Yet an another CC billing issue

I had to update the credit card with my creative cloud account. Since then, the card has not been charged. The last payment was made on 6 October. The information on the record are correct and has been for a while (even with several attempts at re - update). Now access to my Adobe products has been suspended. I tried to call Adobe several times... once hung up after 45 minutes of waiting, once you choose the option to reminder never to receive a call back and finally get the record that was between 90 and 120 minutes waiting time. Once I got by on the cat, but after the fruitless session, told me to call customer service. Still a connection to the turnover approached instant.

These waiting times are completely unacceptable. I understand that your servers attack caused a big headache, but the rental of some temporary support staff to get through this.

Please, Adobe, help me. I need to use your products for the job.

-Jon-

Hi MMedwick,

The problem has been resolved, & it's working now.

Kind regards

Baudier

Tags: Adobe

Similar Questions

  • Already accused subscription music to Apple, but App Store won't let me download apps due to billing issue?

    Already accused subscription music to Apple, but App Store won't let me download apps due to billing issue?

    Hello

    You need got communicate directly with Apple > Contact - official Apple Support

  • When I run the program it gives me a message (Please check your billing issues), but I already have a monthly payment. When I connect my account there is no billing issues. What should do?

    When I run the program it gives me a message (Please check your billing issues), but I already have a monthly payment. When I connect my account there is no billing issues. What should do?

    Please check the private message that I sent you.

  • I have just updated all the CC apps on my Mac and now they are all points mark in my dock. I put on, stop, all the normal stuff and yet, nothing works. This sounds like a billing issue?

    I ask about billing because it comes from my work computer and I get the "cannot verify" pop up. Help!

    See the link below:

    https://forums.Adobe.com/thread/1876664

  • Popup billing issue

    Anyone know how to get rid of the popup "Please verify your billing information?

    CC billing popup.jpg

    My debit card Adobe CC charges was stolen, so I canceled it. I forgot to update the info for my CC Bill, if the payment did not go through the first time. As soon as I realized this, I put another card. The card worked and payment was completed.

    Since then, I've been doing the daily popup showing that there is a problem. I contacted chat Adobe 3 times. Every time that I said that my subscription is active, and that there are no problems with billing. Whenever I told me that they will increase the question to the appropriate team and that I will be contacted by mail within 2-3 days, but I have yet to receive an email about the problem. On the last cat (6 May), I was told that I would be contacted within 24 hours. I have yet to hear anything back on what they call a technical question or glitch.

    Can someone help me with this?

    Partial transcript of the 3rd cat:

    Swati: I checked and see that your subscription is active and you get this error because of a technical problem.

    Swati: In this case, I'll go ahead and escalate this case to the team concerned. They are working on this issue and get back to you with the resolution within 2 to 3 business email.

    Debra dip: Ok. I was told that on 27 April when I contacted all first you guys, but no one has contacted me yet.

    Debra dip: And again on May 4.

    Swati: I understand your concerns.

    Swati: , Please don't worry.

    Swati: I'll go forward and escalate the case with a higher priority, you will be contact by our competent team within 24 hours.

    Hello

    Sorry for the inconvenience!

    Request you to wait for a while, until I understand not checked for you.

  • Billing issues. Urgent matter!

    Dear support team, several days I get LR daily a notice that I have some problems of billing and my CC will stop working in 9 days. I pay automatically each month. Could you pls check what is the problem? I'm a professional photographer, I can't work without CC. Thank you much in advance!

    I can provide a screenshot with this view of LR.

    Your subscription to cloud shows correctly on your account page?

    https://www.adobe.com/account.html for subscriptions on your page from Adobe

    If you have more than one email, you will be sure that you use the right Adobe ID?

    .

    If Yes

    Sign out of your account of cloud... Restart your computer... Connect to your paid account of cloud

    -Connect using http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html

    -http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html

    -http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

    -http://helpx.adobe.com/creative-suite/kb/trial--1-launch.html

    -ID help https://helpx.adobe.com/contact.html?step=ZNA_id-signing_stillNeedHelp

    -http://helpx.adobe.com/creative-cloud/kb/license-this-software.html

    .

