Windows Update crashes frequently; requires restart
I run Windows Update a bit now and then to stay up to date. However, WU was strange behavior for a while (months): sometimes it freezes with the window simply stay white and the cursor being the circle of waiting and sometimes it crashes when you click on the updates button control (once again the window is all just white). When this happens, I have to restart Windows - otherwise, I can't WU to work.
The problem is that there is no error message and nothing in the newspapers - WU just freezes.
I installed all the updates and keep my computer clean by regularly running anti-spyware and antivirus. This problem has existed for a few months now and I was not able to identify if I installed an update etc that might have caused this.
I run Windows 7 Pro 32 bit, as an upgrade of Windows Vista Business. The problem WU is the only problem that I have.
Any thoughts?
Thank you!
PBylund,
I would recommend that you go and try the option boot than dmw86 recommended. After a clean boot, run WU and check that it works, then put your PC to sleep for a few minutes then wake him up and try to WU. Also, before you try this, you must restart your PC and WU before testing and then talk the PC to verify that the problem is after coming out of sleep. Let us know the results. Mike - Engineer Support Microsoft Answers
Visit our Microsoft answers feedback Forum and let us know what you think.
Tags: Windows
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Windows Update crashes when installing patches
Hello
I have a problem with Windows Update on my computer Windows Vista 25 Nov. November 25, Windows Update told me of new updates and I chose the option to install the fix and the stop in the night and the system has been blocked to install update 3 of 5 for all night and then I had to turn off the system and remove the battery and restart the system. When I checked the view update history after the restart, he says that it has properly installed patches. Then, I have the same problem that Windows update crashes at installation of update 1 x and does not go further.
Updates installed on 25 Nov:
Update for Microsoft XML Core Services 4.0 Service Pack 2 (KB973688)
Update for Windows Vista (KB976470)
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Update for Windows Vista (KB976098)I don't see the error messages and shows Windows Update just "Installing Update 1 of 2.
I checked to restore the system to the restore point before the Windows Update November 25, but the restore point is missing on my system.
Kindly help me to solve the problems
Thank you & best regards
SirotSirot,
It sounds as if there is something in the way of installation. First of all, make sure that your system is free of malware\virus infections. This thread has some great information on this topic: getting rid of malware. If you do not find infections or even the question after removing them and then perform a clean boot , and then run updates. Mike - Engineer Support Microsoft Answers
Visit our Microsoft answers feedback Forum and let us know what you think. -
Windows Update crashed my laptop and after a new facility could not activate
Hi after a windows update crashed my pc I did a clean install and tried to activate once again (the first installation was adopted by w.g.a and I got the essentials pack to) no joy forced then to a person who says my product key is a license key for volume and then blocked it forwarded to someone else , they said it wasn't, but wanted more money to send me a disk and Reports I have found the old windows still on my laptop when I drive cleanup to my prob is that nobody knows what they cannot cross to anyone talking to e-mail, or anything they don't understand me very well and visa versa I ran the diagnostic tool as seen in a previous post on the forum so I copy it here as you will see it is retail and spirits half microsoft cannot see this please I need help from someone that I will not part with a penny more Diagnostic (1.9.0027.0) report:
-----------------------------------------
Validation of Windows data-->
Validation code: 0
Validation caching Code online: n/a, hr = 0xc004f012
Windows product key: *-* - 9DMXM - D9PYG-V37W4
Windows product key hash: Q3WGqGGPEN7oeBvTdMNbohEHKBU =
Windows product ID: 00426-067-8684484-86608
Windows product ID type: 5
Windows license type: retail
The Windows OS version: 6.1.7600.2.00010100.0.0.001
ID: {85D6A796-6393-492C-91F8-1C9E28A5553C} (1)
Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/a, hr = 0 x 80070002
Signed by: n/a, hr = 0 x 80070002
Product name: Windows 7 Ultimate
Architecture: 0 x 00000009
Build lab: 7600.win7_gdr.100618 - 1621
TTS error:
Validation of diagnosis:
Resolution state: n/a
Given Vista WgaER-->
ThreatID (s): n/a, hr = 0 x 80070002
Version: N/a, hr = 0 x 80070002
Windows XP Notifications data-->
Cached result: n/a, hr = 0 x 80070002
File: No.
