Wireless Mobile Mouse 3500 has stopped working

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• Microsoft Wireless Mobile Mouse 3500 has stopped working

  My wireless mouse has stopped working. The green light at the top is, but the blue light down below will not be displayed. I can push buttons and he will answer, but when I try to move my cursor I get nothing.

  Hello

  I tried new batteries?

  Looks like the mouse has problems.

  Wireless Mobile Mouse 3500 - has a 3 year warranty.
  http://www.Microsoft.com/hardware/mouseandkeyboard/ProductDetails.aspx?pid=019&active_tab=systemRequirements

  Microsoft Hardware warranties
  http://www.Microsoft.com/hardware/warranties.mspx

  These mice are delivered with 90 tech support of day of the 1st incident that was about to begin when
  contact Microsoft at the number below.

  Hardware support of MS and warranty claims
  Tech Support 1-800-936-5700 for MS Hardware.

  I hope this helps.

  Rob Brown - Microsoft MVP<- profile="" -="" windows="" expert="" -="" consumer="" :="" bicycle=""><- mark="" twain="" said="" it="">

• Mouseless in New York... Microsoft Wireless Mobile mouse 3500 has stopped working on the Surface RT

  This mouse was working well, but no more. The error indicates the device is 'unknown '. Tried to download the driver, but would not be executed (called store but nothing relevant). We have a couple of these mice, all had worked and now... nada. I wonder if the change occurred after the installation of an update of the RT software? Thank you.

  Turns Microsoft store looked my device and found that the usb port was not. They replaced my RT surface

• My Microsoft Wireless Mobile Mouse 4000 has stopped working!

  My Microsoft Wireless Mobile Mouse 4000 was working the other day and now won't work.  I tried batteries, turning power on and off, press and hold the bottom of the mouse USB and taking even the USB key.  I have a Windows 7 computer, I don't know how relevant this is, but I thought I should put it here anyway.  ANYONE HELP!

  I had the same problem and this is what worked for me:

  remove the USB transceiver

  Open the DEVICE MANAGER

  Right click on the MOUSE AND OTHER DEVICES of SCORE and choose SCAN for HARDWARE CHANGES

  Click with the right button on USB BUS CONTROLLERS, and then select SCAN for HARDWARE CHANGES

  Insert the USB transceiver

  Your computer should detect the mouse and function properly

  I have to repeat this process pretty much whenever I start my laptop, but it is only a few steps and not really a huge nusiance.

  Good luck.

• Wireless Mobile Mouse 3500 scrolling click works not

  Hello

  I bought a Wireless Mobile Mouse 3500 a couple of months.

  I installed it on my laptop according to the manual 'start here '.

  The mouse worked fairly well, and then I tried on some games. But the middle (under the scroll wheel) button did not work.

  I tried to check for a new driver, but without success. I also tried to find an option in the mouse configuration windows, but there is not.

  I would like to know if there is any real function by clicking in the scroll, such as ordinary mouse wheel, or my product have a problem manufacturing and in need of repair or substituition.

  I use Windows 7 Professional 64-bit and Windows Update is set to automatically search for updates.

  Thank you

  Hello

  Latest drivers available here. They have features that you use do not have.

  Latest drivers from this date are Intellipoint 8.x
  http://www.Microsoft.com/hardware/download/download.aspx?category=MK

  =================================================

  I do not think that the 3500 has a programmable wheel but I could be wrong.

  Wireless Mobile Mouse 3500 - has a 3 year warranty.
  http://www.Microsoft.com/Canada/hardware/mouseandkeyboard/ProductDetails.aspx?pid=126&active_tab=systemRequirements

  Microsoft Hardware warranties
  http://www.Microsoft.com/hardware/warranties.mspx

  These mice are delivered with 90 tech support of day of the 1st incident that was about to begin when
  contact Microsoft at the number below. If the mouse is defective, they would replace
  it.

  Rather than using my warranty I would check at OfficeDepot or other vendors who have
  view models to see if the feature you are concerned about is in fact included in
  the mouse.

  Visit the Microsoft Solution Center and antivirus security for resources and tools to keep your PC safe and healthy. If you have problems with the installation of the update itself, visit the Microsoft Update Support for resources and tools to keep your PC updated with the latest updates.

