PC for instructions on how to reinstall Windows.

    For HP, press F11 directly after switching on the device

  • Download problems window 10 due to the failure of window into account.

    Dear all,

    I had a problem with my user profile. It all started a year ago when my computer crashed, and we had to get fixed little. Once we have installed Kaspersky to make sure that never happened again. But I just noticed that my computer is not fair since the crash. But I let it go. But since the release of Windows 10. I noticed that my user profile has been wrong in a way. I had created a standard account and now it seems that it has become the administrator and my administrator is my account stander. I can't get Windows 10 in my administrator account (supposed to be standard). At my level (supposed to be administrator) account I can find the link, but it goes on to say that I have to log as administrator to download. But I can't because my current administrator (supposed to be standard) cannot download. I tried to get 2 administrator but that do not work (I tried several ways) and I have tried to make a new account, but that does not work either. I can not also change types of my account because of some problems (I click on administrator but it does not change). Please I need help. Help me please.

    P.S. I tried to turn my Kaspersky. It does not work.

    Hello n,.

    Thanks for posting your query on the Microsoft Community.

    According to the description of the problem, you can not upgrade to Windows 10 due to corruption of the profiles.

    If you registered your copy, you will get it but it may not be today.  Because of the anticipation of high for Windows 10 customer, we ensure that every customer has a good experience with the download and installation.  To do this, we are spreading the availability of the plant over time.  We do our best to keep clients updated on the latest information on Windows 10 on our Web site.  We recommend that you give him time and watch our Web site for updates to http://windows.microsoft.com

    I suggest you return the article mentioned below to upgrade your system to Windows 10 and see if this helps you to upgrade.

    Upgrade to Windows 10 for free

    In addition to this, I suggest to know system requirements and for that you can see the article mentioned below.

    Before installing

    You can also see the article mentioned below to downloaded 10 Windows on your computer.

    Download Windows 10

    You can also refer to article WIKI de Andre da costa provided below and see if it helps you to solve the problem.

    How to upgrade to Windows 10 8.1 for Windows or Windows 7 by using Windows Update

    Hope that the information provided is useful. Let us know if you have questions related to Windows, we will be happy to help you.

    Kind regards

  • 10 Windows crashes after installing the BootCamp drivers

    I have an iMac (end of 2013). I want to install Windows using Boot Camp 10.

    Windows Setup runs smoothly and without errors. Problems begin when I start to install the software of BC. First problem is installing, it stops at the Realtek audio drivers and does not continue. I followed the following steps: boot camp installation hangs at realtek audio stepSearch or ask a question and it worked. Until I rebooted the computer. After installation, Windows does not start and displays either a screen with the sad face or runs the Startup Repair. Startup Repair is unable to do anything, only the Windows reset, it works.

    One last thing. I have a Samsung 850 Evo Pro custom-replaced drive. Some time ago I installed Windows on it normally and it worked until I made a few changes to the partitions on the disk. Strangely, without changing the size of partition, Bootcamp, Windows crashed in itself.

    What can I do now? Windows can operate normally without driver from Apple? I understand some features will be limited, but as I noticed it works well without driver BC.

    You have a Fusion drive? Can you post the output of the following commands in OSX Terminal?

    diskutil list

    Cs diskutil list

    sudo TPG - vv - r see the/dev/disk0

    sudo fdisk/dev/disk0

    If you have a Fusion drive, please add

    sudo TPG - vv - r see the/dev/disk1

    sudo fdisk/dev/disk1

    The "sudo" commands will prompt to enter your password, and there do not appear to come back. You can also see caution against improper use 'sudo' and the potential loss of data due to an "abuse" of the order.

  • Problem with upgrade of the computer and activate Windows, he stated that "the failure of key you entered is already in use.

    Original title: problem with upgrading the computer and Windows activation

    I have improved my week to loast of computer of an Intel Core 2 Duo to an Intel Core 2 Quad processor.  Now Windows tells me I need to register my product.  When I tried to do, he said that "the failure of key you entered is already in use.  To activate Windows, you will need another product key Windows Vista Home Premium. "How can I get MIcrosoft to realize that I have not installed Windows on multiple computers. I just put my equipment?

