Windows Vista free upgrade to Windows 7 - GONE - WRONG!

Hello.

I bought this computer (HP Pavilion Dv61210 - his) coming 3 years ago now. I paid extra when I bought it to get the "free" upgrade from Vista to Windows 7 (which was not yet published).

Anyway, the laptop died a few weeks ago and comes back with a new hard drive and you guessed it, VISTA! I hate Vista! I'd rather have XP Vista any day - but I want my copy of 7 back. If someone can advise on how I can do this, I would really apprecaite it. I know that the download page has been foolishly removed the other everything on time and the old hard drive is completely dead.

I don't see why, after paying extra money on top (so the upgrade was not really free!), I can't have the operating system that I paid for. It is simply not good enough. I paid for the copy of windows 7 and I do not know that HP have documents who was eligeable / who downloaded the upgrade - which I am sure they can find me on as this is the same computer, series / product number, address recorded at etc - so I don't see why I can't get my copy , either to download or by mail on a disk for me.

And prior to the issuance of the; "Yes, but they do not give you the discs any cause you can put it on computer and then one more" comes when you buy a copy in the store, on a disk, you can do this - does not mean that we all do well! I have HP hard drive dead if need be prove my copy is lost. Hell, they can take my laptop and install the OEM version on it for all, I worry so it would certainly be installed only on a single computer!

THIS IS WHY PEOPLE NEED DISKS, HP!  IF YOUR PRODUCT FAILS, AS THIS ONE DID, WHY WE WOULD HAVE TO PAY MORE BECAUSE YOUR PRODUCTS ARE OF INFERIOR QUALITY? If I had the copy that I paid for a drive, I wouldn't even be here ranting about it, CAUSE I had HAVE RE-INSTALLED IT ALERADY!

I think his dispicable to delete the download page and prevent people to recover expensive software, in this case a BONE, they paid for (and the computer only on the condition that he would have to purchase Windows 7 when it is released). It's basically theft! When you pay for something and you don't get it, you don't accept it! No, you're saying "they stole my money!"...

It's not like HP is so tight on cash, they need to do these things, so that people who cannot afford having to buy new things all the time thanks to remove any kind of person to find their products! Absolutely disgusting!

I even remember that when I was downloading the upgrade and internet problems, I called HP and was told by the woman if I could not download it, I could not have the disk and there is no refund. So I said: 'it means you're telling me that I paid for a product you can't have and you don't give me my money back?' and she said 'yes' and hung up. Shows you how much HP cares about their customers! Disgusting!

Will not buy this brand again, definitely! The level of what is called 'customer service' is enough for you put off, never mind of waste like that!

you have your product key for windows 7?

If so, you can download windows 7 from the link below, it will be an ISO file which can be burned to DVD as an image. Be sure to download the correct version (Home or pro) and language.

http://www.mydigitallife.info/official-Windows-7-SP1-ISO-from-Digital-River/

drivers for your model are located on this page

http://h10025.www1.HP.com/ewfrf/wc/product?product=3976066&cc=us&DLC=en&LC=en&tool=

Tags: Notebooks

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    Velocity Micro
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    Ryan Thieman
    Microsoft Answers Support Engineer
    Visit our Microsoft answers feedback Forum and let us know what you think.

  • Legitimate request for a free upgrade to Windows 7

    I am new to this forum and am revolted by the attitude of the staff of the Toshiba customer support to my legitimate request for a free upgrade to windows 7, here's an email I wrote in which I would appreciate your comments on:

    To the right.

    I am writing to express my dissatisfaction with your response to my legitimate request for a free upgrade to Windows 7 see I recently spent more than £1,000 of one of your products.

    After having several problems with the Vista operating system, I telephoned your customer on December 4 and had a conversation with an employee who could not satisfy me as to why my machine was not entitled to an update free to Windows 7, as mentioned on your web site.

    He offered to take me up to a supervisor I agreed and that was connected to a female member of staff who tried to explain that my model did not appear in the "promotion". I couldn't sense in explaining, in the context of facts that my machine was of the same age and from the same family as those seen offer "promotion."

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    John ebrill

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    Very interesting point of view.
    But the fact is that not all cell phones from Toshiba are checked for an upgrade to Windows 7.
    Why?

    Well, I checked Toshiba European page
    http://EU.computers.Toshiba-Europe.com-> Windows 7 upgrade

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    One of the FAQ provides this info:

    _What requirements I must meet to participate in the program of upgrade? _

    + To participate in the upgrade program, you must meet the three following criteria: +.
    + 1. You purchased your Toshiba computer between June 26, 2009 and January 31, 2010. +
    + 2. Your Toshiba computer is one of the series of model to check on the Toshiba page. +
    + 3. With your Toshiba computer, you bought an operating system Windows Vista Home Premium Edition, Windows Vista® professional or Windows Vista® Ultimate Edition. +

    It seems that several criteria must be met in order to participate in the Windows 7 upgrade program.

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    http://EU.computers.Toshiba-Europe.com/innovation/generic/Windows7-upgrade

    In addition, this upgrade is available if your buying a Vista laptop from June 26, 2009 to January 31, 2010.

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