  I hope this helps.

  Rob Brown - MS MVP - Windows Desktop Experience: Bike - Mark Twain said it right.

• Microsoft Wireless Mobile Mouse 3500 works do not at all

  The company that I work for bought a bunch of Microsoft Wireless Mobile Mouse 3500 as a gift for our customers. We had the pad mouse printed with our website and company logo. Now that we test the mouse, we see that they work not (3 of 3 so far). The computer can find the mouse and says it's working properly, but we do not have the mouse to answer or do anything.

  Hello

  Latest drivers available here: (these can help if you are not already using them)

  Latest drivers from this date are Intellipoint 8.x
  http://www.Microsoft.com/hardware/download/download.aspx?category=MK

  =================================================

  Looks like the mouse has problems.

  Wireless Mobile Mouse 3500 - has a 3 year warranty.
  http://www.Microsoft.com/hardware/mouseandkeyboard/ProductDetails.aspx?pid=019&active_tab=systemRequirements

  Microsoft Hardware warranties
  http://www.Microsoft.com/hardware/warranties.mspx

  These mice are delivered with 90 tech support of day of the 1st incident that was about to begin when
  contact Microsoft at the number below.

  Hardware support of MS and warranty claims
  Tech Support 1-800-936-5700 for MS Hardware.

  I hope this helps and happy holidays!

  Rob Brown - Microsoft MVP<- profile="" -="" windows="" expert="" -="" consumer="" :="" bicycle=""><- mark="" twain="" said="" it="">

• Microsoft Wireless Mobile Mouse 3500 problems.

  I'm using Windows vista 32-bit on a Dell Studio 15 laptop.  I have a Microsoft Wireless Mobile Mouse 3500.  I plugged the nano-receiver into my USB port and installed the driver but the mouse does not work.  It does not work if I move my mouse or click on the buttons.  I have bluetooth activated on my laptop but there is no button on the mouse or nano receiver to synchronize with the laptop.  I searched and searched the Internet to try to find an answer, but I don't see anything.  Can anyone help please?

  A couple of things you can look at at\try:

  1. Since beginning--> search box type mouse, when the application Microsoft Mouse appears select.
  2. Select the Dell Touchpad tab, then click on the picture to open the properties of the Touchpad.
  3. In the properties of the Touchpad, choose Device Select.
  4. Check the box that says "Disable touchpad/ponting stick when external USB mouse is present".
  5. Press OK.

  From my experience with Dell laptops, I have also found that sometimes an external USB mouse fails to be recognized because of some quirks with power and USB. Let the wired mouse, then turn off the laptop and unplug the battery for about two minutes. Turn on the machine again and see if the 'magical' mouse appears.

• My Wireless Mobile Mouse 3500 driver does not allow me to control the scrolling of the wheel

  My Wireless Mobile Mouse 3500 driver does not allow me to control the scrolling of the wheel. When I scroll it will only pages and no option available for the adjuments to go through all the 3 lines or more. I thought that I had downloaded the wrong driver but the mouse did not bring a CD or another. Returned to download the specific driver and still can't get in there.

  Hello

  1 have you made changes to your computer recently?

  If the mouse works well, if a setting should be changed the mouse in the intellipoint software, you can contact the manufacturer of the device for more assistance.

  http://www.Microsoft.com/hardware/en-us/support

  For more information you can check the link below.

  Troubleshoot the incidents of the response to the mouse or wireless keyboard

  http://support.Microsoft.com/kb/838398

  Concerning

• Microsoft Wireless Mobile Mouse 3500 scroll wheel problem

  I have a Microsoft Wireless Mobile Mouse 3500 and am used to clicking the scroll wheel to open a new browser window.  This does not work with this mouse.  Is this a problem or is at - there an update I can find which will allow this work?

  Hello

  Contact the Microsoft Hardware support for assistance.

  http://www.Microsoft.com/hardware/en-us/support

  Hope this information helps.

• Mobile Genie.exe has stopped working.

  Mobile Genie.exe has stopped working. A problem caused the blocking of the program works correctly. Windows will close the program and notify you if a solution is available. Windows 7, 32 bit OS

  Discussions were merged.