    Hi Tkelleyaustin,

    I suggest to check the following items and check if the problem still persists.

     

    Resolve activation problems

    http://Windows.Microsoft.com/en-us/Windows-Vista/troubleshoot-activation-problems

     

    Activate Windows on this computer

    http://Windows.Microsoft.com/en-us/Windows-Vista/activate-Windows-on-this-computer

    How to activate Windows Vista

    http://support.Microsoft.com/kb/940315

    I hope this helps.

  • Impossible to pass to Windows 10 because of the chipsets Intel family

    When I checked my Windows 10 icon, thinking I would book just my Windows 10, I found that it will not properly work on my computer because of the chipsets Mobile Intel (r) 965 family; I have problems with my screen.

    This happened on the older of my two computers.  It's a Gateway laptop.  When I bought him he ran at the origin of Windows Vista, but I've upgraded to Windows 7 Home Premium.

    I know very little of this kind of question.  Is it possible to make changes and that it can be upgraded to Windows 10 or would be - it will be impossible or so problematic that it would be easier and cheaper just buy something again or it leave it as what?

    The reservation application indicates that I have incompatible hardware (IE. CPU, video card, printer) or software, what do I do?

    You can check the software developer and supplier of equipment for the latest updates before performing the upgrade.

    UPDATE: Please see the following article by Barb Bowman (Microsoft MVP) solutions to this problem.

    Is that what my display graphic or peripheral Bluetooth compatible with Windows 10? Pre-trial showed that it was not.

  • Windows keeps stops with the error message NOT driver IRQL less THAN or EQUAL

    Using Windows XP on the desktop. Have spent days trying to solve. Getting the message "new hardware installed" but I did not. Had recent power outages in the region. Also have Norton Security Suite, which recently has been giving me the popups that my RAM is too low, but I seem to have more than enough. Have done a few sessions with chat support online Norton with "recovery" distance as well, but the problem persists. Seems worse at night. I'd appreciate a few tips, like this is to destroy my PC.

    What is your computer brand and model?

    What is the processor and RAM how much your computer have? Make a right-click on the icon my computer on your desktop and select properties for this information.

    Try Ctrl + Alt + Delete, select Task Manager, and then click the performance tab. Under Commit Charge, which is the Total, limit, and the pic?

    You gave us a general indication of the nature of the problem but the specific error reports are a much easier solution.

    When a BSOD (Blue Screen of Death) the system failure occurs, for most users, there not enough time to fully record what he says. the exact text is important for anyone trying to diagnose what is wrong. You can save time when the error occurs then by following the procedure described below.

    If you already did it disable the auto reboot system error. This should help by allowing the time to write the code to Stop error and related information correctly. Do right click on the icon my computer on the desktop and select Properties, advanced, startup and recovery, system failure and uncheck the box before automatically restarting. Re-do not enable automatic restart in the event of system failure after obtaining this information, this setting is the best left to not allow an automatic restart.

    If the failure occurs during the initialization of the computer, you need to try a different approach. You can access the Advanced Options Menu of Windows on multiple computers by constantly pressing the F8 (key) key when starting and selecting the option - disable automatic restart in case of system error. This method is not always easy to use because it may be difficult to press the F8 key at the right time. Try again if it doesn't work the first time. On some computers, a different key must be used.

    Event Viewer reports

    1. normally, when an error occurs on your computer looking in Event Viewer should be your starting point to find a solution. More related system errors are recorded and get an exact copy of the relevant report is important. Unfortunately, is not easy to understand reports and most of the users computer need help with their interpretation. I have to say later interpretation.

    2 Event Viewer includes three main newspapers of Windows. Here's the Application, security, and system. For purposes of troubleshooting system is by far the most important.

    3. to access the system log, select Start, Control Panel, administrative tools, Event Viewer, in the list on the left of the window select Windows and the system logs.