Version: N/a, hr = 0 x 80070002
WgaTray.exe signed by: n/a, hr = 0 x 80070002
WgaLogon.dll signed by: n/a, hr = 0 x 80070002
OGA Notifications data-->
Cached result: n/a, hr = 0 x 80070002
Version: N/a, hr = 0 x 80070002
OGAExec.exe signed by: n/a, hr = 0 x 80070002
OGAAddin.dll signed by: n/a, hr = 0 x 80070002
OGA data-->
Office status: 109 n/a
OGA Version: N/a, 0 x 80070002
Signed by: n/a, hr = 0 x 80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
Data browser-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default browser: C:\Users\bigworm\AppData\Local\Google\Chrome\Application\chrome.exe
Download signed ActiveX controls: fast
Download unsigned ActiveX controls: disabled
Run ActiveX controls and plug-ins: allowed
Initialize and script ActiveX controls not marked as safe: disabled
Allow the Internet Explorer Webbrowser control scripts: disabled
Active scripting: allowed
Recognized ActiveX controls safe for scripting: allowed
Analysis of file data-->
Other data-->
Office details:
{85D6A796-6393-492C-91F8-1C9E28A5553C} 1.9.0027.0 6.1.7600.2.00010100.0.0.001 x 64 *-*-*-*-V37W4 00426-067-8684484-86608 5 S-1-5-21-1530103319-2218184202-3224238718 Sony Corporation VGN AR71M Phoenix Technologies LTD. R2090J8 20080226000000.000000 + 000D2B93607018400F8 0809 0409 GMT Standard Time(GMT+00:00) 0 3 Sony VAIO 109 Content Spsys.log: 0 x 80070002
License data-->
The software licensing service version: 6.1.7600.16385
Name: Windows 7 Ultimate edition
Description: operating system Windows - Windows (r) 7, retail channel
Activation ID: a0cde89c-3304-4157-b61c-c8ad785d1fad
ID of the application: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00426-00172-067-868448-00-2057-7600.0000-0072011
Installation ID: 003762179656672381174892533605042623272672513292480572
Processor certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
The machine certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
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Partial product key: V37W4
License status: initial grace period
Time remaining: 23280 minute (s) on (16 day (s))
Remaining Windows rearm count: 3
Trust time: 01/07/2011-17:46:49
Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: n/a
Beyond: 0 x 0000000000000000
Event time stamp: n/a
ActiveX: Registered, Version: 7.1.7600.16395
The admin service: recorded, Version: 7.1.7600.16395
Output beyond bitmask:
--> HWID data
Current Hash HWID: NAAAAAEABAABAAEAAAACAAAAAgABAAEA6GHSwxKGBgzW5NrrRoOuhRwT8mE4VZZwihZGyg ==
Activation 1.0 data OEM-->
N/A
Activation 2.0 data OEM-->
BIOS valid for OA 2.0: Yes
Windows marker version: 0x0
OEMID and OEMTableID consistent: Yes
BIOS information:
ACPI Table name OEMID value ValueOEMTableID
SonyVAIO APIC
FACP SonyVAIO
HPET SonyVAIO
START SonyVAIO
MCFG SonyVAIO
SLIC SonyVAIO
Document TMOR SonyVAIO
SonyVAIO APIC
SSDT SonyVAIO
SSDT SonyVAIO
SSDT SonyVAIO
SSDT SonyVAIO
"Bear PA MS MVP" wrote in message News: 289 d 6602-862c-432c-9284-a5281f0a59f4...Right Church wrong Pew.
Start a new thread in the following Microsoft Genuine Advantage forum and paste the results of the diagnosis of MGA tool in your post, and a clear description of your problem:
http://social.Microsoft.com/forums/en-us/genuinewindows7/threads
Troubleshooting specialist will analyze the data and recommend an appropriate solution.
