Windows Installer / Installshield corrupted on W2k3?

Greetings,

At a customer's site is a Windows Server 2003 R2, without Active Directory box, mostly as a file server for the workstations with the exception of multi-user 2011 Peachtree, which is accessible by three remote users that RDP to the server and not always at the same time.

The customer asked us to step of the updated 2011 of Peachtree with Sage 50 Premium 2013, but the Suppression 'applications', the program seems to have stopped progressing.  We have finished the process of facility after thirty minutes, restarted the server and called technical support for Sage.  They suspected a bad CD, so we sent to the download.  Same thing.  This time we tried to uninstall Peachtree 2011 before installing Sage 50, only to receive a "Error 1628'.  Research on this error led us to clear the registry entries that indicate a current installation to run.  Yet once the server has rebooted.  We called Sage back support - they suspected that the Installshield engine was damaged, but was beyond their ability to support.

Installation of sage 50 remained suspended at the same stage, Peachtree 2011 would not uninstall, so I tried to clean it with Revo Uninstaller, remove two entries of the program using MSI cleanup and rebuild the engine Installshield version 10.5 - the Sage 50 uses during the installation.  Even the repair of Installshield utility hung during installation.

Does anyone have suggestions on reclamation a failed database of Windows Installer or Installshield engine, so sloppy that even the tools to fix do not work?

Thank you in advance,
Isaac Grover

Hi Isaac Grover.

Thanks for posting your question in the Microsoft Community!

The question you have posted include Windows Server 2003 R2 box it is therefore better for the TechNet forums. I suggest you post the question on the below mentioned link to help:
http://social.technet.Microsoft.com/forums/en-us/category/WindowsServer

I hope this helps.
Let us know if you face issue of Windows in the future. We will be happy to help you!

Tags: Windows

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