Photosmart c309a scan option disappeared

Similar Questions

• Photosmart C309a - scanning went OSX10.6

  I'm under OSX10.6.1 with an AiO C309a Photosmart. Scan worked very well with the preview and print/fax area were printing and scanning options.

  I tried to install the updated for my so - 4380 series printer drivers print add queue said that the pilots were available from Apple but software update download telling them to come back later. Looking at the HP site I downloaded the latest OSX10.6 drivers for the printer and then install.

  However, in doing so, something has gone wrong with the C309a. OSX10.6 seems more tot recognize the scanner and it will not work with preview or recognize thanks to the Image Capture. I found a new application - scanning HP but that works (what is a new application in a pilot later?) - I prefer to use a snippet.

  How can I go back to what the scanner recognized in preview and Capture of Image? I tried to remove the C309a queue, restart, etc., but OSX10/6 still refuses to acknowledge that the scanner has even thought that it works very well through scanning HP (which I prefer not to have to use).

  Thank you very much

  Have you downloaded the software C309a here?

  Try this.  So who disobeys, uninstall all of the software (Applications, Hewlett-Packard) HP and no more:

  -install the update from Apple here printer driver

  -Installing the HP software.

  I recommend keep it simple and install only the first in the list, if you can get away with it.

• Scan option disappeared: C7280 Mac OS 10.7 Lion

  I replaced my router (old: Cisco, new: Airport Extreme) and had to change the C7280 being on the net without wire itself to be plugged into the Airport Extreme router via USB.

  I had a lot of trouble to add the queue for the C7280 to my printing & scanning options: HP does not offer driver downloads for it and Apple said there was no software available for this. I finally got the added thing and print works very well.

  It is, however, now no option available for the C7280 scan. Not at all, not in the preview, and not in the print queue. Nowhere else.

  I have to be able to scan directly from my computer. How to bring back this feature? How can I make sure add and configure this all-in-one in these circumstances?

  Thanks in advance!

  Hello

  Of Airport Extreme USB port provides print sharing only, it does not have any capabilities scan:

  http://www.Apple.com/airportextreme/features/printing.html

  In order to obtain full functionality, make sure you connect the USB device directly to the Mac or using an Ethernet or Airport Extreme wireless.

  Then, go into System Preferences > print & scanning.

  Delete the existing queue and click on the Plus sign to add the printer, it appears as the USB or Hello for the network connection.

  Make sure to install HP was last updated by clicking the Apple icon, then software updated.

  Please let me know of any questions,

  Shlomi

• Scanning options disappeared with Windows Installer 8.1

  Recently bought a new laptop with Windows 8.1.  Finally managed to get my PhotosmartPlus B209 connected so it'll print and scan.  On my old laptop, when I scanned it pictures, there was a lot of options to choose from before that I did the actual analysis: several images, resize, rotate, resolution, color correction, to name a few.  Now, on the only option I have is the resolution and can only scan a whole page - not many images.  What Miss me?  What should I do to get all my previous options available?  Added note, I had to change my PhotoImpact 12 PhotoShop elements like my photo editor.

  Found my own answer.  HP tools for scanning only works on the TWAIN compatible devices.  Photoshop has a plugin option that does not install automatically.  Once I found and copied into the correct plug-ins folder, everything works again.

• HP Photosmart D110 scan option

  The printer will print, but it does not scan.  Unplugging the cord from the wall outlet; and printer reconnected; restarted computer and continue to receive this message when I try to open the scanner, "unable to log on to the device" any suggestions to solve this problem are appreciated.

  Hi @Anapp,

  Welcome to the HP Forums!

  I see that you are not able to scan with your HP Photosmart D110 printer. I'm happy to help you in your analysis!

  To verify that the hardware of the printer works, you can make a copy?

  Also, just a question for you: what operating system do you use? Windows or Mac? What version? If you do not know the operating system you are using, please visit this site. Whatsmyos.

  In the meantime, please consult this guide to scanning, a "an error occurred communicating with the scanning device ' or a"He has no connection to the computer"message when scanning for HP printers."

  Hope this guide helps and hope to hear from you soon!

• Scan Option disappeared HP Officejet 6700 (network)

  Until a few days before, the detection option was available for me to choose. However, he went. No idea how I can get it back or why it disappeared in the first place?

  Thanks in advance!

  1. first of all uninstall the software

  • Click on start button, then go to programs > HP > Officejet 6700 , then click on Uninstall.

   

  2. then go to Control Panel > programs and features

  • Officejet 6700 -click and then click on Uninstall option
  • 

  3. then download the software on the HP web:

  •  HP Officejet 6700 - drivers and full software features - Windows 7 64 bit

  4 and install with the downloaded software.

  Hope these steps help you,

  * Click the stars KUDOS to say thanks

  * Click the accepted Solution if the answer to the question.