~ Robear Dyer (PA Bear) ~ MS MVP (that is to say, mail, security, Windows & Update Services) since 2002 ~ WARNING: MS MVPs represent or work for Microsoft
:)FWIW, applies the following...Windows product ID: 00426 -067- 8684484-86608 - MSDN keyhttp://social.Microsoft.com/forums/en-us/genuinewindows7/thread/a2444f34-0AFF-4f29-a8ac-67e28b0c0285http://social.Microsoft.com/forums/en-us/genuinewindows7/thread/06698c46-8668-4ccd-A544-a88969265a6b
--Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The lazy three fingers
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Windows Update crashes on 'check updates'.
Original title: windows updates
I just installed windows 7 Professional 64 with sp 1 on my laptop. I have run windows updat for more than 24 hours, and he always says the updates. I also ran the fix to the tool and the diagnosis of Windows update that said be it resolved 2 problems with no other problems so I restarted the laptop and tried again updates and she did the same thing now (checking for updats) since 7 this morning about 8 hours. What should I try next?
Windows Update does not work
This is a very common problem lately. The tool the more importantly you need right now is a lot of patience. Resources Windows Microsoft Update are prioritize the updates of Windows 7 to a very low service level and have been since the beginning of summer 2015. It is not uncommon that the update of Windows to take one night.
In many cases, the following rather simple and fast process works.
http://answers.Microsoft.com/en-us/Windows/Forum/windows8_1-update/Windows-Update-problem-error-code-80080008/de8114b5-1487-4B31-9b28-f11974718df1?auth=1 This thread has essentially lists a series of commands that I found generally fixed WU.
Start, all programs, accessories, right-click on command prompt, select run as administrator, OK. Type the following in the black box:
- net stop wuauserv
- net stop cryptSvc
- net stop bits
- net stop msiserver
- Ren SoftwareDistribution.old C:\Windows\SoftwareDistribution
- Ren C:\Windows\System32\catroot2 catroot2.old
- net start wuauserv
- net start cryptSvc
- net start bits
- net start msiserver
- pause
- Output
Services of type in the text box above the start planet. Find each of the following items and make sure they are set to automatic: Intelligent Transfer in the background, cryptographic, Windows Installer, Windows Update services. Double-click on each item and choose automatic.
If you still have a problem, try this. It will take a long time, but in almost all gets case Windows Update back on the right track.
- Download and run the appropriate version for your system KB947821 update readiness tool system. https://support.Microsoft.com/en-CA/KB/947821 32-bit systems X 86. X 64 64-bit systems. This is likely to take some time (may be several hours) because it makes all kinds of resets. It took 4 hours on a book net last night.
- Download KB3102810 directly from the Microsoft web site and install it. https://support.microsoft.com/en-us/kb/3102810. It took 4 hours on a book net last night.
Now restart Windows Update. Do NOT restart Windows. Be very, very sick, it will probably take a while.
-
Windows Update crashes when looking for updates to install
From: miranda
I can't get more updates. whenever I do a search for updates the search bar continues to research, he never stops! and then I have to close the browser with taskmanager because clicking on the x freezes the browser.
From: TaurArian
If you have a wireless router: in the Security tab, verify that you are not blocking tool.
Possible reasons: -.
1 Internet Explorer temporary files corrupted.
2. background Intelligent and service not started event log
3 C:\Windows\SoftwareDistribution folder is corrupted
4. you need to re-registered some DLLs
5. you may need to add Windows Update to the Trusted Sites Zone:
6. the spyware.
7. the third-party programs running in the background.
8 ActiveX controls corrupted
Suggestion 1: -.
Deletion of temporary Internet files, cookies and history in Internet ExplorerTools > Internet Options > general
You'll see Delete Cookies, delete files, delete history of
NB: "delete all offline content", will remove all the files needed to browse websites offline.
Restart and try Windows Update.
Suggestion 2: -.
1: Verify that the Background Intelligent Transfer Service is set to automatic and the status is started.
Click Start, choose run and in the run box, type services.msc, click OK
Locate the Background Intelligent Transfer Service service and click to select.
Select properties, and in the Startup Type list, select automatic. Check the service status is started. Click OK.
2. check that the event log service value is set to automatic and make sure that the status is started
Click Start, choose run and in the run box, type services.msc, click OK.
Locate the event log service and click to select.
Select properties, and in the startup type list, select automatic. Check the Service status is started. Click OK.
