Without sound helmet but can hear microphone

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  Hello

  I would suggest trying the following steps and check if it helps.

  Method 1:

  Try to run the store and check out them below if itf can help:

  http://Windows.Microsoft.com/en-us/Windows7/open-the-recording-audio-Troubleshooter

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  Try these steps and check:

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  d. under the controller information, check if the correct sound card is selected.

  e. click on the advance tab, under exclusive mode uncheck both boxes.

  f. click on apply, then ok.

  Check if it helps.

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  Try to update the latest drivers for the sound card and then check that if it helps, here is the link:

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  Hi lkahwai96,

  Were you able to play properly mp4 files in Windows Media Player earlier?

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  Logic Audio prefs also affect your Scarlet?

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  Hello

  1 have had any changes made on the computer before the show?

  2. what happens when you try to set as default device?

  3. do you get an error message? If Yes, what is the full and exact error message?

  Method 1:

  I suggest you to make sure that the helmet is well plugged into the headphone jack.

  I also suggest you to test the issue with a different headset.

  Method 2:

  See the article and try to run the Troubleshooter:

  No sound in Windows

  http://Windows.Microsoft.com/en-us/Windows/help/no-sound-in-Windows

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  Hello

  (a) don't you make changes to the computer until the problem occurred?

  I suggest you try the steps below and check if it helps

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  http://Windows.Microsoft.com/en-us/Windows7/open-the-playing-audio-Troubleshooter

  Also I suggest you to set the speakers as default

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  http://Windows.Microsoft.com/en-us/Windows7/tips-for-fixing-common-sound-problems

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  Hope this information helps. Response with status so that we can help you.