Windows Help and support stopped working error8E5E03FA

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• Errors in Windows 7 with Windows Help and Support, network connection, and the system restore

  I have a HP Pavilion dv6 (4 years), sometimes overheated with heavy use. Normally I can cool, restart and wear. However, my laptop just overheated and closes, and this time I encounter all sorts of problems.
  First of all, after the reboot, I noticed that the system does not automatically connected to my Wi - Fi (it does not even recognize the available network).
  Secondly, in attempting to fix the network problem, I clicked on the link "Troubleshooting", only to receive the following error message "an unexpected error has occurred. ID of Package cannot continue the Troubleshooting Wizard": unknown path: C:\Windows\diagnostics\system\networking error Code: 0x8007045A

  Third, because troubleshooting did not work, I thought I'd try the help and Support Windows to search for answers. However, when I opened it, I received the following message: "Windows Help and support has encountered a problem. You might be able to solve the problem by restarting Windows Help and Support. If the problem persists, proceed as follows: 1. search the online help on the Windows website.  2. contact your manufacturer of computers or Microsoft Support for assistance. There could be a problem with one or more Windows system files or folders on your computer. "Because I could not connect to the internet, these suggestions and links were useless.

  Fourthly, as I failed to locate the problem, I tried a system restore. However, after he appeared to run (took about 30 min) and restarted Windows, the following message appeared: "system restore was not entirely successful. The system files and settings on your computer did not change. Details: System Restore could not access a file. This is probably because an antivirus program is running on the computer. Temporarily disable your antivirus and restart System Restore. An unspecified error occurred during system restore. (0x80070005)
  You can try the system restore again and choose a different restore point. If you continue to see this error, you can try an advanced recovery method. For more information, see what is recovery? "I have disable my antivirus (AVG), tried and received the same error message.

  Short physically all my backup files and restore to factory settings, I think I've exhausted what I can do.

  * EDIT * after scouring the site, I found a suggestion to run the tool via the command prompt System File Checker (see thread here: http://answers.microsoft.com/en-us/windows/forum/windows_7-performance/no-internet-connection-on-this-computer-after/83fb22c9-712e-467d-9a68-f8d52dde9bcb), which I did and found some corrupted files. The following response appears: "Windows Resource Protection found corrupt files and repaired successfully details can be found in the CBS.log newspaper... File system changes will take effect after the next reboot. "After restarting, the internet connection problem seems to have been resolved. Service work. and Windows Help and Support also works! I hope it helps someone else!

  Hi Lorenacadi,

  Thanks for sharing of the resolution. Your efforts and patience are highly appreciated.

  In addition to the emission of heat:

  Two things inside the laptop generate heat - power (in the place where the power cord plugged in) and the processor.  The CPU has a heater and a fan to help disperse the heat and keep the CPU at a reasonable temperature.  Hot air is sent on the vents, and air at room temperature between in other events.
  What happens generally is dust forms near the vents, near the Airways within the laptop computer which lead to the mouths and on the CPU fan itself.  All these sources of dust cause airflow slow down, so that the hot air lingers and gets even hotter.  To resolve this problem, you will need to take the laptop apart and 'very good' to clean the dust and the CPU fan.

  Another potential source of heat which would be composed of dust problem might be software related.  More 'work' the CPU must do the most energy is needed and therefore more heat is released.

  Keep us in case you have questions/suggestions more associated with Windows.

• Can not stop the Windows Help and Support screen to appear several times

  I tried to us Windows Defender and features WindowTurn on or off programs in vain to stop the Windows Help and Support screen to appear several times offering assistance on everything that I've just selected if it is a selection of function or the word internet. The copy of Vista came with my new Dell laptop. I have another laptop HP with Vista but do not have to go through this on this subject.

  Advice to address this very frustrating situation would be appreciated.

  Hi Maree33,

  Let's run Windows Update and make sure that you have all the latest patches and service packs loaded.  In Internet Explorer click Tools then Windows Update and follow the instructions.

  You can also give a quick call Dell and see if this is a common problem with their OEM version.

  Please let us know the results.

  Brent
  Microsoft Answers Support Engineer
  Visit our Microsoft answers feedback Forum and let us know what you think.

• Code 10: Your device cannot start - CD/DVR. It was working fine until I did a windows update and it stop working.

  Code.10; Cannot start your device - CD/DVR, it was working fine until I did a windows update and it stop working.

  Original title: code 10

  Hello

  Read this link which has also a few solutions:

  Description of errors related to the 10 Code that generates the Device Manager in Windows on computers
  http://support.Microsoft.com/kb/943104/

  --------------------------------------------------------------------------------------

  Step 1: Please do all the same underneath if you did some before as is often total
  a process that solves the problem.