3. register qmgr.dll and qmgrprxy.dll
Click Start, choose run and in the run box, type regsvr32 qmgr.dll, click OK.
Click Start, choose run and in the run box, type regsvr32 qmgrprxy.dll, click OK.
Proposal 3: -.
It is possible that the contents of the C:\Windows\SoftwareDistribution folder has been corrupted, so try to rename the folder C:\Windows\SoftwareDistribution. Click Start, choose run.
In the run box, type services.msc.
Click OK.
Right-click the automatic updates service. Click on stop.
Stopping the service will take a moment.
Rename the folder "C:\Windows\SoftwareDistribution":
a. Click Start, run, type: systemroot
Click OK.
b. right-click on the C:\Windows\SoftwareDistribution folder, and then click Rename.
c. Type SoftwareDistribution.old, and then press ENTER to rename this folder.
Click Start. Choose run.
In the run box, type services.msc.
Click OK.
Right-click the automatic updates service. Click Start.
Starting the service will take a moment.
Please note that your update history is contained in the "datastore" folder and when you rename the Software Distribution folder, the history is lost, but it is not important. You can, if necessary, copy the contents back to the renamed softwareDistribution.old folder. Losing the history of Windows
Updates is not important.
Proposal 4: -.
Some files may have become not saved, and you will need to register them again: -.
Click Start, choose run and in the run box, type regsvr32 wuaueng1.dll, click OK.
Do the same for the other files: -.
c:\windows\system32\dllcache\wucltui.dll
c:\windows\system32\wuaueng.dll
c:\windows\system32\wuapi.dll
JScript.dll
MSXML. DLL
MSXML2. DLL
MSXML3. DLL
Proposal 5: -.
Add Windows Update to the Trusted Sites Zone: Please note that the security settings in Internet Explorer must be set to medium or lower for ActiveX files correctly pass to your computer.
Only the Web sites listed in the Internet Explorer Trusted Sites Zone will be affected by the reduction of the security settings. Your current security settings for all other Web sites will remain as they are currently
configured.
Open Internet Explorer, click Tools and then click Internet Options, click Security. Click the Trusted Sites Zone. Click Sites. Claire so requires a secure server (https :) for all sites in this zone check box.
Use the Add button next to the add this Web site to the zone to add the following sites:
http://*. Update.Microsoft.com
https://*. Update.Microsoft.com
http://download.windowsupdate.com
Proposal 6: -.
The links below will help you control your system from parasites: http://aumha.org/a/noads.htm
http://inetexplorer.MVPs.org/tshoot.html
Please note that some malware may kill the internet connection when it is removed, the program at the link below you will find the internet connection.
http://www.cexx.org/LSPFix.htm
Spyware links:-
http://www.Microsoft.com/athome/security/spyware/software/default.mspx
Www.lavasoftusa.com (Windows Defender) Ad-Aware
Spybot http://www.Security.Kolla.de
The malware removal
http://www.elephantboycomputers.com/page2.html#Removing_Malware
THE PARASITE FIGHT - find, removing & protect yourself from Scumware
http://aumha.org/a/parasite.htm
Guide of Richard Harper for the cleaning of parasites
http://rgharper.MVPs.org/Cleanit.htm
Proposal 7: -.
Make sure that you have anything blocking Windows Update like Norton, Zonealarm etc.
Also be sure that you do not have an accelerator to work behind the scenes as NetZerio, HiSpeed, etc. SpeedBand.
Proposal 8:
If you need to reinstall the ActiveX controls (because they have become corrupt): -.
Follow this article-
The Windows Update Web site and the Microsoft Update Web site do not analyze the updates when you repair a failed installation of Windows XP Service Pack 2 or Windows XP Service Pack 1
http://support.Microsoft.com/kb/916259
--
TaurArian [MVP] 2005-2009 - Update Services
http://taurarian.MVPs.org
======================================
Another response of the community of Windows Vista discussion groups
-
Windows Update crashes at startup
Remember - this is a public forum so never post private information such as numbers of mail or telephone!
Ideas: Windows 7, install Windows updates KB2467023 and KB2393802 and freezes on the login screen, where he goes on to say: "before the computer, do not turn off your computer.
