XP fails to start; Returns the message "NTLDR is missing".

Similar Questions

• I install windows xp on a new hardrive unformattedd. the installation proceeds without difficulty until I got the message NTLDR is missing.

  I install Windows XP on a new hardrive unformatted. The installation proceeds without difficulty until I got the message NTLDR is missing and the installation would not be continued. How to install file or fix the problem?

  Hello

  Is the hard drive has any operating system installed?

  You can visit this link and check:

  'NTLDR is missing' error message when you install or upgrade Windows XP over Windows 95, Windows 98, or Windows Millennium Edition

  http://support.Microsoft.com/kb/314057

  It will be useful.

• LoadRunner: LoadRunner fails to start with the message "there are no valid license.

  Hi HP supports,

  Since last night, I have a problem with running HP LoadRunner version 12.50 product controller.

  During loading, LoadRunner opens a dialog box where the following message appears: "there is no valid license. Renewal of license, contact HP Software customer service".

  I tried to fix LoadRunner installation by running the option fix in the installer and also execution of command below (I) has not helped found on another thread:

  regsvr32 "C:\Program Files (x86)\HP\LoadRunner\bin\LRWrapper.dll.

  It's very strange that the community license of 50vusers is active and we have also allowed VUD Global which expires on 19 Nov 2016th (see image). Starting today, this global license VUD is shown as being invalid (!) (attached image).

  Could you please tell me why the license now displays as invalid and how to restart the controller?

  Thank you
  Marko Stankovic

  

  It is the bad company for servers, storage, software, and network. Please use the Hewlett Packard Enterprise Community:
  http://community.HPE.com/T5/LoadRunner-practitioners-Forum/BD-p/SWS-LoadRunner_SF

• The message NTLDR LACK but do not have a Windows XP boot disk.

  I use Windows XP. I got the message "NTLDR is missing. Press Ctrl + Alt + Del to restart"the problem is that I don't have a boot disk, since the software was already installed when I bought 5 years ago. What can I do? Download the bootable disc from somewhere?

  Hello Garval,

  Take a look at the following thread where they used BCUPDATE2 to fix this:

  http://answers.Microsoft.com/en-us/Windows/Forum/windows_xp-system/NTLDR-is-missing/3408a4dc-6c7b-49a5-8461-0230c9828c78

  Also:

  http://answers.Microsoft.com/en-us/Windows/Forum/windows_xp-system/NTLDR-is-missingwindows-XP/6c5b1d3d-e97a-4490-a72e-7a1f82bc019a

  Let us know if you have any questions.

  Best regards

  Matthew_Ha

• Lsass.exe - Unable to locate component. This application has failed to start because the oleaut32.dll file not found

  Original title: oleaut32.dll xp

  My system XP pro/sp3 does not start normally, without danger or with the original sys disk. I get a message
  Isass.exe - Unable to locate component. This application has failed to start because the oleaut32.dll file not found. reinstalling the application may fix this problem.
  However, I can't in the operating system to do a re-install.
  Any suggestions?

  If c:\windows\system32\oleaut32.dll is missing, you will see messages like this:

  Lsass.exe - Unable to locate component
  This application has failed to start because the OLEAUT32.dll file not found.  Reinstalling the application may fix this problem.

  If the missing file is the only problem, you might have to do a reinstall to fix.

  There should be a copy of Oleaut32.dll in the c:\windows\system32\dllcache folder, so if you can get in the XP Recovery Console, you can just replace it - then you are going to have to start on something to do.

  Once started in the XP Recovery Console, you must enter this command at the prompt:

  Copy c:\windows\system32\dllcache\oleaut32.dll c:\windows\system32

  If the file is not in the dllcache folder (it should really be), depending on your installation, this command can work:

  Copy c:\windows\servicepackfiles\i386\oleaut32.dll c:\windows\system32

  Answered in the affirmative if invited to replace any existing file.

  I don't know what the Microsoft Support Engineer think that KB307545 or KB922371 will help you.  I think that the MSE is just throw a few things to try and some links.  You don't describe symptoms consistent with the need to use one of these methods.   I would say the MSE has never seen this problem before, made no attempt to reproduce the problem, and has no idea how to fix this.

  If your CD does not start in the Recovery Console, or if you don't know what kind of CD do you have to do a CD of XP Recovery Console and boot on it (no media XP required).

  Here's how:

  Boot into the Recovery Console Windows using an XP bootable installation CD.

