Windows Explorer in Windows 7 restart when the storage device is connected

Well actually, I have Windows 7 Professional running on my netbook and every time I connect a mass storage device (for example, my phone, external Hard Drive etc), Windows Explorer keeps restarting.

I have MSE running, and there is no virus in it.

Anyone can do more about this light? / Thank you

Hello

·        Since when are you facing this problem?

·        Remember to make changes to the system?

·        You are able to access the data in the device of storage without any problem?

Follow the steps mentioned below.

 

Step 1:

I suggest you to check in safemode, if the problem persists. Follow the steps mentioned below.

a. restart the computer and keep tapping F8 until you reach the boot options.

b. Select safe mode from the menu and press ENTER.

For more information, see the article mentioned below.

Startup options (including safe mode)

http://Windows.Microsoft.com/en-us/Windows-Vista/advanced-startup-options-including-safe-mode

Step 2:

Perform a clean boot and see if the problem is resolved.

Follow the steps mentioned in the article given below to configure the system to boot.

How to troubleshoot a problem by performing a clean boot in Windows Vista or in Windows 7

http://support.Microsoft.com/kb/929135

Note: Once you have finished installing, follow step 7 article to start on normal startup.

Step 3:

I suggest you to scan your system for viruses and malware using a care Microsoft and Microsoft security essentials. Check the links below.

http://OneCare.live.com/site/en-us/default.htm

http://www.Microsoft.com/security_essentials/

If you think that it is a file that is infected, then I suggest you to quarantine or delete it from the system.

Thanks and regards.

Thahaseena M
Microsoft Answers Support Engineer.
Visit our Microsoft answers feedback Forum and let us know what you think.

Tags: Windows

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