• 5514 scan options display is no longer open in the menu of computer device.

  Recently computer shut down hard. Necessary for the use of recovery to get the computer running. When restoring printer worked fine, but the menu scan showed is no longer on the menu of the printer on the computer. Scan menu does show on printer, but it is very limited (for example, you cannot label a file, etc..) It's like scan option disappeared completely on the side of the computer to the printer. Uninstalled the printer and reinstalled him as using the CD for the printer. No change. Computer is HP Pavilion 5710 with Windows 7. The printer is 5514. Printer installation CD is 5510. No error message about the scanner. Wireless printing network. No USB.

  It would seem that something happened during recovery, but since impossible to access the scan function at all on the computer side, understand what is impossible.

  Seems to work, but it took much fussing around until he does. Thank you!

• Photosmart C309a don't scan

  My C309a don't scan:

  -When I press the button on the printer, it is said there is a problem of scan and told me to "try to start the scan of the computer, refer to the documentation for more details"

  -When I open the HP solution on the Office Center, it says it cannot run because "your device isn't complete... Please connect the USB cable or re-run the form progam setup from the installation to a network installation CD... If it does not complete the installation or you do not have the CD to access the HP help files by clicking on the start menu.

  -J' uninstalled and reinstalled the software from the CD - it did not work

  -J' downloaded the new drivers from here:

  http://h20000.www2.HP.com/bizsupport/TechSupport/SoftwareIndex.jsp?lang=en&cc=us&prodNameId=3737193&...

  -J' tried and then install the device. I clicked the USB cable option, rather than wireless or ethernet options, and when I clicked 'Next' he told me to check the cable USB is plugged in and the unit was powered. he wouldn't let me go forward even if I put the computer turned off and removed the USB cable before trying again and reconnect them

  -l' printer prints perfectly fine USB cable... it's not just scan!

  -I had not moved the USB cable to a different USB port... still no joy

  I'm out of ideas

  In response to my own Announces 1/2 day later.

  HP Photosmart C309a will not computer scan.  The HP Solution Center does NOT open.  Can print but cannot open the HP Solution Center and command the C309a to scan a document.  Using Windows 7.  Tried to download new driver and also used the original installation disc without success in the restoration of the HP Solution Center that is used to control the printer to perform analyses.

   

  Click the Start button on windows at the bottom left

  Click "all programs."

  Clicked on "HP".

  Under "HP" clicked "Photosmart C309a Series"

  Click 'add a device '.

  A program was launched which has detected my existing C309a and when he was finished the HP Solution Center has been restored to its previous working state.  I did this using the wireless connection.  I always have not plugged the laptop in the wired connection on my desktop that I don't want to get out of this comfortable chair and address this issue more. He now works in wireless mode, and that's good enough for now!

• NO MESSAGE ERROR SCAN OPTIONS FOR HP PHOTOSMART 3310 ALL IN ONE

  I have Windows XP and uninstalled and reinstalled the new software for the all-in-one HP Photosmart 3310, but evrytime I click scan, the scan menu comes up with 3 options, but being the 1. Select the computer the only clickable option. When I click on select a computer, it gives me the error message "no Scan option. Refer to device documentation to troubleshoot. "I had this problem before with my J3680 but solved the problem by reinstalling the software.

  Please advice.

  Thank you!

  Hello divegirlusa,

  I recommend that you try to run our utility Scan for diagnosis. The utility runs a number of tests, but especially, it performs a test designed to help with no option of scan of façade. The utility is on your product on HP.com support page, or you can simply follow this link.

• Photosmart C309a: Want to be able to scan w / Photosmart C309a on wireless network

  I want to add the solution Center HP to be able to scan documents to my wireless laptop.  I've loaded and installed the last HP software for the printer HP Photosmart C309a on my new computer laptop of Toshiba.  I was able to print from Word and Adobe Reader, etc., wireless, but I can't access the printer through the HP Solution Center to scan documents. I am told that installation of the device is not complete.  Then...

  ... When I try via "add a device Photosmart...". "the software detects the printer, but every time I try using (connected with cable) ethernet or wireless, after the network diagnostics, it will fail.  I did at least a dozen times.

  Another laptop with the same software is close is connected via the wireless and works perfectly.  I'm working on that won't work.

  I would try to uninstall, reboot, then reinstall the printer software.  There should be an uninstall icon in the folder/printer HP in the group '' programs. ''

  If you have other software installed HP printer that you don't use I would uninstall that as well.

• Series HP Photosmart Prem C310: Scan option not available in the scanners on Mac and Printers dialog box

  I had a problem with my connection Wireless to my printer. I deleted my printer to my preferences system (Printers & Scanners dialog box) by mistake. I was able to add the printer to my Printers & Scanners using the IP address of the printer dialog. The work of connection to printer and I am able to print. However, I lost the option of detection (the Open Scan option does not appear in the Printers & Scanners dialog box). I installed a driver from Apple and I also installed a driver of HP. The driver available for my printer model appears to be a patch only.