  If you have no XP bootable media (or aren't sure you have) create a bootable XP Recovery CD of Console and do not forget.

  This is not the same as recovery disks that might have come with the acquisition of the system store.

  You can make a bootable Recovery Console CD by downloading an ISO file and burn it to a CD.

  The ISO bootable image file you need to download is called:

  xp_rec_con. ISO

  Download the ISO from here:

  http://www.mediafire.com/?ueyyzfymmig

  Use a new CD and this simple and free program to burn your ISO file and create your bootable CD:

  http://www.ImgBurn.com/

  When you install ImgBurn, DO NOT install the Ask toolbar.

  Here are some instructions for ImgBurn:

  http://Forum.ImgBurn.com/index.php?showtopic=61

  It would be a good idea to test your bootable CD on a computer running.

  You may need to adjust the computer BIOS settings to use the CD-ROM drive as the first device to boot instead of the hard drive.  These adjustments are made before Windows tries to load.  If you miss it, you will need to restart the system again.

  When you start on the CD, follow the instructions:

  Press any key to boot from CD...

  Installing Windows... going to pronounce.

  Press 'R' to enter the Recovery Console.

  Select the installation that you want to access (usually 1: C:\WINDOWS)

  You may be asked to enter the password (usually empty).

  You should be in the folder C:\WINDOWS.  It's the same as the

  C:\Windows folder that you see in Solution Explorer.

  The Recovery Console allows base as file commands: copy, rename, replace, delete, chkdsk, fixboot, fixmbr, cd, etc.

  For a list of the commands in the Recovery Console, type help at the prompt of commands or read on here XP Recovery Console:

  http://www.Microsoft.com/resources/documentation/Windows/XP/all/proddocs/en-us/recovery_console_cmds.mspx?mfr=true

  After replacing the file, remove the CD and type 'exit' to leave the RC and restart the computer.

  You have not to set the BIOS to boot the disk HARD since the CD won't be.

• "Error: the application failed to start because the side by side configuration is incorrect, please see the application event log or use the command-line sxstrace.exe for more details.

  I have QQ (an international chat program) installed on the laptop. Then my hard drive crashed. Now when I try to reinstall it on my new hard drive I get the following message:

  "Error: the application failed to start because the side by side configuration is incorrect, please see the application event log or use the command-line sxstrace.exe for details" -how can I solve this problem? I have Windows 7.

  Hello

  Thanks for choosing Microsoft Community to post your question.

  It seems that you can not install application QQ, you get an error: "the application could not start because the side by side configuration is incorrect, please see the application event log or use the command-line sxstrace.exe for more details.

  We're here to help and guide you in the right direction. This problem could be caused when the computer is missing the correct C++ run time for your type of system components. (x 86 or x 64).

  Here are a few troubleshooting steps that you can try to solve this problem.

  Method 1: we will install Microsoft Visual C++ for your computer package.

  Note: If you use the 32-bit operating system, download and install 32-bit edition(X86).

  If you use the 64-bit operating system, download and install edition(X64) 64-bit.

  Microsoft Visual C++ 2008 SP1 Redistributable Package (x 86)
  http://www.Microsoft.com/downloads/en/details.aspx?FamilyId=A5C84275-3B97-4AB7-A40D-3802B2AF5FC2&displaylang=en

  Microsoft Visual C++ 2008 SP1 Redistributable Package (x 64)
   http://www.Microsoft.com/downloads/en/details.aspx?FamilyId=BA9257CA-337F-4B40-8C14-157CFDFFEE4E&displaylang=en

  Package redistributable Microsoft Visual C++ 2010 (x 86)

  http://www.Microsoft.com/downloads/en/details.aspx?FamilyId=a7b7a05e-6de6-4D3A-A423-37bf0912db84

  Package redistributable Microsoft Visual C++ 2010 (x 64)

  http://www.Microsoft.com/downloads/en/details.aspx?FamilyId=bd512d9e-43c8-4655-81bf-9350143d5867

  Method 2: Run the fixit available at the following link.

  Solve problems with programs that cannot be installed or uninstalled

  http://support.Microsoft.com/mats/Program_Install_and_Uninstall

  Also, check the event log using Event Viewer.

  Please see the link below for more information on how to use Event Viewer to check the error message or information,

  http://Windows.Microsoft.com/en-us/Windows7/what-information-appears-in-event-logs-Event-Viewer

  If you have additional problems, please reply to this post and we will be happy to help you further.