    4. a tip for posting copies of error reports! Run Event Viewer and double-click the error you want to copy. You will see a button resembling two pages. Click on the button and close Event Viewer. This places a copy of the report to your Clipboard. Paste it into the body of your message. Make sure that it is the first dough right out of the event viewer.

    5. He cautioned against three types of reports, information, and reports errors. In most situations, it is the error reports that offer the best information but sometimes WARNING reports provide useful clues.

    6. all reports have stamps date and hour and when troubleshooting, it is important to focus on the latest reports. Reports of studies from the point when the computer is started, and then check if a similar report appeared in the previous session. If errors do not repeat investigation as to why they happen is wasted effort.

    7. in the individual reports the most important information is the event ID and Source such as these help when looking for help on the internet. The description is just as important and copy the exact text to use as search criteria greatly helps achieve better results when using Google. Not paraphrase descriptions when other people asking for help.

    There are better alternatives freeware to Norton for a user running Windows XP.

  • Windows could not complete the format (external hard drive)

    I use windows 7 64 bit and my external hard drive crashed and has converted his car to RAW format rather than NTFS

    I tried to solve the problem by changing the name of 'L' discs to other letters and retry the format without success

    I also tried to use the disk management format and changed to an optimal device

    And also I tried using diskpart.exe

    This has not just to reformat the drive, so I can use it I do not have the information about this because it's still all on my computer any suggestions would be greatly appreciated

    Hello
     

    could a. you give us the exact error message and the error code, if any?
    b. what commands did you tried the diskpart utility?
    c. I recommend to do the full format rather than the quick and check.
    d. also try to format the drive on another computer and check.

    I recommend you to use the clean command to remove and format all partitions on the external hard drive and check. See the article below for more information.
    A Description of the Diskpart command-line utility
    (This article is valid for Windows 7 too.)
    http://support.Microsoft.com/kb/300415
    Note: Run the clean command, you delete the content and the partitions on the external hard drive.
     
    For more information, refer to the article below.
    Formatting disks and drives: frequently asked questions
    http://Windows.Microsoft.com/en-us/Windows7/formatting-disks-and-drives-frequently-asked-questions
     
     
    I hope this helps.

    Thank you, and in what concerns:
    Shekhar S - Microsoft technical support.

    Visit our Microsoft answers feedback Forum and let us know what you think.
    If this post can help solve your problem, please click the 'Mark as answer' or 'Useful' at the top of this message. Marking a post as answer, or relatively useful, you help others find the answer more quickly.

  • Satellite C650D-112 - reinstall Win 7 after the failure of HARD drive

    The 320 HDD on my C650D-112 18 months, failed last week.
    I replaced it with a 128 GB SSD and it now boots into Windows 8 preview in about 10 seconds!

    I have a copy of the disk HARD original including the recovery of HARD drive Partition, but no recovery disk.
    I can't reinstall drive would work I had been a responsible adult and created the disk when the laptop is new because the disk is smaller.

    Is it possible to reinstall the original Windows 7 Home Premium operating system of the copy of the HARD drive recovery Partition?

    > Is it possible to reinstall the original Windows 7 Home Premium operating system of the copy of the HARD drive recovery Partition?

    No, to my knowledge, this is not possible, even if you copy the contents of the recovery of HARD drive on the new partition on the new HARD drive, HARD drive recovery option does not appear in the advanced boot menu.
    So, it seems you need to order a new drive to get here:
    http://backupmedia.Toshiba.EU/landing.aspx

  • Pavilion dv7. Windows can't verify the Publisher of this driver. system restore

    Pavilion dv7.  Windows Vista Home Edition

    The error message that desplays after the system recovery process, it is "Windows cannot verify the Publisher of this driver software".

    I tried clicking on the button 'Install anyway', at this point, more than 5 times.  The process does not move forward and I feel frustrated and turned off my computer.

    I started but that you have not completed the process of system restore, so there is nothing usable on my computer in terms of operating system.

    What should I do?

    Thank you.  By showing the work you've done to a representative at the Geek Squad, I was able to buy and install a new hard drive for my laptop.

    I then used the recovery disks that were created shortly after that the laptop was purchased in 2009.  Windows Vista is now on my computer.

