XPS 14 L421X cannot adjust the brightness of the screen

Hello.

My Dell XPS 14 L421X is now a week, and I have another problem with her...

I can't adjust the brightness of the screen.

Everything I use the Fn F4 and F5 keys (indicator appears and move correctly but the screen is always the same) or charm brightness slider, or the settings of the power plan or power settings advanced with percentage, none of these options work. The brightness of my screen does not change.

When I go into the Bios, I can change the brightness using the Fn keys.

I've seen several thread on the same issue but could find a solution to work properly. I've updated my bios (which was A09 to A12) Although in the driver of my service tag page, I could not see the update (I had to choose "Show all the drivers for you product").

I wanted to update the chipset and video card driver, but when I look at the version already installed on the computer, they seems newer and when I tried anyway to update chipset, that it crashed and the computer wanted to restart (blue screen saying that it but stuck at 0%) and I had to stop it manually.

Anyone have a solution for this situation. It looks really not in that there is an incompatibility of drivers, but I couldn't put a finger on it.

My version of the chipset is HM77: 9.3.0.1020

Intel HD 4000: 9.17.10.2867

And Nvidia GT630m: 9.18.13.697

Thanks a lot for your help.

Kind regards.

Miracle. I did something even simpler

  1. Uninstall the intel driver. Check the box to delete the driver files
  2. Reset
  3. Ta-da!

Tags: Dell Laptop

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