• WINDOWS 7 error the application failed to start because the side by side configuration is incorrect, please see the application event log or use the command-line sxstrace.exe for more details.

  «WINDOWS 7 error the application failed to start because the side by side configuration is incorrect, please see the application event log or use the command-line sxstrace.exe for more details.»

  This cams almost for all the applications that I try to open. I read all kinds of things to solve problems, but I can't install anything because it is constantly on the screen.

  I think it's like that because my computer shuts off when I was doing the system restore, because he has not started.

  I don't know what to do.

  Hello

   
  You can view the event log by using Event Viewer. See the link below for more information about how to use Event Viewer to check the error message or information,
  http://Windows.Microsoft.com/en-us/Windows7/what-information-appears-in-event-logs-Event-Viewer
   
  Please check the information in Event Viewer and let us know the problem more briefly for a better solution.
   
  
  Method 1:
  However, try the SFC (System File Checker) scan on the computer. Check out the following link to do the same thing:
  How to use the System File Checker tool to fix the system files missing or corrupted on Windows Vista or Windows 7
  http://support.Microsoft.com/kb/929833
   
  Method 2:
  You try to run the fixit given in the following link and check if it works:
  http://support.Microsoft.com/mats/Program_Install_and_Uninstall/

   

  Method 3:

  You have recently updated with Microsoft Visual C++?

  http://social.technet.Microsoft.com/forums/en/itprovistaact/thread/5491a46a-57f4-444D-a1fd-2600fa6d587e

  I hope this helps!

• How to make a new paragraph in a message? Whenever I hit the button "enter/return" the message is sent and I want only to go down in a new paragraph in the message?

  How to make a new paragraph in a message? Whenever I hit the button "enter/return" the message is sent and all I want to do is make a new paragraph! Which button I hit to make a new paragraph?

  Option-return.

• Once I turned on the computer I got the following message: Windows could not start because the following file is missing or damaged. System32\Drivers\Ntfs.sys

  I just download Microsoft Office 2010 Professional and then turns off the computer with XP operating system. Once I turned on the computer I got the following message:

  Windows could not start because the following file is missing or damaged;

  System32\Drivers\Ntfs.sys

  You can try to repair this file by starting Windows Setup using the original Setup CD

  Select 'r' in the first screen to start repair.

  Then, I started the computer with the Original installation CD and press 'r' by following the instructions. Then, I received this message:

  1: C:\WINDOWS

  Which Windows installation you want to connect?

  (to cancel, press enter)

  What do I put here?

  You must first start on doing something so USB drive a bootable Hiren.

  Here's how:

  I'll recommend you use Hiren boot CD (it will go also to a flash/USB stick/USB).

  It's good for you, because there a lot of tools more on that on the Recovery Console CD of XP, doesn't your administrator passwords and you will not have to futz round in your BIOS, if any afflicted system has SATA drives - Hiren can deal with this.

  You will have a bunch of great tools that you have in XP... Recovery Console an editor of the register, adjustable password and an office that resembles Windows XP so you will feel comfortable flexibility.

  You can easily copy your personal data (documents, pictures, music) to an external drive.

  A system of work, start by downloading the latest version on Hiren Boot CD from here (it is a substantial download but worth it):
  http://www.hirensbootcd.org/download/    (look to the bottom of the page).

  Unzip the Hiren to a folder where you can find it.  There's a Hiren. BootCD.15.x.iso that you have to then.

  Hiren was instructed to make a bootable USB drive that you can use, but it takes you first burn the .iso to a CD image file and a few other measures, so I suggest another way and here's how:

  Download RUFUS 1.3.2 or whatever the latest version is here (read a few things on the page so you can learn more on this subject):

  http://Rufus.AKEO.IE/

  I will warn to be careful that don't accidentally format you a hard disk - don't forget your USB key is in and know what the drive letter!  This part makes me still a little nervous, so be careful.

  Launch of RUFUS and all default values should be fine for the device, choose letter of your USB drive, quick tag format FAT32, it if you want and in the Format options box, click on the little icon that looks like a CD and a window will open.  Navigate through this dialogue to point to the folder that contains the Hiren. BootCD.15.x.iso that you have unpacked above and the box should change to say the image ISO (RUFUS includes the Hiren ISO file).