- Windows Update
- Freezes at "prepare your windows, do not turn off your computer."
- I installed the beta version of Internet Explorer. There was an update for Internet Explorer 9, but thought that was the problem, so I removed the beta version. I am now in Internet Explorer 8, but Windows Update still crashes.
- I already tried to start windows in Diagnostic Startup Mode and have even disabled all startup items, but that did not help as well. When Windows hangs at logon screen, I cold boot my system and restart mode without failure. Here, windows prompts me to this update of Windows has failed and does not change. It restarts after that and my computer works well but then again, in normal mode, Windows installs the updates again and invites me to restart. I'm back to the problem again.
- Something to note is that I recently installed ObjectDock from Stardock. This is my first update after installation. But since I already booted in Diagnostic Mode and still Windows could not update, I have my doubts that ObjectDock is the issue here.
Help, please.Microsoft PCSafety provides users at home (only) with free assistance in dealing with infections by malicious software such as viruses, adware and spyware (including unwanted software). When you call or send an e-mail, clearly state that your problem is related to a security update and cite the number of KB of the update (for example, KB2393802).
https://support.Microsoft.com/OAS/default.aspx?&PRID=7552&St=1This support is also available via the homepage of customer security: https://consumersecuritysupport.microsoft.com/
Or you can...
Start a Windows Update support incident email request for free
https://support.Microsoft.com/OAS/default.aspx?Gprid=6527Buying to meet problems installing Microsoft security updates also can visit the following page for assistance: https://consumersecuritysupport.microsoft.com/
~ Robear Dyer (PA Bear) ~ MS MVP (that is to say, mail, security, Windows & Update Services) since 2002 ~ WARNING: MS MVPs represent or work for Microsoft
-
A few days ago I had two sticks of 2 GB GSkill RAM by mail. Here's the same brand, model and size as the pair currently installed (obviously). (Sticks alternate according to the specifications of the card from my mother)
After you have installed the new RAM and the computer starts up, it freezes within about 30 seconds of connection. Before installing the new sticks, I had no problem whatsoever.
My first thought is that I sit the RAM properly, then I go and reinstall it. I start, and the same thing happens.
So obviously this RAM must be bad, right? When I take out news, not gel. Ah, but when I remove the OLD stuff and use new instead, I ALSO no gel. So maybe it is not the RAM.
Then I reboot in safe mode. No gel. Interesting. I opened the window 'System' and it says "memory (RAM) installed: 4.00 GB ', which is correct." I opened CPU - Z, and it reports also 4 GB of memory. I run a few hours and have no problems whatsoever. So I say to myself, there must be either a Windows service or a 3rd party service is causing the issue and not the new RAM.
I disable all services of 3rd parties and restart in normal mode. It freezes. OK, so maybe (though unlikely) I have a virus any (I say probably not because I have to) run the module additional firefox NoScript, and set to block all flash, javascript, xss, iframes, etc. - in other words, only allow to my whitelist and B) I have Windows Firewall and running McAffee and updated.). But I decided to first try Windows services for the hell of it.
So I enable only the services that start in safe mode as my reference, disabling the rest via services.msc. I start normally and not gel. Great, then maybe it is a Windows service. I start which allows one service after another without any problem. I get to the bottom of the list and select the Windows Update service. Within literally 10 seconds my computer crashes. Large.
As a validation test, I put all services back to the base line of safe mode and only allow Windows Update. I start normally, and again once it freezes.
Another test of validation, I start with all normal, but disable Windows Update. Do not freeze. I'm going to start Windows Update. Yet once, it freezes for about 10 seconds. So clearly something is in place.
As a third and final sanity check, I remove the new RAM and run a Windows Update. He finds a few optional updates, but not critical. My system is up2date.
My only attempt to solve this problem so far was to backup all Windows Update DLLs (C:\windows\system32\wu*.dll, although I don't know if these are good) and do a scan sfc to replace them with copies of 'good '. It did not work.
So my question is:
Why cares Windows Update that I have 4 GB of memory installed?