  Try this - Panel - Device Manager - CD/DVD - double click on the device - driver tab.
  Click on update drivers (this will probably do nothing) - RIGHT click ON the drive - uninstall.
  RESTART this will refresh the default driver stack. Even if the reader does not appear to continue
  below.
  
  Then, work your way through these - don't forget the drive might be bad, could be a coward
  cable or slight corrosion on the contacts (usually for a laptop) and other issues.

  Your CD or DVD drive is missing or is not recognized by Windows or other programs
  http://support.microsoft.com/kb/314060 - a Mr Fixit

  Try this fix manually if the Fixit 314060 does not work
  http://www.pchell.com/hardware/cd_drive_error_code_39.shtml

  Your CD or DVD drive is missing or is not recognized by Windows or other programs-
  a Mr Fixit
  http://support.Microsoft.com/kb/982116

  The CD drive or the DVD drive does not work as expected on a computer that you upgraded to
  for Windows Vista
  http://support.Microsoft.com/kb/929461

  When you insert a CD or a DVD, Windows Vista may not recognize the disc
  http://support.Microsoft.com/kb/939052

  Your CD or DVD drive cannot read or write media - A Mr Fixit
  http://support.Microsoft.com/GP/cd_dvd_drive_problems

  CD/DVD drive does not appear in Windows Vista, or you receive this error in Windows
  Vista installation after booting from the DVD (AHCI)
  http://support.Microsoft.com/kb/952951
  Drive CD - R or CD - RW Drive is not recognized as a recordable device
  http://support.Microsoft.com/kb/316529/

  Hardware devices not detected or not working - A Mr Fixit
  http://support.Microsoft.com/GP/hardware_device_problems

  Another possibility is that the cables are loose. Remove ALL power, then make sure that the cables in both
  ends. Remove and replace, do not just tight. For laptops, you can often clean power and
  contacts data with a pencil eraser.

  Some DVD players do not use the Windows default drivers so check with the manufacturer of system and
  manufacturer of device to see if there is a firmware or drivers for your drive if necessary.

  ===============================

  Step 2: You have disc problems as the CD/DVD is actually 4 discs in 1 case (CD & DVD
  Burn and CD and DVD read). So it is not unusual for 1 or 2 operational so that other parts
  do it right.

  Did you follow the Troubleshooting Guide for the reader who still does not work? There are
  the entries in registry that the troubleshooter does not solve and those who "might" be the cause.

  Check with your Maker system and a device for the two possible firmware updates and
  the correct registry entries for your car.

  Here are the keys that I of course are those in question - for the subkeys of the CD/DVD drive
  as there will be other subkeys in these keys. Do not forget to ask specific keys involved as well as
  the parameters.

  HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Enum\IDE

  HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Hardware Profiles\0001\System\CurrentControlSet\Enum\IDE

  HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\ {4D36E965-E325-11CE-BFC1-08002BE10318}

  -----------------------------------------------------------------------

  You can probably find more info here and maybe even the exact registry for your CD/DVD settings
  drive from someone with the same model.

  Forums - a lot of expert real help
  http://Club.myce.com/

  CD/DVD units
  http://www.myce.com/storage/

  Use DevManView to locate the CD/DVD in the registry (be careful and do a prior Restore Point)
  nothing change) - find the DevManView device and then make a right click on it free in RegEdit.

  DevManView - free - an alternative to the standard Windows Device Manager, which displays all the
  devices and their properties in flat table, instead of the tree viewer
  http://www.NirSoft.NET/utils/device_manager_view.html

  I hope this helps.

  Rob Brown - Microsoft MVP<- profile="" -="" windows="" expert="" -="" consumer="" :="" bicycle="" -="" mark="" twain="" said="" it="">

• Windows Help and support

  I use a new HP Touchsmart laptop, running Windows 8.1.  I installed an old program, Coreldraw 7, but whenever I try to enter data, the Windows Help and Support window opens and prevents data entry.  How can I prevent the opening of this window?

  Thanks for the suggestion to use compatibility mode. CorelDRAW 7 earlier than XP but ran OK on XP. What is the procedure for setting up to work in XP or Windows 7 compatibility mode?

• Open windows help (HTML) and Windows Help and support of the 100... each program file, I opened

  Original title: help and Support.

  Open windows help (HTML) and Windows Help and support of the 100... each program file, I open... I disabled the assistance and support of windows, it did not stop... PL, help me...

  I once formatted the c drive, but it did not stop... It consumes the pagefile (util) and more problem occure... Please help me!

  Hello

  Step 1: Search for the issue in the clean boot state.

  Step 2: Online virus and malware scanner and check.

  http://www.Microsoft.com/security/scanner/en-us/default.aspx

  Step 3: Also, look for error messages in the event viewer. If you find error messages after return the exact error message so that we can help you better.

