Y70 70 Lenovo touch guard disconnecting after 5 seconds

Can someone help me? I have this problem where my laptop lenovo keeps disconnecting after a few seconds. This happens about 3-5 times up to the stop, then I can reuse my laptop.

As soon as the computer goes to the log in page, I type my password in and then after a few seconds, the screen becomes white a bit and it goes back to the log in page where I need to connect again. I don't know why this happens and there is a program that appears with a white border called followed RT_Driver of face. The program does not display anything and is to see through with a white border and my laptop then goes to the page, sign in again.

I am running windows 8.1 and I've updated the windows software when it said install updates, but this problem still occurs.

Please can someone help me. I find this very annoying problem and I've had this laptop for about 1 month. I also have Mcaffee installed on this laptop, so I doubt that it is a virus.

Hello

you have the same problem here. Solved by rebooting the machine in safe mode (hold down the SHIFT key while clicking on restart, and then select problems, options, advanced startup options). After the reboot, log into windows. Once connected, start the Task Manager, Startup tab select, right click on the RTFTrack and select Disable. After that, restart normally, and you should be fine.

My guess is, that Win update had realtek face recognition application in trouble.

It could be useful, good luck.

Tags: Lenovo Notebooks

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