Thank you
Jon
1. I 'upgraded' from the RC of Windows 7 x 64 for Win 7 x 64 Home Premium.
2. I use McAfee VirusScan Enterprise 8.7.0i, DAT version 6060, Scan Engine 5400.1158
3 No.
4. No, I put together this computer myself.
______________________
To answer my previous posts:
I think the USB storage is a separate issue. And.
I think I * may * have solved the problem of origin with one or more of the following (don't know who):
- Updated the software of the chipset of the card from my mother.
- Updated HD Windows audio drivers to the recommended ASUS (Realtek) HD audio drivers
- Updated since Windows installed NVIDIA display drivers for version NVIDIA WHQL.
- Increased my tRFC (refresh time of line) to 70 52 clocks clocks. Set my GSKILL DRAM voltage recommended by 2.1V. Off the SPD DRAM configuration (I read that ASUS is not entirely based on the SPD and can affect things on its own).
I had WU for 20 minutes from writing this post without a freeze, so we'll see. (Previously, it would freeze within 10 seconds of turning on WU)
-
Windows Update crashes when activated
My computer started as a Vista Machine. When I got my free upgrade to windows 7 64 bit I started to have a problem of Hanger with in minutes of boot upward. I traced the problem occurs only when the computer has internet access. I traced it further the windows Update as a problem when it is disabled the computer crashes is no longer. Update disabled, I am not able to check or download updates from the Microsoft site.
How can I know what is the problem or how I should do next to fix this?
Hello
Step 1: I suggest to enable windows update and then, check if the problem persists in safe mode with network. Send back the same.
To use a safe mode with network option, follow these steps:
a. restart your computer and start pressing F8 on your keyboard. On a computer that is configured to start to multiple operating systems, you can press the F8 key when the Boot Menu appears.
b. use the arrow keys to choose safe mode with networking to Windows Advanced Options menu appears, and press ENTER.Step 2: Visit the section below and click the fix it button or try the steps underI would fix it myself.
Step 3: Look for error messages in the event viewer. If you find error messages after return the exact error message so that we can help you better.
Measures to check the application event log:
a. Click Start.
(b) in the search box type eventvwr.msc , and then on enter.
c. now, click Application in the event viewer (local).
d. now, looking for event log on the right side of the event viewer window.
http://Windows.Microsoft.com/en-us/Windows7/open-Event-Viewer
http://Windows.Microsoft.com/en-us/Windows7/what-information-appears-in-event-logs-Event-ViewerThanks and greetings
Umesh P - Microsoft technical support.Visit our Microsoft answers feedback Forum and let us know what you think.
[If this post can help solve your problem, please click the 'Mark as answer' or 'Useful' at the top of this message.] [Marking a post as answer, or relatively useful, you help others find the answer more quickly.] -
Windows Update crashes to install malicious software update 20 of 23
I was working on a computer, Windows XP Home Edition for a friend who was infected malware and had not been turned on since December. I removed 135 malware and then decided to do the Windows updates. Initially, he could get an IP address even when I put a static... I did some research and followed the instructions to recover from deformation of Winsock2. Then I got on the Internet to make the updates of Windows.
It hung for more than 3 hours on software update 20 malicious 23... I didn't write any extra info - sorry. I said to cancel updates and went back to bed. 4 hours later he said always Cancel updated so I hard booted the computer. I couldn't bring up the Task Manager, nothing would happen.
Now when you click on a user, it hangs on loading personal settings or it go to the desktop, but you cannot open Internet Explorer or run programs. You can click on start running, but if you type a command (cmd, regedit, msconfig) and click OK nothing happens. If you try to restart in Mode safe mode using F8, and then select Safe Mode it will get as many load windowss\system32\drivers\agp440.sys, then he tells you the computer wasn't shutdown correctly and ask you to select the Mode. I tried the Safe Mode, Safe Mode with network, Safe Mode command prompt, and I still can't mode without failure. I also tried the last good known Configuration and that doesn't work anymore.
Finally I put a Windows XP Home CD into the CD player and I got it to boot from the CD Rom it says its inspection system for quite a long time and then it asks you to insert the Windows XP Home Service Pack 1 disc (that's all I had) CD and press. I hit enter and I'm in a loop.
I can also do a start, stop, or restart, it just sits there. I have to restart from the CPU.