  Reference:

  Using the event viewer

  http://www.Microsoft.com/resources/documentation/Windows/XP/all/proddocs/en-us/snap_event_viewer.mspx?mfr=true

  Understanding of event viewer

  http://www.Microsoft.com/resources/documentation/Windows/XP/all/proddocs/en-us/event_overview_01.mspx?mfr=true

  Procedure to view and manage event logs in Event Viewer in Windows XP

  http://support.Microsoft.com/kb/308427

• Windows Help and support links opens with Word

  Original title: windows help and support links does not not correctly__

  my colleague tried to 'fix' my computer while I was on vacation and it reindexed. Now when I try to load the links help and support it loads Word instead of Explorer. How can I solve this problem?

  Hey dhender,

  Looks like the file association is messed up. Change the file association for help and Support and see if it works.

  Here's how to fix the associated file.

  a. Click Start and type default programs in the start search field.

  b. click default programs list programs.

  c. click on associate a type of file or Protocol with a program.

  d. find the .hlp file.

  e. Select .hlp file and click Change program.

  f. Select Windows Winhlp32 Stub list.

  This should be it.

  Detailed explanation of the file association is available here.

  Change the programs that Windows uses by default

  http://Windows.Microsoft.com/en-us/Windows-Vista/change-which-programs-Windows-uses-by-default

  If you are interested, you can look in this article as well.

  I can not open Help files that require the Windows Help program (WinHlp32.exe)

  http://support.Microsoft.com/kb/917607

  Kind regards

  Shinmila H - Microsoft Support

  Visit our Microsoft answers feedback Forum and let us know what you think.

• The Windows Help and Support window appears without reason

  original title: THE HELP AND SUPPORT WINDOWS

  How can I prevent the Windows Help and Support window popping up? My laptop came back from en Acer wh that the keyboard had to be replaced from this window opens at random. When I close it and pop back up again. This happens several times before it stops.

  Hello

  You can try methods below and check if it helps:

  Method 1:

  You can try to perform the clean boot and check if the problem still persists to see how to perform the clean boot, click the link below and follow the steps in the Kb article.

  http://support.Microsoft.com/kb/929135

  Warning: After using the boot is a way to solve your problem step 7 follow-up to reset the computer to start as usual.

   

  Method 2:

  I also suggest you to run a scan antivirus online free from Microsoft Web site.

  one) to scan online for any virus threats

  Click: http://onecare.live.com/site/en-us/default.htm

  (b) click on "Security Scanner" and select "full analysis of the Service.

  You can download free antivirus Microsoft Microsoft Security Essential . Click on the link to download Microsoft security essentials: http://www.microsoft.com/security_essentials/

   

  Hope this helps,

• How can I make images display in "Windows Help and Support"?

  I am problems in the display of images in "Windows Help and Support". Images are not displayed properly and help is also not formatted well as it should. Previously everything was fine, but I don't know what went wrong and resulted in such errors in appearance. I am currently running windows Vista business, which comes pre-installed in Sony VAIO VGN-BZ15GN.

  Images are not displayed and if they are displayed (this happens rarely) when they are positioned incorrectly. I tried to get help online, but it does not work yet. most recent online help is displayed, but the images still do not come. and if they come up (it happens sometimes) so they aren't too not formatted and well positioned.
  Please help me with this.

  Hi John,.

  see if this article helps you:
  http://www.Winhelponline.com/articles/194/1/pages-in-Windows-Vista-Help-and-support-are-not-displayed-correctly.html Vincenzo Di Russo - Microsoft MVP Windows Internet Explorer, Windows Desktop Experience & security - since 2003. ~ My Blog: http://blogs.dotnethell.it/vincent/

• 0xc000007b error code when you open Windows Help and Support

  I am running Windows 7 Home on a HP G71-449WM laptop .

  It is a double question I guess.  I was troubleshooting my web cam doesn't work does not and was directed to reinstall a mediasmart missing file to test because I couldn't locate.  Tried this and it would not install.  Downloaded fine, but would not install properly.

  He suggested then I go to Windows Help and Support, and when I try to run I get the same code, there was an error and the program does not load error 0x000007b code.

  How to fix this?   I'm pretty comfortable with troubleshooting on mine, but I can't even solve the problems now.

  Any suggestions would be greatly appreciated.

  You can also try the system restore to go back until you have downloaded this file.

  How to repair the operating system and how to restore the configuration of the operating system to an earlier point in time in Windows Vista (or 7)
  http://support.Microsoft.com/kb/936212/#appliesTo

  How to analyze the entries in the log file generating the program Checker (SFC.exe) resources of Microsoft Windows in Windows Vista
  http://support.Microsoft.com/kb/928228#appliesTo

  http://www.Google.com.au/search?q=0xc000007b&hl=en&TBO=1&RLS=com.Microsoft:-to the: IE-address & output = search & to source = lnt & to TBS = qdr:y & to her = X & ei = g7ruTPryPJevcLK0lbIK & to ved = 0CAsQpwU

  How to troubleshoot a problem by performing a clean boot in Windows Vista or in Windows 7
  http://support.Microsoft.com/default.aspx/KB/929135

  Where install any software have you tried right clicking on the shortcut to the program, or the .exe or Setup.exe and choose the option "Run As Administrator"?  Perform, even if your user name is an administrator.

