Wireless photosmart C309a

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• HP photosmart c309a error message States to remove the usb device because it is not compatible

  no previous problems with printing far... error message States to remove the usb device because it is not compatible with the hp photosmart wireless photosmart c309a c309a printer.the only thing plugged into the printer is power cord... no usb device is or was plugged so I do not understand this error message. I unplugged everything and reset the printer but the printer status is offline with the same error message.

  Jorup, try to run this utility and it must diagnose the State of the printer:

  http://goo.GL/u3jDE

  Also, when you unplug the printer, remove the power cord to the back of the unit and the wall for thirty seconds, then reconnect it.

  I would like to know how it goes!

• There is a possible fix for a wireless not working on a HP Photosmart C309a radio?

  My photosmart C309a is now unable to detect my wireless network.

  The wireless network Test report indicates that the wireless radio is not working.

  When I run the Wireless Setup Wizard, it just continues when sailing with the bar multicolor without detecting anything.

  I heard that it is not compatible with the new Netgear routers. But it worked for a while until I have reset the settings

  factory default when I encountered some problems with my connection.

  Thanks for any info in advance.

  Art

  HI raddoc888,

  If your printer is being warranrty and turns to present a radio wireless defective or damaged then the printer can be replaced. Call our technical support at the 1-800-474-6838, so we can help you with the problem of the printer and check your warranty on the printer.

  Work around for printers of security:

  You can connect the printer to your router via an Ethernet cable and then use the router to connect wirelessly to the printer.

  Out support options warranty

• HP Photosmart C309A wrong size paper to print wireless from Mac OS 10.7.5

  We connected our HP Photosmart C309A AllinOne printer on a wireless network to our Mac computer running Mac OS 10.7.5. Almost whenever we try to print from any propgram he respnds with the following error message:

  Paper size error: paper selected in the printer driver does not match the paper size in the printer input tray.

  I have reset the size of the paper to the printer to letter 8.5 x 11, updated all the software of the computer and checked all the preferences.

  What should I do next?  The printer worked fine with 10.6.

  Thanks for your suggestions.  We are VERY frustrated.

  Hi amwsin,

  I suggest to reset the printing of your Mac system. Then readd the printer printing & scanning and test again to print.

  This documents contains steps to reset the printing system: Macintosh: reset the system of printing from Mac OS X

  It will be useful.

   

• Photosmart C309a: Want to be able to scan w / Photosmart C309a on wireless network

  I want to add the solution Center HP to be able to scan documents to my wireless laptop.  I've loaded and installed the last HP software for the printer HP Photosmart C309a on my new computer laptop of Toshiba.  I was able to print from Word and Adobe Reader, etc., wireless, but I can't access the printer through the HP Solution Center to scan documents. I am told that installation of the device is not complete.  Then...

  ... When I try via "add a device Photosmart...". "the software detects the printer, but every time I try using (connected with cable) ethernet or wireless, after the network diagnostics, it will fail.  I did at least a dozen times.

  Another laptop with the same software is close is connected via the wireless and works perfectly.  I'm working on that won't work.

  I would try to uninstall, reboot, then reinstall the printer software.  There should be an uninstall icon in the folder/printer HP in the group '' programs. ''

  If you have other software installed HP printer that you don't use I would uninstall that as well.

• Wireless installation need help with Photosmart c309a Mac OS x 10.6.8

  I lost my hard drive and am now reinstalling my drivers etc. for the HP Photosmart c309a Mac OS x 10.6.8. It will print if I connect via the USB port, but my office is across the room from the printer. At the same time, I was able to print and scan wireless. The last time I had to reinstall I lost the ability to scan wireless, so I think I originally had it network via airport, but used Bluetooth when I reinstalled.

  Now, I can print when connected by USB, but I can't make a wireless setup works. When I try to print it says I am offline, and when I try to connect it says I am connected via the URL: usb://HP/Photosmart%20C309a%20series?serial= [my serial number here shows].

  I am connected to Internet via WiFi to the installation service. I can also connect through our Verizon MiFi. I would like the ability to scan and print, but if I am limited to Bluetooth and print only, I would appreciate help with this setup as wireless printing is the most important.

  Oh, the manual shows how to configure a Windows wireless system in both directions, but I do not use Windows. Thank you for all you can offer instructions.

  AHG,

  This guide should guide you through the installation process and get you up and running wireless. Let us know if this helps: http://goo.gl/c2IXf

  Good luck!

• My HP Photosmart C309a printer can't find the router wireless 3 feet above him.

