Y580 - crashing/freezing

I received a new Ideapad Y580, this week, ordered to Lenovo. I was very happy with it, until I started to run programs. I've seen some people say that Mcafee caused problems, but uninstalled this day here 1 and have updated to Kaspersky Antivirus. All window updates were downloaded and installed and no viruses or malware detected after analyses.

This is what happens:

Red Faction Guerrilla - the game will start and end play, but completely freeze within 10 minutes. CTR-Alt-Del will allow me to access Task Manager and end program.

LOTRO - this game will take place during a 1 hr - 1.5hrs, but then freezes randomly without warning. Again, Crt + Alt + Delete works, and the program can be terminated.

After program crashes, if you right-click on the desktop the cursor becomes a busy-blue-circle, the usual loading slider. However, you can still access the Start button, and the cursor will return to normal, until you scroll over the office. I also noticed the CPU usage is significantly higher after a crash and spike to 100% every few minutes, causing a brief freeze.

Things returned to normal after a reset or a stop. I had the computer since Tuesday and it broke down since the first time I ran RF:G on Tuesday night.

I hope someone has an idea about that?

Seems that the only solution is sent back for replacement. -J' called technical support, and after being tossed around for a while, I have to dismiss a case for replacement. I hope that they make sure that the new is operational because it is really a nice portable - just a bad graphics card installation/instilation, high rate of defective or something.

The customer service was great, but a little hard to understand sometimes - accents.

Tags: Lenovo Notebooks

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