Windows crashes every 10 minutes for abt 30 sec / 2 min with «the pilot detected an error on \Device\Ide\IdePort0 controller»
History/context: This problem started happening on my Dell Vostro 220, while he was new (May 09), on Windows Vista that it came preloaded with. I figured a SATA controller and a defective Dell replaced both my HD (& SATA cables) and Mobo. But ongoing problem - then Dell suggested to set access drive in AHCI mode in the BIOS. I did and in HD and installed also XP. Problem persisted. XP errors in the journal system came as '\Device\Ide' and '\Device\Hd0' sometimes sometimes. Reference Dell insists that it is a driver problem Windows. Since then, I still formatted hav clean and installed with Windows 7, what I use now. But the problem persisted.
System:
Dell Vostro 220 with Intel Core 2 Duo E7400 @ 2.8 Ghz, 4 GB of RAM (3 GB usable), running Windows 7 Professional 32 bit. 1 x DVD Writer TSST Corp TS - H653F ATA hard drive WDC WD2500AAJS - 75M0A0 ATA
Symptoms:
On bad days, it happens every 5-10 minutes; other times 30 min. Locks up system / freezes during 30 sec to 2 min during which I am able to move the mouse cursor, but do not click on anything anyone or do anything else. When Frost "thaws" if I check the Logs of error in the system log I still see the "EventID:11" error "Source: atapi ' 'driver has detected an error on \Device\Ide\IdePort0 controller. Sometimes (not always) I also see a spike in the graph of CPU use if I check right after the "thaw", but I was not able to determine what process as I am looking after the fact. Normally, there are 4 SATA Ports on the motherboard. 0.1 were used for HD, DVD. If I unhook the DVD drive altogether and connect the HD SATA cable to the port marked 2, I get the same errors, but "\Device\Ide\IdePort0" becomes "\Device\Ide\IDePort1".
Other note (s): During the installation of the OS, Dell has a "Intel Matrix Storage" listed as critical on their site, but when I try to install it, it says "no compatible hardware not detected" and install exists.
Also, interestingly, if I take the HD (in blue) to the total of SATA cable and try to connect SATA cable from the DVD recorder to the orange (originally) between individual ports Mobo and HD, I get a mobo error - flashing 3 light and "beep" as soon as I turn on. It disappears if I go back to blue SATA cable from the Hd for HD
Hello
As you have informed us that you are always faced with the question after installing Windows XP and Windows 7.
I suspect that the problem is somewhere in the material or the SATA ports on the motherboard. I suggest you to contact the manufacturer of your computer for help, because they will be in a better position to help you.
Hope the helps of information. Please post back and we do know.
Concerning
Joel S
Microsoft Answers Support Engineer
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Tags: Windows
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