  See if there are clues in these for your webcam problem.  Is it still listed in Device Manager?

  http://www.google.com.au/search?hl=en&TBO=1&RLS=com.Microsoft%3Aen-au%3AIE-Address&tbs=qdr%3Ay&q=HP+%2b%22webcam+Problem%22&btnG=Search&aq=f&aqi=&AQL=&OQ=&gs_rfai=

  If you have two different problems, then divide them into two positions may be a better way to go unless you think they are related problems.

• Windows Help and support keeps popping up.

  I have a hp system I used for aroud 2 years. but for these last days, windows help and support keeps popping up. I checked all the keys of the keyboard, tried to reinstall windows, worked well for 2 days, tried safe mode, but the problem doesn't go away. On-screen keyboard in my system shows that the key to the 'window' is pressed permanently, but it is not. Help, please!

  Hello

  1. What is the brand and model of the keyboard?

  2. have you made any changes to the computer?

  3 have you tried the same keyboard on another computer or another keyboard on the HP system to see if the problem occurs?

  Since the question does not appear 2 days after you have reinstalled Windows, it is possible that some changes have caused the problem as recently installed updates.

• Windows Help and support section is not up-to-date.

  I get a pop window indicating that the content of windows help and support section is not up-to-date. Its tells me there is a more recent version of the help and support section, but it do not offer to fix it for me.

  Hello

  Have you done a recent software or hardware changes to the system?

  You can review the article and check if that helps:

  I can't open the help that was created in Windows Help format (WinHlp32.exe)

• Windows Help and support does not start

  Windows Help and support will not start. I get an error that sent me to the web site for help.

  Hello

  The 1st should help solve the problem, and the others are just in case.

  How to fix the Windows Vista Help and support
  http://www.Vistax64.com/tutorials/87497-help-support-Vista.html

  Windows Vista and Support help pages do not display correctly
  http://www.Winhelponline.com/articles/194/1/pages-in-Windows-Vista-Help-and-support-are-not-displayed-correctly.html

  "Help and support error" - Service not started
  http://WindowsXP.MVPs.org/Helpsvc.htm

  Difficulty of support and Windows Vista Help
  http://www.Windows-now.com/Media/p/36567.aspx

  I can not open Help files that require the Windows Help program (WinHlp32.exe)
  http://support.Microsoft.com/default.aspx/KB/917607

  I hope this helps.
  Rob Brown - MS MVP - Windows Desktop Experience: Bike - Mark Twain said it right.

• where can I find windows help and support

  Please help me. Where can I find the windows help and support on windows 7

  Hello

  Click on the Start Menu, type Help and Support , and press ENTER.

  Kind regards

  DP - K

• How to save bookmarks of Windows 7 "Windows Help and Support"

  How to save bookmarks (links, pointers or other) to the sections "Windows Help and Support?

  For example, I found a help topic in the 'advanced tips for searching in Windows' help, I use quite often.

  I would like to record a "binding" on this issue, instead of going through all the steps

  1. open "help and Support" >

  2. search for "search" >

  3. "Find a file or folder" >

  4scroll...... do scroll down... scroll down >

  5. find in the 'Advanced Tips for searching in Windows' option text >

  6. click on it >

  7...... scroll do scroll down... scroll down >

  8. find the section "using keywords to refine a search.

  Any help that will reduce the list above would be greatly appreciated.

  Hi aramchek

  Your first message assumes that you want to save a link to a Web site for the help page that you are viewing locally.

  But your second post assumes that you want to display this page locally (on a plane) without an internet connection?

  1. If you want to save the help page on site that can be considered in offline mode, perform the following steps.

  a. go to Start/Help and Support. Enter your search term (Advanced Tips for searching in Windows).

  b. when the page you want to save appears, right-click the page and select View Source. The page opens in Notepad, view HTML content.

  c. click on file/save as. Name the file and give it an extension of .htm file. For example: File Search.htm Advanced and save it to the desktop.

  This file can be opened locally without an internet connection.

  2. If you want to create a bookmark to the same information online, use the Help and Support Online. Go to this site: http://windows.microsoft.com/en-us/windows7/products/features

  a. Enter your search term in the box at the top of the page and press enter (example: Search)

  b. in the drop down menu to change the filter , select Windows 7 (detected) and click the OK button.

  c. in the results, click on the link for the information you want. On the resulting web page, right click and select create shortcut or Add to Favorites.

  Let us know if that helps.

  Kind regards.