  Double check you have the right device selected in the top (NOT you HDD) click Start, acknowledge receipt of the warning and let it finish (it will take a little time) it copies the files.   Hiren ISO is also a good size.

  When RUFUS is finished, it will say "DONE" at the bottom.

  Put the USB in the afflicted machine and reset/reboot and regardless of the button you press to get a boot menu where you can select the USB drive as first boot device (it's F11 for me).  If you do not see a start menu choice, you will need to set your BIOS to boot from USB first instead of the HARD disk.

  When the Hiren menu displays, choose the XP Mode of Mini and it will start loading (slowly from a USB key) and finally, you should see a windowsy looking for office.  You should recognize the part and feel uncomfortable, but it is not your office - the office of the Hiren!

  Remember: you do not start on your hard drive, - you started in the Office of the Hiren.

  A way to check the drive for errors is to open my computer and right-click on your afflicted player and choose Properties, tools, error, check checking now... put a check mark in the boxes and then start.

  Sometimes that works, then you can also click on start, run and in the type box:

  cmd

  Click OK to open a command prompt window and enter the following command (assuming that XP is installed on your C drive)

  CHKDSK c: /r

  This disk check can last a long time (perhaps several to several hours) depending on the size of the volume, the amount of data on the volume and what the disk check finds to do.  You may need to run more than once.

• Windows xp hp will not start. error message: Windows has not start because the following file is missing or corrupt: < root windows > \system32\hal.dll. Please re - install a copy of the above file.

  Hello, I recently restored my windows hp tower to its factory because of virus settings and when I restarted my PC I recieced this error message: Windows has not start because the following file is missing or corrupt: \system32\hal.dll Please reinstall a copy of the above file.  where can I get a copy? and is it possible to download the start software and burn it to a cd?

  Hi FRANKGRIMES_945,

  What is the model of your computer?

  (a) you can try to arrange for a Windows XP disk that corresponds to the same edition, as it is installed on your machine.

  (b) thereafter, follow this link & check if you are able to start correctly on the desktop.

  Error message: "Windows did not start because of a configuration of the disk of the computer problem.

  Hope the helps of information.
  Please post back and we do know.

• I started getting the message "windows Explorer has encountered a problem & needs to close".

  I started getting the message "windows explore has encountered a problem and needs to close" when I try to run my camera videos but there always used to work OK

  Hello Terry,

  I would recommend from your computer in safe mode to see if the problem persists. If you do not experience the problem in safe mode, it's probably caused by a startup item. To isolate the problem, please perform a clean boot. I also recommend scanning for infections and update your drivers.

  * I'm moving your thread to our performance under xp forum

• Error message: Windows has not start because the following file is missing or damaged

  This error sometimes occurs when starting upwards from my Win XP computer:
  Windows could not start because the following file is missing or damaged. Windows root\system32\hal.dll. Please reinstall a copy of the above file.
  the computer then complete the beginning upward and operate normally.

  How can I stop this error message?

  Kind regards

  Hello

  ·         Since when are you facing this problem?

  ·         Remember to make changes to the system?

   

  I suggest to disable the startup items when the system starts up and then check if the problem is resolved.

  How to disable programs that run when you start Windows XP Home Edition or Windows Vista

  http://support.Microsoft.com/kb/270035

  I suggest following the steps mentioned in the article below and check if

  Error message: "Windows did not start because of a configuration of the disk of the computer problem.

  http://support.Microsoft.com/kb/314477

  Thanks and regards.

  Thahaseena M
  Microsoft Answers Support Engineer.

• Application has failed to start because the side-by-side configuration is incorrect in Windows Live Messenger

  Recently, my laptop has problems. My user profile cannot be loaded and even when I do another profile most of my downloaded programs is a party. But anyway, it's a different matter.

  Windows Live Messenger worked great after all this. I connected and everything was fine. But then Windows wanted an update.

  Microsoft 2011 or something like that. At halfway through the installation of the blue screen of death came. My laptop turned on fine after that, but... Windows Live Messenger has come up with the error

  Application has failed to start because the side by side configuration is incorrect

  I tried to reinstall several times. The removal of all that is on the new Windows 2011. But no no no avail. I have now no other software in the package here. But the program for Windows Live Messenger file was still there. I deleted it. Installed Windows Live Messenger again but got the same error.

  Anyone know what is happening?

