Windows Vista stops responding.

Hello

I am running Windows Vista on a Lenovo 3000 Y500 computer laptop with Intel Core2Duo and 2 GB of RAM.

Recently, the computer began to become completely unresponsive. Everything stops working, even the keyboard and mouse. I have to turn off the system by force to recover.

I tried to restore to the original state of the system.

I also tried sfc/scannow.

It has not solved the problems. Speculation on what might be the problem?

--

Thank you

Pulkit

Hi Pulkit,

When exactly it happens?

Step 1: Disconnect all external devices (printers, scanner, USB (universal serial bus) readers, etc...) Except for the mouse and the keyboard test to see if everything works as expected.

If this solves the problem, then add back devices at a time until you discover the piece of hardware causing the issue.  Then get any drivers\software update for the device.

Step 2: The computer in the boot and a test

Follow step 1 in the link below,

How to troubleshoot a problem by performing a clean boot in Windows Vista or in Windows 7

http://support.Microsoft.com/kb/929135

If everything works well after a clean boot, you can deduce that some third-party services are at the origin of the problem.

Continue with the remaining steps to pin-point on the third party service.

After find you the program that is causing the problem, you will have to perhaps to update or install a newer version of the program, if you rarely use that you should consider uninstalling the software.

Important: n ' forget not the computer to start normal follow step 7 in the link.

Thank you, and in what concerns:

Ajay K

Microsoft Answers Support Engineer

Visit our Microsoft answers feedback Forum and let us know what you think.

Tags: Windows

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