  Here is a screenshot of my Printers & Scanners dialog. Before I deleted my printer, she had a scanning tab.

  

  I tried to find a full version of the HP software for the printer but fails.

  Hello

  By consulting the user guide once more tried to locate all the other parameters that may apply, I could personally find not 1 but of course there might be there... as any router have different options and many...

  Have you checked with your ISP that you have the latest firmware for your router? any update of the firmware can help a lot with this kind of questions.

  It is the only router, right? It has no additional effect as a range extender. etc?

  You get power from the strong wifi signal for your printer and computer?

  Please let me know the results with the USB for the moment, the software is there as we have strengthened it even installed earlier...

  Please keep me with any change, I'll try to think of other measures to try while waiting...

  See you soon,.

  Shlomi

• HP Photosmart C309a: Hp Photosmart C309a print issues

  I bought a new Black XL cartridge and installed, but after printing for a day, it will not print black ink. The level indicates that the cartridge is half full with ink.  I aligned the print heads and cleaned the print heads. I used the Print and Scan doctor on the computer, but is to show that everything is fine. I'm running out of options to solve the problem.

  I found this solution for 309 a does not print black.

  http://h30434.www3.HP.com/T5/other-printing-questions/HP-Photosmart-C309a-black-ink-won-t-print/m-p/1026445#M50490

  I hope this helps with your question.

• There is a possible fix for a wireless not working on a HP Photosmart C309a radio?

  My photosmart C309a is now unable to detect my wireless network.

  The wireless network Test report indicates that the wireless radio is not working.

  When I run the Wireless Setup Wizard, it just continues when sailing with the bar multicolor without detecting anything.

  I heard that it is not compatible with the new Netgear routers. But it worked for a while until I have reset the settings

  factory default when I encountered some problems with my connection.

  Thanks for any info in advance.

  Art

  HI raddoc888,

  If your printer is being warranrty and turns to present a radio wireless defective or damaged then the printer can be replaced. Call our technical support at the 1-800-474-6838, so we can help you with the problem of the printer and check your warranty on the printer.

  Work around for printers of security:

  You can connect the printer to your router via an Ethernet cable and then use the router to connect wirelessly to the printer.

  Out support options warranty

• Scanning from HPC5150 for HP G60, "no scan option" HPSDU "No. Scanners installed" Win 7

  Scanning from HP Photosmart C5150 all-in-One

  When you use the Scan Menu button, choose "Scan to Computer": Message 'no. Scan Options '.

  When parsing Windows Fax and Scan, 'no Scanners were detected.

  After running HPSDU, 'no Scanners not installed. "

  HP G60 laptop, Windows 7.0

  Hope that you install the full software from hp. Otherwise, download and install the latest version of the software from here

  http://h10025.www1.HP.com/ewfrf/wc/softwareDownloadIndex?softwareitem=MP-76232-1&cc=us&DLC=en&LC=en&OS=4062&product=1153477&sw_lang=

  If you already have the full software then follow this link to fix the problem

  http://support.HP.com/us-en/document/c02450835

• HP Photosmart c309a: HP Photosmart c309a will not re - install

  I had printing problems with my HP Photosmart c309a. The print queue says printer is offline. I did a few things that have worked before, unplugged the printer and plugged, computer, etc.. So I decided to uninstall the printer and reinstall it. It worked in the past. I can't get the printer to re - install. I download and installed the drivers, still would not re - install. I used the CD that came with the printer to try to re - install, but it is said that the Windows operating system is not compatible with this printer. I have Windows 7 (64-bit) and use this computer with this OS and this printer for four years without problem. Any suggestions? The system would update yesterday. The OS is Windows 7 Service Pack 1, 64-bit.

  Hi @Ginny545,

  Please become a member of the HP's Support Forums. I understand that you have a problem with reinstalling the printer. I would like to help you to solve this problem today.

  If Setup USB, please disconnect the USB cable from the computer.

  If wireless make sure the WiFi light on the right side is on and solid.

  Here is a link to download HP printer install wizard for Windows. It will check your system and find the best software to install.

  HP print and Scan Doctor was designed by HP to offer users the troubleshooting and problems of the functionality needed to solve many common problems encountered with HP print and scan the products related to Windows computers.  Including issues of the printer offline.  Please try this before you uninstall the software.

  Please keep me informed of the progress of things.

  If you need help, let me know and I will gladly make all that I can to help you.

  Please let me know if that solves the problem by marking this post as "accept as a Solution.
  To simply say thank you, click the Thumbs up below!

  Thank you.