  Hello

  I suggest that you post your question on the Forums of Windows Live for a better answer to this question. This is a dedicated forum for issues related to Windows Live Messenger

  http://social.answers.Microsoft.com/forums/en-us/category/windowslive

  You can also follow the troubleshooting below:

  http://support.Microsoft.com/kb/940065

  Hope the helps of information. Please post back and we do know.

• Everything started getting the message "this computer is not running genuine windows.

  I started getting the message "this computer is not running genuine windows.

  I tried re-activate online and still get the message.

  I tried activating by phone and still get the message.

  The message is on the screen and ran up MGADiag and got the following:

  Can anyone help?

  Diagnostic report (1.9.0019.0):
  -----------------------------------------
  Given WGA-->
  Validation status: genuine
  Validation code: 0

  Code of Validation caching: 0x0
  Windows product key: *-* - KM9W6 - FQ6CV - 676B 3
  The Windows Product Key hash: wzer4Vgu/82pZnlLT5clC4N1KMY =
  Windows product ID: 00371-OEM-9072953-34635
  Windows Product ID Type: 3
  Windows license Type: OEM System Builder
  The Windows OS version: 6.1.7601.2.00010100.1.0.048
  ID: {FB5EAF24-648F-41E9-99B4-E2F77A0E94A3} (3)
  Admin: Yes
  TestCab: 0x0
  WGA Version: N/a, hr = 0 x 80070002
  Signed by: n/a, hr = 0 x 80070002
  Product name: Windows 7 Professional
  Architecture: 0 x 00000009
  Build lab: 7601.win7sp1_gdr.140303 - 2144
  TTS error:
  Validation of diagnosis:
  Resolution state: n/a

  WgaER data-->
  ThreatID (s): n/a, hr = 0 x 80070002
  Version: N/a, hr = 0 x 80070002

  WGA Notifications data-->
  Cached result: n/a, hr = 0 x 80070002
  File: No.
  Version: N/a, hr = 0 x 80070002
  WgaTray.exe signed by: n/a, hr = 0 x 80070002
  WgaLogon.dll signed by: n/a, hr = 0 x 80070002

  OGA Notifications data-->
  Cached result: n/a, hr = 0 x 80070002
  Version: N/a, hr = 0 x 80070002
  OGAExec.exe signed by: n/a, hr = 0 x 80070002
  OGAAddin.dll signed by: n/a, hr = 0 x 80070002

  OGA data-->
  Office status: 100 authentic
  2007 Microsoft Office system - 100 authentic
  OGA Version: N/a, 0 x 80070002
  Signed by: n/a, hr = 0 x 80070002
  Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005_E2AD56EA-765-b01a_E2AD56EA-766-0_E2AD56EA-148-80004005_16E0B333-89-80004005_B4D0AA8B-1029-80004005

  Data browser-->
  Proxy settings: N/A
  User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
  Default browser: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
  Download signed ActiveX controls: fast
  Download unsigned ActiveX controls: disabled
  Run ActiveX controls and plug-ins: allowed
  Initialize and script ActiveX controls not marked as safe: disabled
  Allow the Internet Explorer Webbrowser control scripts: disabled
  Active scripting: allowed
  Recognized ActiveX controls safe for scripting: allowed

  Analysis of file data-->
  [File mismatch: C:\Windows\system32\wat\watadminsvc.exe[7.1.7600.16395]
  [File mismatch: C:\Windows\system32\wat\watux.exe[7.1.7600.16395]
  [File mismatch: C:\Windows\system32\sppobjs.dll[6.1.7601.17514]
  [File mismatch: C:\Windows\system32\sppc.dll[6.1.7601.17514]
  [File mismatch: C:\Windows\system32\sppcext.dll[6.1.7600.16385]
  [File mismatch: C:\Windows\system32\sppwinob.dll[6.1.7601.17514]
  [File mismatch: C:\Windows\system32\slc.dll[6.1.7600.16385]
  [File mismatch: C:\Windows\system32\slcext.dll[6.1.7600.16385]
  [File mismatch: C:\Windows\system32\sppuinotify.dll[6.1.7600.16385]
  [File mismatch: C:\Windows\system32\slui.exe[6.1.7601.17514]
  [File mismatch: C:\Windows\system32\sppcomapi.dll[6.1.7601.17514]
  [File mismatch: C:\Windows\system32\sppcommdlg.dll[6.1.7600.16385]
  [File mismatch: C:\Windows\system32\sppsvc.exe[6.1.7601.17514]
  [File mismatch: C:\Windows\system32\drivers\spsys.sys[6.1.7127.0]
  [File mismatch: C:\Windows\system32\drivers\spldr.sys[6.1.7127.0]
  [File mismatch: C:\Windows\system32\systemcpl.dll[6.1.7601.17514]
  [File mismatch: C:\Windows\system32\en-us\user32.dll.mui[6.1.7601.17514]

