Wireless 4000 mouse
I had a hard drive failure. Before the break, I could use the wheel button on my Wireless Mouse 4000 for pan Micrsoft. As I loaded a new driver after replacing the hard drive, I can't mouse for crop will only scroll in some applications. Zooms of some programs. Open to suggestions.
Hi Duan,
You must contact Microsoft Hardware technical support for assistance.
http://www.Microsoft.com/hardware/en-in/support
Hope this information helps.
Tags: Windows
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Contact support | Microsoft Hardware:
http://www.Microsoft.com/hardware/en-us/support/contact-us
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Wireless 4000 mouse causes screens will be jerky!
I replaced my old mouse that stop working with a mobile mouse 4000 M/S wireless and whenever I'm in any open screen, the screen jump from top down.
Hello
Have you installed the latest version of IntelliPoint for the new mouse?
Microsoft Hardware - downloads
http://www.Microsoft.com/hardware/en-us/downloadsThere might be a problem with the mouse - it solve problems you can and if necessary contact
supported.Wireless Mobile Mouse 4000 - has a 3 year warranty
http://www.Microsoft.com/hardware/mouseandkeyboard/ProductDetails.aspx?pid=013&active_tab=systemRequirementsMicrosoft Hardware warranties
http://www.Microsoft.com/hardware/warranties.mspxThese mice are delivered with 90 tech support of day of the 1st incident that was about to begin when
contact Microsoft at the number below.Visit the Microsoft Solution Center and antivirus security for resources and tools to keep your PC safe and healthy. If you have problems with the installation of the update itself, visit the Microsoft Update Support for resources and tools to keep your PC updated with the latest updates.
========================
Use the startup clean and other methods to try to determine the cause of and eliminate
the questions. (This assumes that something is intefering with the mouse.---------------------------------------------------------------
What antivirus/antispyware/security products do you have on the machine? Be one you have NEVER
on this machine, including those you have uninstalled (they leave leftovers behind which can cause
strange problems). Norton/Symantec and other of these type programs are known to cause problems of
with the mouse.----------------------------------------------------
Follow these steps:
Start - type this in the search box-> find COMMAND at the top and RIGHT CLICK – RUN AS ADMIN
Enter this at the command prompt - sfc/scannow
How to analyze the log file entries that the Microsoft Windows Resource Checker (SFC.exe) program
generates in Windows Vista cbs.log
http://support.Microsoft.com/kb/928228Also run CheckDisk, so we cannot exclude as much as possible of the corruption.
How to run the check disk at startup in Vista
http://www.Vistax64.com/tutorials/67612-check-disk-Chkdsk.html==========================================
After the foregoing:
How to troubleshoot a problem by performing a clean boot in Windows Vista
http://support.Microsoft.com/kb/929135
How to troubleshoot performance issues in Windows Vista
http://support.Microsoft.com/kb/950685Optimize the performance of Microsoft Windows Vista
http://support.Microsoft.com/kb/959062
To see everything that is in charge of startup - wait a few minutes with nothing to do - then right-click
Taskbar - the Task Manager process - take a look at stored by - Services - this is a quick way
reference (if you have a small box at the bottom left - show for all users, then check that).How to check and change Vista startup programs
http://www.Vistax64.com/tutorials/79612-startup-programs-enable-disable.htmlA quick check to see that load method 2 is - using MSCONFIG then put a list of
those here.
--------------------------------------------------------------------Tools that should help you:
Process Explorer - free - find out which files, key of registry and other objects processes have opened.
What DLLs they have loaded and more. This exceptionally effective utility will show you even who has
each process.
http://TechNet.Microsoft.com/en-us/Sysinternals/bb896653.aspxAutoruns - free - see what programs are configured to start automatically when you start your system
and you log in. Autoruns also shows you the full list of registry and file locations where applications can
Configure auto-start settings.
http://TechNet.Microsoft.com/en-us/sysinternals/bb963902.aspx
Process Monitor - Free - monitor the system files, registry, process, thread and DLL real-time activity.
http://TechNet.Microsoft.com/en-us/Sysinternals/bb896645.aspxThere are many excellent free tools from Sysinternals
http://TechNet.Microsoft.com/en-us/Sysinternals/default.aspx-Free - WhatsInStartUP this utility displays the list of all applications that are loaded automatically
When Windows starts. For each request, the following information is displayed: Type of startup (registry/Startup folder), Command - Line String, the product name, Version of the file, the name of the company;
Location in the registry or the file system and more. It allows you to easily disable or remove unwanted
a program that runs in your Windows startup.
http://www.NirSoft.NET/utils/what_run_in_startup.htmlThere are many excellent free tools to NirSoft
http://www.NirSoft.NET/utils/index.htmlWindow Watcher - free - do you know what is running on your computer? Maybe not. The window
Watcher says it all, reporting of any window created by running programs, if the window
is visible or not.
http://www.KarenWare.com/PowerTools/ptwinwatch.aspMany excellent free tools and an excellent newsletter at Karenware
http://www.KarenWare.com/===========================================
Vista and Windows 7 updated drivers love then here's how update the most important.