  My HP Photosmart C309a printer can't find the router wireless 3 feet above him.  I ran the diagnostics and got the message "the wireless radio does not work.  This device is the wireless radio?  In the router? In the printer?  I have reset the router is #6 with the printer, but I am still unable to connect my Macbook to the printer wirelessly.  My desktop Mac is connected to the printer with a cable and print well.  Is my router messed or my printer?

  Wireless radio of your printer (that it uses to communicate with the router radio) died.  Here's how to contact HP technical support: www.hp.com/go/totalcare

• HP Photosmart c309a network wireless radio does not. printer no longer sees (network)

  My Photosmart c309a printer is not ALL networks.

  -using the windows Vista

  -four portable wireless maintain excellent connections to the home network

  -a the recent failure of electricity, but all computers domestic mobile re-login to the network;

  -a ran HP wireless network Test Report which shows wireless "On", but "The FAILURE" of wireless work;

  -diagnostic report also shows wireless radio does not. and I have to contact HP support.

  So far, I took the following measures:

  -stop the entire network (Linksys router)

  -unplugged and replugged the printer and router

  -set factory default printer

  -all I can think (but go ballistic)

  I have a similar problem, except that my 309 a link but if it is idle for a few moments he log out and have to stop and reconnected or reset using the configuration menu.  Contact with HP said that HP is aware of the problem but that he has no intention to post a fix and the problem is inherent in most of their printers...  Techrep indicated that the best solution to get a new printer.  I recently bought a Canon all-in-one and it works as advertised.  I always use my HP in a wireless mode, but you need to restart after each impression if more that a few short minutes between printing.  Sorry I'm no help, but just passing on what HP says about this printer.

• Photosmart c309a and ie9 does not

  I watched a lot of forums on this topic and can't see an acceptable answers. I have a new HP 520z all-in-one and a Photosmart Premium Fax c309a printer works wirelessly.  Computer came with Windows 7 and IE9.  The printer will not print anything on the web, including e-mail, even when I try to print screen.  My wife is running Windows7 and IE 8 and has no problem.  I run HP Diagnostics and it conflict pilot sez.  I install the new printer and Windows sez can not install I get around.  I see that I'm not the only person having this problem.  Many sites also reveal this conflict.  Help?

  I contacted HP support by phone and they have said that there is a problem with IE9 and the Photosmart c309a no internet print and e-mail printing.  There may be others, but that was not mentioned.  So at the present time, that the solution is remove ie9 and replace with ie8.  Now my printer works perfectly.  They talked me through it.

• Is my HP Photosmart C309a series ePrint allow?

  I set up my printer for wireless connection. I couldn't add it to eprint. Is my HP Photosmart C309a series ePrint allow?

  Thank you

  Hello

  Your HP C309a printer does not support eprint. Most HP printers that supports the eprint feature has a letter from e. For example:

  * HP Photosmart Premium Fax e-All-in-One Printer - C410a

  * HP Photosmart Premium e-All-in-One Printer - C310a

  The updated model of your C309a (HP Photosmart Premium Fax all-in-One Printer) that supports eprint is the HP Photosmart Premium Fax e-all-in-one printer - C410a!

  click here and click here to compare the specs between c309a and C410a.

• Photosmart C309a don't scan

  My C309a don't scan:

  -When I press the button on the printer, it is said there is a problem of scan and told me to "try to start the scan of the computer, refer to the documentation for more details"

  -When I open the HP solution on the Office Center, it says it cannot run because "your device isn't complete... Please connect the USB cable or re-run the form progam setup from the installation to a network installation CD... If it does not complete the installation or you do not have the CD to access the HP help files by clicking on the start menu.

  -J' uninstalled and reinstalled the software from the CD - it did not work

  -J' downloaded the new drivers from here:

  http://h20000.www2.HP.com/bizsupport/TechSupport/SoftwareIndex.jsp?lang=en&cc=us&prodNameId=3737193&...

  -J' tried and then install the device. I clicked the USB cable option, rather than wireless or ethernet options, and when I clicked 'Next' he told me to check the cable USB is plugged in and the unit was powered. he wouldn't let me go forward even if I put the computer turned off and removed the USB cable before trying again and reconnect them

  -l' printer prints perfectly fine USB cable... it's not just scan!

  -I had not moved the USB cable to a different USB port... still no joy

  I'm out of ideas

  In response to my own Announces 1/2 day later.

