Windows will not be activated

Desktop HP-P2-1343W
Product number: H3Z09AA
E2-1800 APU/Radeon AMD
64-bit Windows 8 (OEM preinstalled)
Product ID: XXXXX-XXXXX-XXXXX-XXOEM

The acquisition of the new system in a few years. 8.1 update when it came out. I had a problem a few weeks ago. Had a malware and had plenty to get him, but when I rebooted, it wouldn't take my key (error code: 0xC004C003).

Got the new key (OEM product key) and Support HP recovery discs, it will take the new key (.. .and other full recovery with discs), but will not be activated. After a few hours, I get the message "Activate Windows". Also of no no to 8.1 again.

Microsoft technical support (CAT) said I needed a file ISO OEM because my version was a commercial version! (But it was preinstalled) Don't know if he misunderstood!

Tried to get a reminder of support for MS, but waited a whole day and still no call. will try again when I get the chance and the time to wait, but was kind of busy, so much going on right now.

What I've missed and what can I do?

Suggest that you call HP since it is society which you provided with the recovery disk. With respect to the key, it should be part of / embedded in the recovery media, check this with HP.

J W Stuart: http://www.pagestart.com

Tags: Windows

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