This is my generic how updates of appropriate driver:
This utility, it is easy see which versions are loaded:
-Free - DriverView utility displays the list of all device drivers currently loaded on your system.
For each driver in the list, additional useful information is displayed: load address of the driver,
Description, version, product name, company that created the driver and more.
http://www.NirSoft.NET/utils/DriverView.htmlFor drivers, visit manufacturer of emergency system and of the manufacturer of the device that are the most common.
Control Panel - device - Graphics Manager - note the brand and complete model
your video card - double - tab of the driver - write version information. Now, click on update
Driver (this can do nothing as MS is far behind the certification of drivers) - then right-click.
Uninstall - REBOOT it will refresh the driver stack.Repeat this for network - card (NIC), Wifi network, sound, mouse, and keyboard if 3rd party
with their own software and drivers and all other main drivers that you have.Now in the system manufacturer (Dell, HP, Toshiba as examples) site (in a restaurant), peripheral
Site of the manufacturer (Realtek, Intel, Nvidia, ATI, for example) and get their latest versions. (Look for
BIOS, Chipset and software updates on the site of the manufacturer of the system here.)Download - SAVE - go to where you put them - right click - RUN AD ADMIN - REBOOT after
each installation.Always check in the Device Manager - drivers tab to be sure the version you actually install
presents itself. This is because some restore drivers before the most recent is installed (sound card drivers
in particular that) so to install a driver - reboot - check that it is installed and repeat as
necessary.Repeat to the manufacturers - BTW in the DO NOT RUN THEIR SCANNER device - check
manually by model.Look at the sites of the manufacturer for drivers - and the manufacturer of the device manually.
http://pcsupport.about.com/od/driverssupport/HT/driverdlmfgr.htmHow to install a device driver in Vista Device Manager
http://www.Vistax64.com/tutorials/193584-Device-Manager-install-driver.htmlIf you update the drivers manually, then it's a good idea to disable the facilities of driver under Windows
Updates, that leaves about Windows updates but it will not install the drivers that will be generally
older and cause problems. If updates offers a new driver and then HIDE it (right click on it), then
get new manually if you wish.How to disable automatic driver Installation in Windows Vista - drivers
http://www.AddictiveTips.com/Windows-Tips/how-to-disable-automatic-driver-installation-in-Windows-Vista/
http://TechNet.Microsoft.com/en-us/library/cc730606 (WS.10) .aspx===========================================
Refer to these discussions because many more excellent advice however don't forget to check your antivirus
programs, the main drivers and BIOS update and also solve the problems with the cleanboot method
first.Problems with the overall speed of the system and performance
http://support.Microsoft.com/GP/slow_windows_performance/en-usPerformance and Maintenance Tips
http://social.answers.Microsoft.com/forums/en-us/w7performance/thread/19e5d6c3-BF07-49ac-a2fa-6718c988f125Explorer Windows stopped working
http://social.answers.Microsoft.com/forums/en-us/w7performance/thread/6ab02526-5071-4DCC-895F-d90202bad8b3I hope this helps.
Rob Brown - Microsoft MVP<- profile="" -="" windows="" expert="" -="" consumer="" :="" bicycle="" -="" mark="" twain="" said="" it="">->
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Microsoft Wireless 4000 mouse battery dies in 1 day
I bought it about 6 months ago and it was working fine.
But recently, the battery lasts 1 day or less.I used to have rechargeable batteries Duracell and I thought that was the problem and I bought new.But these new batteries still dies in one day.Any suggestions?Hi, Robert193,
Check the warranty-
http://www.Microsoft.com/hardware/en-us/p/wireless-mobile-mouse-4000#support
Contact technical support or to return to place of purchase for a refund or replacement
http://www.Microsoft.com/hardware/en-us/p/wireless-mobile-mouse-4000#support
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One month battery life MS Wireless 4000 mouse Mobile
I bought this mouse a few months ago and use it daily. I am very happy with the performance, but not with the battery life.
I have to replace the battery every month, almost to the day.
The mouse is mainly used with my desktop system, also in my web development work and general use. I believe my use active 8 hours a day, but my systems are constantly lit.
I used the new brand name alkaline batteries (Energizer, Duracell) and the last 2 months, the batteries to the Energizer Lithium, with no difference.
It is impossible for me to turn the mouse over and out all day.
Packaging claims up to 10 months of battery life - of course, I'm not anywhere near that.
