Windows Vista (32 bit) stops responding after installing the program...
Hello.
Recently, my Dell XPS M1530 (Windows Vista 32-bit) has been extinguished during the execution of the system updates (we had a power outage during the night and I didn't) and would only start in safe mode. I moved all my documents on a portable HARD drive and reinstalled the operating system to try to save the computer.
After I did that and reinstalled the drivers (downloaded from the Dell site via my system identification label), I started to load my programs on it (Adobe, Microsoft Office, etc.). After I install a program and exit the installation window, Vista stops responding. I can't click on the Start button (the mouse will go over it, but it does not allow me to select) or one of the other button I have in my toolbar. I can't click anything in the Dock of Dell at the top of my screen, either.
The only way to turn off the computer must press and hold the Power button until the laptop turns off. I HATE doing this, but there is no other way to turn it off once a program has been installed.
Any thoughts on what is happening here? I hope this is just some kind of error on my part - I can't afford to get a new machine. I wanted to upgrade to Windows 7 (my machine can handle), but I don't want the same problem occurs.
Thanks for your help in advance!
Hello
As you re-installed Windows and the problem persists the rules well enough software. The power
failure should be accompanied by a power surge or other that has caused a problem in the computer.
Makes it sound like there are hardware problems that can probably be repaired. Have you looked at the system
by a real computer store (not the leeks and the glances at a Best Buy or other stores) or Support of Dell.
Dell support
http://support.Dell.com/
Dell support drivers - product manual & warranty Info (left side) - and much more
http://support.Dell.com/support/index.aspx?c=us&l=en&s=DHS
Dell forums
http://en.community.Dell.com/forums/
I hope this helps.
Rob Brown - MS MVP - Windows Desktop Experience: Bike - Mark Twain said it right.
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