  HP Photosmart C309a will not computer scan.  The HP Solution Center does NOT open.  Can print but cannot open the HP Solution Center and command the C309a to scan a document.  Using Windows 7.  Tried to download new driver and also used the original installation disc without success in the restoration of the HP Solution Center that is used to control the printer to perform analyses.

   

  Click the Start button on windows at the bottom left

  Click "all programs."

  Clicked on "HP".

  Under "HP" clicked "Photosmart C309a Series"

  Click 'add a device '.

  A program was launched which has detected my existing C309a and when he was finished the HP Solution Center has been restored to its previous working state.  I did this using the wireless connection.  I always have not plugged the laptop in the wired connection on my desktop that I don't want to get out of this comfortable chair and address this issue more. He now works in wireless mode, and that's good enough for now!

• HP Photosmart c309a: HP Photosmart c309a will not re - install

  I had printing problems with my HP Photosmart c309a. The print queue says printer is offline. I did a few things that have worked before, unplugged the printer and plugged, computer, etc.. So I decided to uninstall the printer and reinstall it. It worked in the past. I can't get the printer to re - install. I download and installed the drivers, still would not re - install. I used the CD that came with the printer to try to re - install, but it is said that the Windows operating system is not compatible with this printer. I have Windows 7 (64-bit) and use this computer with this OS and this printer for four years without problem. Any suggestions? The system would update yesterday. The OS is Windows 7 Service Pack 1, 64-bit.

  Hi @Ginny545,

  Please become a member of the HP's Support Forums. I understand that you have a problem with reinstalling the printer. I would like to help you to solve this problem today.

  If Setup USB, please disconnect the USB cable from the computer.

  If wireless make sure the WiFi light on the right side is on and solid.

  Here is a link to download HP printer install wizard for Windows. It will check your system and find the best software to install.

  HP print and Scan Doctor was designed by HP to offer users the troubleshooting and problems of the functionality needed to solve many common problems encountered with HP print and scan the products related to Windows computers.  Including issues of the printer offline.  Please try this before you uninstall the software.

  Please keep me informed of the progress of things.

  If you need help, let me know and I will gladly make all that I can to help you.

  Please let me know if that solves the problem by marking this post as "accept as a Solution.
  To simply say thank you, click the Thumbs up below!

  Thank you.

• Photosmart c309a all in one

  My Photosmart C309a worked very well today, all of a sudden, it prints no and said the wireless radio does not work there at - it something I can do to fix this?

  The lights will market does not mean that the wireless radio is good. It might not work, but always turn. The last thing you can try is a partial reset. If this does not work, you will need to replace the printer.

  To make a partial reset:
  1. make sure that the printer is turned on.
  2. pull on the power cord from the printer.
  3. pull out the power cord from the wall.
  4. wait for 30 seconds.
  5. plug the power cord into the wall, but do not connect the printer.
  6. press 3 and # buttons.
  7. while now buttons, plug in the printer.
  8. when the lights come on, release the buttons.

• Photosmart c309a scan option disappeared

  Scanner and printer of HP Photosmart c309a

  My wife and I are both using iMacs. It is Mountain Lion running, I'm running the Mavericks.

  I checked the updates and we run all the current software.

  We have both access the printer using bluetooth.

  A week ago, we both noticed that the SCAN option disappeared from the Photosmart c309a system pref window.

  I tried to delete the printer, rebooting and then reinstall the printer, the problem remains.

  Attempt to analysis the computer to the printer display panel results in a message on the printer saying "start the Scanner from the computer" as it has always done.

  Print still works fine, so I don't think it's a problem of bluetooth.

  Can't find the answers in the support forum.

  Someone at - it ideas

  Hi Hellsfish,

  This would mean that there is a hardware failure in the machine, but only with the wireless radio. As you know, the printer works still but not wireless. You can certainly still connect via Ethernet or USB for printing and scanning capabilities well.

• scanner hp photosmart c309a found by mac

  I recently updated my mac to the OSC 10.9.3 maverick and now my mac can not find scanner hp photosmart c309a. the printer is connected to my network router and the mac is wireless. When upgraded to maverck I had to reinstall the printer and now it shows like bluetooth and not Hello then maybe that's why he can't find the scanner. How to fix my mac to find the scanner, I could not find it by either preview or capture images

  Thanks gemini02, you have solved my problem.  my mac can now read the scanner I could reinstall the printer as Hello. I think that the key was to restore the default settings of the printer and restart the router and I have been using an Ethernet, the printing configuration and be able to ping the printer now, I could see it. I also cut the blue tooth of the ip address. Then I was able to reset the imac printer and add new Hello.