I have the latest intellipoint drivers and otherwise my Win 7/64 system is up to date.
You have any ideas why I have this problem, and what I might be able to do about it?
Thanks in advance: as I said, I love the mouse, but the cost of battery alive to eat me!
Have you tried to contact MS support it exchanged or replaced? How about the place you bought it? I had a few wireless mouse and all their batteries have lasted more than a month, but only lasted as long as 10 months. I have a MS Natural Wireless Laser 6000 last 6 months, almost to the day. But my Logitech V470 Bluetooth Notebook Mouse batteries last about 4 months and it stopped immediately.
I think you have a faulty mouse, but I don't know that your merchant nor Microsoft would take my word for it :-)SC Tom
-
Microsoft will solve the problem of 'Wireless Mobile Mouse 4000'?
Because the Microsoft Wireless Mobile Mouse 4000 scroll wheel is more fluid than the other mice, and is not "on the points of many applications (including Picture Viewer from Microsoft in Windows 7)" are not recording movement in the scroll wheel :(
These applications will record the movement when you flick madly (exaggerate your move), but on the tread of the wheel normal, nothing happens.
After research, I understand that this is because many applications read the signal coming to the "click" or "bump" a wheel of traditional scrolling to 120 units of movement.
It seems that the fluid motion in the Microsoft Wireless Mobile Mouse 4000 sends in increments of 30 or 40 units and these programs don't scroll unless they get a signal of 120 (that's why you have to flip through wildly).
It's sad because it means that I don't like the mouse and I won't buy Microsoft again unless they fix it!
I recently bought Microsoft Wireless 4000 Mouse for my laptop DELL Latitude E6410. The laptop came with the default value to the pointing device setup application. I don't have Microsoft Intellipoint software. I have Win7 64 bit.
Here are the problems with the scroll wheel I noticed when I bought a Microsoft Wireless Mouse 4000
(o) the scroll wheel does not scroll through the items of the combobox when the combo did NOT fall down, but has the input focus.
for example, control panel-> mouse-> pointers-> 'Plans' combobox.
(o) the scroll wheel does not scroll the MS Office 2007 Ribbon.
(o) in Word 2007, the Ctrl + wheel does not zoom out
(o) the scroll wheel does not scroll the XML Notepad 2007
Solution:
This solution is not mine - it was on the internet already.
It worked for me.
I write this with additional measures for "how to get there."
Go to the properties of the mouse-> Hardware tab
Select the problematic mouse in the list "mouse HID-compliant".
Click 'properties '.
Go to the Details tab
Select the "Device Instance path" in the combobox control.
A value is displayed, for example: HID\VID_045E & PID_0745 & MI_01 & COL01\8 & 5538EC & 0 & 0000
Note This value.
Open the registry editor and navigate to:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Enum\HID\VID_045E & PID_0745 & MI_01 & Col01\8 & 5538ec & 0 & 0000\Device Parameters
The "Device Instance path" is the path of the "reg" key that corresponds to this instance of the mouse.
In the device settings, add the following keys of reg DWORD (32 bit)
HScrollHighResolutionDisable = 1
VScrollHighResolutionDisable = 1
Delta = 120 (decimal)
Remove the radio and put it back (this type of re - initializes the driver). You can choose to restart the PC, too - no matter.
It should work.
Initially, I didn't put the key "Delta". But because of this, it was scrolling as if I pressed the keys 'Home' and 'End' - that is, all the way to the bottom or the top. After the 'Delta' key, it worked.
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Can I use the Wireless Comfort Desktop 5000 keyboard and receiver with a Mobile 4000 mouse?
Hi, as the title says: can I use the Wireless Comfort Desktop 5000 keyboard and receiver with a Mobile 4000 mouse? I have the kit, but the mouse is to bulky for me and I would use a mouse Microsoft Mobile 4000 but with the same receiver as the keyboard of the kit, is it possible? Thank you
Hello
looks at it's not going to work. Wireless products are programmed to be used with a specific key, so they won't work on another dongle.
B Eddie
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Dysfunctions of the Microsoft Wireless Mobile Mouse 4000 Nano transceiver
Microsoft Wireless Mobile Mouse 4000 Nano transceiver malfunction, overheated and burned my hand, how to contact Microsoft and get a new mouse?
I bought it on a year ago, worked well until the transceiver overheated and did not get recognized more by any pc.Hello
The reasons of the overheating of the transceiver are not known, because it was not isolated incident, please go to the link provided below for more information on how to replace Microsoft software or hardware, order service packs and replace product manuals.
How to replace Microsoft software or hardware, order service packs and replace product manuals
http://support.Microsoft.com/kb/326246
You can also get in touch with Microsoft hardware support for assistance.
Contact us
http://www.Microsoft.com/hardware/en-us/support/contact-us
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Microsoft wireless mobile mouse 4000 rubber wheels problems.
