Windows do not disconnect!

I have a pavilion laptop and windows does not disconnect

I clicked on shut down, restart

nothing happens

Help!

Hello alina_naz96,

Thanks for posting on the HP Forums!

I understand that you are unable to sign out of your account. I will do my best to help! First, please provide the following information:

1 the model number of the computer. If you need help to find this information, please see this site: Product Guide to find your mobile phone number

2. the operating system. If you need help to find this information, please visit this site in order to determine the Windows operating system.

3. This involved on some user accounts or all of them?

4. have you installed new software or drivers on this computer, before the problem appeared?

In addition, if the question has recently arisen, I would make a system restore. I want that bring you the computer to the earliest possible restore point, in an attempt to Dodge everything that has the problem. Here is a document on how to perform a system restore: System Restore

In addition, there are some third-party programs that can cause this problem. You can go to Panel, then programs and features and uninstall anything that you do not use.

Let me know what happens. Thank you!

Mario

Tags: Notebooks

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