  Deleted duplicate.

  chk these links

  http://support.t-mobile.com/thread/15106?start=15&TSTART=0

  My Genius button has stopped working

  https://support.t-mobile.com/thread/15106?start=0&TSTART=0

• Microsoft Wireless Mobile Mouse 3500 - scroll wheel

  I have a Microsoft Wireless Mobile Mouse 3500 and my jump pages scroll button when scrolling through documents, sheets of calculation and when I use it to zoom it zooms in way too close or too far away. Anyway to set the power of 'scroll '?

  If you have IntelliPoint installed, go to control panel > mouse, and then click the tab scrolling. If you have enabled accelerated scrolling (second box down), then click on the Advanced button and adjust the speed it to Slow. The necessary adjustment after trying it.

  SC Tom

• The Microsoft 3500 wireless mobile mouse settings do not work.

  Original title: the mouse settings do not work.

  I had a mouse Microsoft Optical Wheel for several years and several computers.  I got the wheel button double-click on the value.  The mouse does not so I had to buy a replacement.  I found a Microsoft 3500 wireless mobile mouse, I couldn't find a wired mouse anywhere.  I downloaded the center of control of the mouse and adjust wheel double-click button.  It is not double-click.  The setting is in the program, the rest of the mouse buttons work ok, but he won't just double-click even if the program says it is how it is defined.  Windows 7 Edition home premium, door of entry DX4860.

  I guess Microsoft has known there was a problem after all, the last batch of automatic updates seems to have fixed.

• Wireless Mobile Mouse 6000 has no light, so unfit to work.

  Hi, I recently bought a Wireless Mobile Mouse 6000. After that I installed the driver, inserted a new battery, the slight mouse still does not turn on and if it doesn't work. He said however, "the driver has been installed and working properly.

  Solutions to solve this problem is highly appreciated. Thank you!

  Hello

  You can view these methods:

  Method 1:
  Please refer to the provided Microsoft articles below and check if the steps help you solve the problem.

  http://support.Microsoft.com/kb/321122

  http://support.Microsoft.com/kb/838398

  
  Method 2:
  If the problem persists then relate to the link to get help on the question - below

  http://support.Microsoft.com/select/default.aspx?ln=en-us&target=assistance&x=14&y=15&C1=502&

• A pop up window telling me:-mobile device service has stopped working and was closed

  original title: mobiledeviceservice has stopped working and was closed

  A pop up window telling me: -.

  Microsoft Windows

  MobileDeviceService has stopped working and was closed

  A problem with the application to stop functioning properly. Windows will notify you if a solution is available.

  The only opposition is to close. After closing, it ceases to appear after a few seconds. So, how to solve this problem?

  Hi Nati,

  1. when exactly you receive this error message?

  2. What is the full error message you get?

  3. you remember changes to the computer before the show?

  You can try to perform a clean boot and check.

  A clean boot to check if startup item or services to third-party application is causing this issue.

  You can read the following article to put the computer in a clean boot:

  How to troubleshoot a problem by performing a clean boot in Windows Vista or in Windows 7

  After the troubleshooting steps, please refer to clean the boot link to put the computer to normal startup mode.

• Microsoft Comfort Mouse Sculpt has stopped working suddenly.

  Hello, my mouse Comfort sculpt stopped working all of a sudden. I wrote my notes in Notepad and after some time when I tried to start the mouse it does not work. Tried to replace the batteries, but of no use. Updating drivers did not help. Sculpt keyboard works very well. I tried on two machines and having the same problem. The blue laser light under the mouse is dead. However, when I turn on the mouse (power on) the blue light flashes for a second. Not sure if it is a hardware problem. I bought this mouse in January 2014 and worked great until today! Help, please.

  Hi Jordan,.

  From the description of the problem, it seems that it's a hardware problem. I would say contact Microsoft hardware support to improve assistance about the issue you are facing with Microsoft Comfort Mouse Sculpt.

  
  

  How to contact Microsoft if you have questions about your hardware device.

  http://www.Microsoft.com/hardware/en-us/support/contact-us

  For more information on how to replace or upgrade to Microsoft, hardware software and manual, click on the number below to view the article in the Microsoft Knowledge Base:

  326246 how to replace Microsoft software or hardware, order service packs and upgrades and replace product manuals

  The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

  Hope this information helps. If you need help with Windows, let us know and will be happy to help you.