  • Upgrade Vista to Windows 7, files using the second internal hard drive and Windows Easy Transfer.

    I have a desktop pc with 2 internal hard drives.  A hard drive has the BONE and the second hard disk is a separate partition.  (I do not combine hard drives using RAID.)  If I upgrade Vista to Windows 7, the upgrade will be to reformat hard disks or just a hard drive with the operating system?  Should I remove the second hard disk of the computer just to be sure?  The second hard drive must be reformatted for use with Windows 7?

    Thank you.

    You must install the upgrade in the Vista operating system.

    For Windows 7 install questions:

    http://social.answers.Microsoft.com/forums/en-us/w7install/threads

    "Download Windows 7 installed and activated on your PC."

    They will help you in the Windows 7 Forum at the above address.

    See you soon. Mick Murphy - Microsoft partner

  • Windows can't verify the Publisher of this driver software

    I have a HP a1330n computer

    http://h10025.www1.HP.com/ewfrf/wc/document?cc=us&LC=en&DLC=en&docName=c00572524

    my onboard audio is AC 97

    I installed an edition of synergy Zotac Geforce 210 1 GB in my PC to replace my aging Radeon Xpress 200 yesterday

    My OS is Windows 7 Ultimate 32 bit

    I tried to install the AC97 Drivers on their site and

    I met a problem when I installed a message appears and it says:

    "windows cannot verify the Publisher of this driver software".

    I clicked on "continue installation of the driver software".

    another and another appeared and so now I just do not understand why Windows 7 won't let me install this driver

    Its so frustrating!

    Please help I need you guys to fix my problem

    Thank you that I understand, my audio integrated is disabled in the bios

  • Slow internet speed because of the Marvell Yukon LAN driver

    Hi all!

    I'm a newbie here so don't know if I'm supposed to ask this question here but anyway, hope, my problem is solved somehow.

    I'm on a Toshiba Satellite A200 laptop computer, I received last week and everything works well except my internet speed, its too slow. I'm on a 10 Mbps plan but my speed is no where near that. I get speeds close to 200 kb/s at 300 KB/s max. After some googleing I got to know that the Marvell Yukon LAN driver is the problem here.

    According to some Internet sites, we are supposed to roll back the driver to a previous version, I did it, but speed still does not pass. I have tried almost all the things I can do, but nowhere so far. I called my ISP, they say that everything is rosy on the other hand, ran the scan of Norton Antivruis on this computer, the firewall disabled, and the list is long but nothing.

    It would be great if someone could help me out here.

    Thanks in advance...

    Hello

    checked your connection with another computer, if the problem persists try with another machine?

    Would be really interesting... If not I suggest you to reclaim your machine to 'default '. Maybe it's solved something.
    Another idea would be to remove the service from the "Qos" (quality of service) of your network connection, which hardly slows down the connection for software reasons.

    Please give some feedback and please tell me what system you´re using (Vista, XP)

    THX

    Good bye

Maybe you are looking for

  • Satellite L300-1BV you can file a copy of the recovery disks

    HelloJust out of curiosity.I have not tried, but I heréd you can make a copy of the recovery disks, using the toshiba disk creator. I just thought it would be faster posting this question, rarther than to try.I don't know it costs £30 for a copy of t

  • My phone rings during their power on/off

    I was wondering if there is a setting for this. I don't remember what is happening until recently. Whenever I turn thre phone on or off, it sounds (beeps?). I was hoping there was a way to turn off the sound. Thanks for the help.

  • How do you get videos AWR?

    How do the video training course that provides the AWR?

  • Android Obfustication

    Hello I'm wearing an Android application that should be obfusticated. For this I use Dex guard Obfusticator. My question is: The Portage BlackBerry tool does no obfustication? And how to apply the third party as a bodyguard of Dex obfustication? Than

  • Center of HP solutions on display-all empty boxes, no text

    My Deskjet F380 recently failed to exploit and tried to re-install/update the driver. Since then, when I open the HP Solution Center to print anything, all the colored boxes appear but without any text! Can someone please advise.