Any ideas where I'm going from here?
I was working on a Windows XP Home computer for a friend who was malware infected had been turned on [no not updated] since December...
See...
Cleaning a compromised system
http://TechNet.Microsoft.com/en-us/library/cc700813.aspxPersonal data backup (which none should be considered 100% reliable at this point) then format the HARD disk and do a clean install of Windows. Please note that a repair installation (upgrade AKA on-site) will NOT fix it!
HOW to do a clean install of Windows XP: see method 1 and http://michaelstevenstech.com/cleanxpinstall.html#steps in http://support.microsoft.com/kb/978307
Once installed the clean, you will have the equivalent of a "new computer" in order to take care of everything on the next page before connecting the machine to the internet or one local network (i.e. other computers) otherwise and before using a flash drive or the SD card that is not brand new, or has not been freshly formatted:
4 steps to help protect your new computer before going online
http://www.Microsoft.com/security/pypc.aspxOther useful references include:
HOW to get a computer that is running Windows XP Gold (no Service Pack) fully patched (after a clean install)
http://groups.Google.com/group/Microsoft.public.windowsupdate/MSG/3f5afa8ed33e121cHOW TO get a computer that is running Windows XP SP1 (a) or SP2 fully patched (after a clean install)
http://groups.Google.com/group/Microsoft.public.WindowsXP.General/MSG/a066ae41add7dd2bTip: After getting the computer fully patched, download/install KB971029 manually:http://support.microsoft.com/kb/971029
NB: No matter what Norton or McAfee free trial which is preinstalled on the computer when you bought will be reinstalled (but invalid) when Windows is reinstalled. You MUST uninstall the trial for free and download/run the removal tool before installing updates, Windows Service Packs, or updates IE and before installing your new anti-virus application (which will require WinXP SP3 must be installed).
Norton Removal Tool
FTP://ftp.Symantec.com/public/english_us_canada/removal_tools/Norton_Removal_Tool.exeMcAfee Consumer product removal tool
http://download.McAfee.com/Products/Licensed/cust_support_patches/MCPR.exeSee also:
Risks & benefits of P2P file sharing
http://www.Microsoft.com/protect/data/downloadfileshare/filesharing.aspx
http://blogs.technet.com/MMPC/archive/2008/10/06/the-cost-of-free-software.aspxMeasures to help prevent spyware
http://www.Microsoft.com/security/spyware/prevent.aspxMeasures to help prevent computer worms
http://www.Microsoft.com/security/worms/prevent.aspxAvoid fake security software!
http://www.Microsoft.com/security/antivirus/rogue.aspxIf you need help, please start a new thread in this forum:
http://social.answers.Microsoft.com/forums/en-us/XPRepair/threads
Good luck!
~ Robear Dyer (PA Bear) ~ MS MVP (that is to say, mail, security, Windows & Update Services) since 2002 ~ WARNING: MS MVPs represent or work for Microsoft
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Windows Update setting confirmation to restart
From: pava
Does anyone know how to change Windows Update settings to request confirmation from the user before restarting? I left a very complex configuration of programs in my taskbar, last night, and unauthorized Microsoft stop it wiped out. I'm... Particularly irritated muscle, effectively software
Destroy my work. Don ' t preach backups - it's different. Work remains for days, sometimes weeks before a reboot. I lost over an hour putting it all back.
So, how can I say the big boys they need my agreement before restarting? Thank you.
From: Tommy Stanley
Disable automatic updates and refresh your computer yourself when you're ready to update.
"Stop unauthorized" Microsoft has been authorized in advance by select you allow automatic updates - your bad - now, you know better. ;-)
Nice try at an acronym...
Why if someone preaches backups - you were * race * programs - backups are unlikely to help other than perhaps with data generated by said of running applications. To operate is what you want - but you previously (automatic updates) gave the control of the installation/download and
other measures necessary to carry out said installation far if you chose "Automatic updates".
Now - if you are in a domain and your domain administrators are that your complaint is with for pushing updates and imposed on said reboot you - it's a problem, you can take with them and their parameters for your computer.
