wrong display resolution ENVY of HP TouchSmart m6-k125dx Sleekbook

I just got a refurbished TouchSmart HP ENVY m6-k125dx Sleekbook. I can't put a 1366 x 768 resolution, but according to specifications, the native resolution is 1920 x 1080. I updated the graphic driver Intel HD and BIOS, but that did not help. Don't have HP possibly reinstall display incorrectly as part of the renovation?

Hello:

Yes, it is very possible events.

There are 3 display panels that can be used in the m6 series according to the maintenance manual, one of them having the resolution of 1366 x 768 is the production of your laptop.

See Chapter 1, page 1.

http://h10032.www1.HP.com/CTG/manual/c03935332.PDF

I suggest you contact the vendor that you bought the laptop from, or HP (if you got it directly from HP) and see what repair can be made.

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