Windows XP SP3 update 14/04/10 has caused loss of access to the internet. __

The download was successful.  "Comcast said my modem cable is good, ' call Microsoft.  Tried for 2 days, no one answers!  Think that they made a blunder.  BUT cannot restore to the day before is point!  Help.  H at the library files without internet access!

Mariedesi,
Still having this problem?  If so here is a few things to try.
Clean boot and test your internet connection.

Start in Safe Mode with network and test it.

If the items above do not help, then uninstall the updates from that date and test. If she starts to work properly, then install updates one both to determine which may be the cause of the problem.

Mike - Engineer Support Microsoft Answers
Visit our Microsoft answers feedback Forum and let us know what you think.

Tags: Windows

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