--
Martin Stanley
MS - MVP
Another response of the community of Windows Vista discussion groups
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Windows 7, Windows Update crashed, now error 80070BC9 when you run Windows Update
When running Windows Update, my computer crashed. During subsequent runs of Windows Update, I get the above error and no update is installed.
Open the Windows Update troubleshooting tool
http://Windows.Microsoft.com/en-us/Windows7/open-the-Windows-Update-TroubleshooterTaurArian [MVP] 2005-2011. The information has been provided * being * with no guarantee or warranty.
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Hello
After installing a recent downloaded file in Windows update and restarted the computer, and when Windows Vista is ready to load the files and all of a sudden a blue screen of death appears and automatically restarted again and again even in safe mode, I didn't install new hardware or something
Hello Shintaro101,
It would be useful to know what the blue screen message gives you in order to diagnose your problem. To understand this message, you should disable automatic reboot on option of the system at startup failure in recovery. This will be done in safe mode;
Start your computer in safe mode: Press and hold the F8 key as your computer restarts. You need to press F8 before the Windows logo appears
Disable the automatic restart in the event of system failure:
- Click Start
- Click on Control Panel
- Click on system and Maintenance link.
- Click on the System link
- In the left pane, click Advanced system settings
- Locate the Startup and recovery area, click the settings button.
- In the Startup and recovery window, uncheck the box to automatically restart.
- Click OK in the Startup and recovery window
- Click OK in the System Properties window
- Close the system window
You can now reboot your system and capture the error you get the blue screen. After that you take note of the error, please reply back so that we can help you.
In addition, if you have already created a restore point, you should try the system restore. For the sake of space I refer you to the article about how to proceed.
System restore
http://windowshelp.Microsoft.com/Windows/en-us/help/9f6d755a-74bb-4A7D-A625-d762dd8e79e51033.mspxTheresa
Microsoft Answers Support Engineer
Visit our Microsoft answers feedback Forum and let us know what you think. -
Windows Update crashes, install update 16 of 18
Original title: windows machine update caused to hang
The machine seems to have hung over the windows update process - the rest of the screen to "do not turn off or unplug your machine." Installation update 16 of 18. At this point, he remained for over half an hour. What can I do?
Hi Alfredlee,
If the window is still blocked on the installation of update page, you can restart the computer, choose start normally and check what is happening.
Step 1:
If you are not able to boot normally to the desktop, you can consult the following link and try the steps.
Step 2: When you're able to start normally, check the history of update to discover updates failed by following the link:
See the Windows updates are installed
Step 3:
If there are updates failed, then try to download and install the stand-alone package with updates from the Microsoft Download Center.
a. to download updates from the Microsoft Download Center
b. Enter the item number in the field search and download the same.
c. double-click on the downloaded file.
d. click on run and follow the wizard to install it.
Hope this information is useful.
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Windows Update crashes at KB974306
Windows Update stops at KB974306. Had to reinstall Vista Home Premium and when downloading updates this stall to KB974306, updagte 62 of 102. My computer has not advanced any more in over 6 hours. Is it possible to make the updates again?
TIA,
Jim
Hi Jim,.
Method 1:
You can read the following article and try the steps.
Method 2: When you're able to start normally, check the history of update to discover the update has failed as a result of the article:
See the Windows updates are installed
Method 3:
You can also try to download and install the stand-alone package of KB974306 and check.
Cumulative update for Media Center for Windows Vista (KB974306)
Hope this information is useful.
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Hi MS. victims (be strong!)
I have the same problem about the update of windows. What happened was that I had put just internet access at home, so I was invited later to "new windows updates available" so I agreed. After about an hour (because he was that much) it was done and was ready to be restarted. so I restart my computer without hesitation because I had already created a restore point. The Blue Screen of Death. so he started to happen... the "loop." no Safe Mode. no last good configuration that worked. No command prompt. none worked. I mean, it's just bad.
Windows Update Forum:
You will get the best help for any problem of Update/Service Pack in the Windows Update Forum; the link below:
http://social.answers.Microsoft.com/forums/en-us/vistawu/threads
When you repost here, kindly include the Error Codes, and exactly what is happening when you try to update.
In this way, you will receive the best help.
See you soon.
Mick Murphy - Microsoft partner
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