My wheel cover Microsoft wireless mobile mouse 4000 rubber became sticky and is more tightly bound to the wheel. There were reported incidents of what happens to third parties?
Hello
Consult the broken / defective products section from the following link:
http://www.Microsoft.com/hardware/en-us/support/contact-us
I hope this helps.
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Wireless Mobile Mouse 4000 overheat
My Microsoft Wireless Mobile Mouse 4000 is also overheating and I can't use the mouse more. It's too hot to the touch and I get an error message. I used this mouse last six months ago and it was working fine. I have not had to use one until this week. Please notify.
Hello
It seems that the mouse has developed a problem.
Wireless Mobile Mouse 4000 - has a 3 year warranty
http://www.Microsoft.com/hardware/mouseandkeyboard/ProductDetails.aspx?pid=013&active_tab=systemRequirementsMicrosoft Hardware warranties
http://www.Microsoft.com/hardware/warranties.mspxThese mice are delivered with 90 tech support of day of the 1st incident that was about to begin when
contact Microsoft at the number below. If the mouse is defective, they will replace it.Hardware support of MS and warranty claims
Tech Support 1-800-936-5700 for MS Hardware.I hope this helps.
-
Well I was being a fool and pasted my usb key to connect the mouse to the computer in a hole and he is now stuck I tried it out and after a little research I discovered that I stuck the USB to the USB jack on the bottom of the mouse, but why didn't he come?
Hello
Thanks for posting your query in the Microsoft Community.
You have a problem with the Microsoft Wireless Mobile Mouse 4000, being stuck on the USB. It must be hard when something that is important to you does not work as expected. I appreciate any effort that would put you in all. I will guide you in the right direction.
To help you with the hardware components of the mouse, I wish that you contact Microsoft Hardware Support for assistance.
Check out the link-
http://www.Microsoft.com/hardware/en-in/support/contact-us
Back to us for any questions related to Products from Microsoft or the Windows operating system. We will be happy to help you.
-
MS Wireless Mobile Mouse 4000 battery light
I recently bought the Microsoft Wireless Mobile Mouse 4000 and it works perfectly on Windows 7 64.
However, there is a battery indicator light on top of the mouse that shows various indications of course for the State of the battery, but I don't seem to be able to find what they mean despite research.
The indications are as follows;
- No light showed,
- Fixed green light shown.
- Fixed red light indicated
- Red light "pulses" shown.
I'd be happy if someone could inforn me that each State shown by the LED indicates.
I have the same mouse. When the battery is good the green light for 5 seconds when the power button on the mouse is on and that he will then to no light. I'm less sure on red lights, but if memory serves, when the battery starts to get low, the red light will appear for a few seconds when the power is on and then go to no light, and I think will be paid to the red light "pulses" when dangerously low.
-
I have a MS Wireless Mobile Mouse 4000 as indicated on the product and was only bought from Amazon less than a year ago, but I can't find it listed in the list of products supported, so cannot report a fault to Microsoft.
The fault is a sticky scroll wheel.
Thank you
Rgds
Rob Martin
You have received the wrong website. If the media is free or whatever, there is NO software fix for a bad scroll wheel.
The mouse is still under warranty and you should refer to this website re get it replaced...
http://support.Microsoft.com/kb/326246/en-GB
.....................................
OK, I see you have a resolution of your problem. Microsoft have a mechanism to deal with the broken hardware, and I hope that others in this thread will make a note of the URL I've provided... :-)
-
My Microsoft Wireless Mobile Mouse 4000 has stopped working!
My Microsoft Wireless Mobile Mouse 4000 was working the other day and now won't work. I tried batteries, turning power on and off, press and hold the bottom of the mouse USB and taking even the USB key. I have a Windows 7 computer, I don't know how relevant this is, but I thought I should put it here anyway. ANYONE HELP!
I had the same problem and this is what worked for me:
remove the USB transceiver
Open the DEVICE MANAGER
Right click on the MOUSE AND OTHER DEVICES of SCORE and choose SCAN for HARDWARE CHANGES
Click with the right button on USB BUS CONTROLLERS, and then select SCAN for HARDWARE CHANGES
Insert the USB transceiver
Your computer should detect the mouse and function properly
I have to repeat this process pretty much whenever I start my laptop, but it is only a few steps and not really a huge nusiance.
Good luck.
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I have a Wireless Mobile Mouse 4000 and it has a slow red light which means that the batteries are low. So I put in new batteries and it won't turn! BUT, if I put the old battery in, it lights up? What in the world is not going?
OK, I solved it. It turns out that someone decided they would take used batteries and swap them with new batteries, but put all the old back in the same box as the nine and mix them together... So I used just used batteries. I found 1 battery in good condition.
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