  Other data-->
  Office details: {FB5EAF24-648F-41E9-99B4-E2F77A0E94A3}1.9.0019.06.1.7601.2.00010100.1.0.048x 64*-*-*-*-676 B 300371-OEM-9072953-346353S-1-5-21-807467245-3392229789-2570558715Sony CorporationVGNZ790DINSYDER4044M320091110000000.000000 + 00022C13A07018400F804090409Eastern Standard Time(GMT-05:00)03SonyVAIO1001002007 Microsoft Office system12278FF0D99FEF5AE7Nm6Skf12U + IkMGoB/sNA1ilGbw =89451-OEM-6672725-13787 4

  Content Spsys.log: 0 x 80070002

  License data-->
  The software licensing service version: 6.1.7601.17514

  Name: Windows 7 Professional edition
  Description: operating system Windows - Windows (r) 7, channel OEM_COA_NSLP
  Activation ID: e120e868-3df2-464a-95a0-b52fa5ada4bf
  ID of the application: 55c92734-d682-4d71-983e-d6ec3f16059f
  Extended PID: 00371-00180-729-534635-02-1033-7601.0000-3622014
  Installation ID: 009885890881275631194586153296712880021192777835802025
  Processor certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
  The machine certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
  Use license URL: http://go.microsoft.com/fwlink/?LinkID=88341
  Product key certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
  Partial product key: 676B 3
  License status: licensed
  Remaining Windows rearm count: 3
  Trust time: 01/04/2015-16:56:14

  Windows Activation Technologies-->
  HrOffline: 0x8004FE21
  HrOnline: 0x00000000
  Beyond: 0x000000000001EFF0
  Event timestamp: 3:30:2015 21:34
  WAT Activex: registered
  WAT administration service: registered

  --> HWID data
  Current Hash HWID: NgAAAAEAAwABAAIAAAABAAAABAABAAEAln2yeEKnUrCCCPYEgM + iYc7tZGKzbACmhIWA8UbK

  Activation 1.0 data OEM-->
  N/A

  Activation 2.0 data OEM-->
  BIOS valid for OA 2.0: Yes
  Windows marker version: 0x0
  OEMID and OEMTableID consistent: Yes
  BIOS information:
  ACPI Table name OEMID value OEMTableID value
  APIC Sony VAIO
  Sony VAIO FACP
  Sony VAIO DBGP
  HPET Sony VAIO
  Sony VAIO BOOT
  MCFG Sony VAIO
  SLIC Sony VAIO
  ASF! Sony VAIO
  SSDT Sony VAIO

  Hi Mark,

  Please contact the Microsoft community.

  This problem can be caused, if any material changes or if the chips are corrupt.

  • You did significant hardware changes to the computer?

  Please follow the method below and check if this can help:

  When you troubleshoot problems activating Windows, you may need to rebuild the Tokens.dat file.

  This article lists the steps to rebuild the Tokens.dat file.

  https://support.Microsoft.com/en-us/KB/2736303?WA=wsignin1.0

  Follow the article below for your reference and check if this can help:

  http://Windows.Microsoft.com/is-is/Windows/help/genuine/FAQ

  As it is an OEM computer, I suggest you contact Sony support if the problem persists.

  http://eSupport.Sony.com/us/p/select-System.pl?Director=driver

  Hope this information was helpful and let us know if you need more assistance. We will be happy to help.

• I can't install a previously purchased version of acrobat 9 pro downloaded from the site.  Returns the message to the final installation steps "invalid serial number." I had copied and pasted directly from 'My Adobe'.  What should do?

  I can't install a previously purchased version of acrobat 9 pro downloaded from the site.  Returns the message to the final installation steps "invalid serial number." I had copied and pasted directly from 'My Adobe'.  What should do?

  Hi hgratz,

  In view of the error "invalid serial number" for Acrobat 9, I suggest you to please visit the doc KB link mentioned below:

  Error "invalid serial number". Acrobat 9 | CS4

  Let me know if this helps.

  Kind regards

  Ana Maria