Windows Update put my computer in "out of area" condition

I have a brand new computer.  Dell Inspiron 1750 with Windows 7 Home Premium.

After that I got a few weeks Windows Update popped up window.  He said I had 19 critical updates and I wanted to install.  I opted for the 'yes '.

The program is run and then it says the computer needed to restart to complete the installation and I want to restart my computer now.  I opted for the 'yes '.

Restart the computer and to my horror, everything I had done to the appearance of my top Office was gone!  He looked exactly as it did when I put on the computer.  My picture has disappeared, the pier was in its original position, all of the icons for the programs were gone from the dock and the taskbar!

I did not go further... I went immediately to the restoration of the system, and thankfully it restored successfully!

But now I'm afraid to always install updates.

I contacted the support of Windows, but they said I would have to pay for more information and then they would not tell me how to pay support!

I contacted Dell, but I talked to a technician for more than 40 minutes and it took 35 of them just for him to understand what the problem was!  It must have been in India.

I contacted Staples where I bought the computer and immediately, they knew that the problem was something that Microsoft would have to answer.  So it took back me to alternate.  Accomplished nothing.

Microsoft sent me here.  I pray so that someone knows what's going on and can help me because I was in tears and want to kill the support of Windows!

What application or antivirus security suite is installed and your current subscription?  What anti-spyware (other than Defender) applications?  What third-party firewall (if applicable)?

A (another) Norton or McAfee application has already been installed on the computer (for example, a free trial version which is preinstalled when you bought it)?

Visit the Microsoft Solution Center and antivirus security for resources and tools to keep your PC safe and healthy. If you have problems with the installation of the update itself, visit the Microsoft Update Support for resources and tools to keep your PC updated with the latest updates.

~ Robear Dyer (PA Bear) ~ MS MVP (that is to say, mail, security, Windows & Update Services) since 2002 ~ WARNING: MS MVPs represent or work for Microsoft

Tags: Windows

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    1. I did a fresh install of Windows XP Pro (not a repair, but I formatted the hard drive first).
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    Hi imoffshore,

     

    Welcome to Microsoft Answers Forums.

    We would like to get some more information from you to help solve your problem. You better, please answer the following questions.

    ·         When was the last time it worked?

    ·         Remember to make changes to the computer recently?

    ·         You have security software installed on the computer?

    ·         You get the error message?

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    How to back up and restore the registry in Windows

    http://support.Microsoft.com/kb/322756

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    Halima S - Microsoft technical support.

    Visit our Microsoft answers feedback Forum and let us know what you think.

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    =======================

    Visit the Microsoft Solution Center and antivirus security for resources and tools to keep your PC safe and healthy. If you have problems with the installation of the update itself, visit the Microsoft Update Support for resources and tools to keep your PC updated with the latest updates.

    ~ Robear Dyer (PA Bear) ~ MS MVP (that is to say, mail, security, Windows & Update Services) since 2002 ~ WARNING: MS MVPs represent or work for Microsoft

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    3 No.

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    ______________________

    To answer my previous posts:

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    Windows Update for Windows Vista Help
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    ~ Robear Dyer (PA Bear) ~ MS MVP (that is to say, mail, security, Windows & Update Services) since 2002 ~ WARNING: MS MVPs represent or work for Microsoft

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