    If no

    This is an open forum, Adobe support... you need Adobe personnel to help

    Adobe contact information - http://helpx.adobe.com/contact.html

    Chat/phone: Mon - Fri 05:00-19:00 (US Pacific Time)<=== note="" days="" and="">

    -Select your product and what you need help with

    -Click on the blue box "still need help? Contact us. "

  • CC billing issue

    Hello

    I'm having a problem with billing Adobe which began may 7.

    I pay monthly by credit card.  My credit card company issued me a new card, but the monthly payment of Adobe does not pass due to the number of different cards.

    I then had an Adobe window appear whenever I started CC telling me there was a problem with my last payment and he gave "30 days remaining" after what CC will stop working.

    Immediately, I went to 'manage my accounts' and change the card number. I also looked at my card statement and noticed that the payment to Adobe for the month of may now accomplished. Adobe has money for the month of May.

    I always get the message whenever I start Lightroom and the remaining days are now up to 9 days.

    May 16, I had first contacted Adobe via Online Chat and they agreed that I have made the payment on May 8, 2016 and that they would intensify my case to the concerned team.

    They could use this method by email, but they would make sure that I was contacted within 2-3 days. It was 5 days ago.

    Meanwhile, the remaining days are up to 9.

    I talked to them again today.

    Today apparently quote, "Adobe.com and related services are the maintenance of the system" so that they can not help me.

    Now, I talked to Adobe 3 times. The first 2 times, they said that they would contact me in 2-3 days but I never got an answer.

    Has anyone else had this problem? I can't be the first customer who had to change a card number.

    Is there a phone number that I can use?

    There is that 9 days left and 3 of those will be weekend/holiday here in the United Kingdom.

    I hope someone can help.

    Richard,

    The issue is under investigation, you will be contacted by Adobe as soon as there is an update.

    Case of CS: 0218660886

    Concerning

    Stéphane

  • Yet an another installation tips - new generation I7 - 5930K

    Hi all

    I am building a new platform for publishing and I need some advice, I'll be happy if someone can look over it and check I don't miss anything.

    View profile

    • Software used
      • Adobe first CC
      • Media Encoder - export to dvd + h264
      • Yet Media - creation of menus
      • AE will be used in the future
    • The 40-minute film editing, loaded with effects (both 1st and 3rd part as the red giant)
    • Images:
      • Currently - various sequences of different cameras I've worked with several photographers video.
      • It is mainly DSLR and GOPRO, and the size is about 100-200 GB per movie.
      • Future proofing - Assembly of the 4 k images

    Pending issues

    • Is it balanced?
    • will it be sufficient for 4 k?
    • Should I buy an additional graphics card?
    • I don't know a lot about the coolers, I appreciate your help with this.
      • At the moment I just took the noctua to the only CPU - I don't know yet, it fits the case
      • What extra cooling?
    • I reuse disks hard 'old', don't you think it's ok? or is not a good place to save. I don't want to create a neck of the bottle after this purchase.
      • OS / software - SAMSUNG 850 PRO 128 GB
      • Work - Raid drive of 2 * Western Digital Caviar Black 1 TB
      • Offline files / backup - 2 * Western Digital Caviar Green 2 TB
      • Scratch disk is the new listed 950 down

    Build

    Processor: Intel Core i7 - 5930 K 3.5 GHz 6 - Core Processor

    CPU cooler: Noctua NH - D15 CFM 82.5 CPU Cooler

    Motherboard: Asus X 99 - DELUXE/U3.1 ATX LGA2011-3 motherboard

    Memory: G.Skill Ripjaws V Series 32 GB (2 x 16GB) DDR4-3000 memory

    Storage: Samsung 950 PRO 512 GB solid state drive m2-2280

    Video card: EVGA GeForce GTX 980 Ti 6 GB Superclocked + ACX 2.0 + video card

    : Nineteen hundred red Full Tower ATX Antec case

    Power supply: Antec 1300W 80 + Platinum Certified fully modular ATX power supply

    The budget was stretched to build this platform, so please, be gentle with your recommendations

    Any help will be MUCH appreciated.

    Edit:

    Should I get off at 5820 & 99 x - a MOBO and add a 2nd SSD for the media?

    Kind regards

    Mehdi.

    I saw the 5820 k markers once overclocked, similar to the k 5930 scene. so for me the upgrade to the k 5930 is only for the pcie lanes. If you're looking for more quickly, 5960 x 8 cores is the next step toward the top, but more than 2 x the price. If you need that performance, I will try to use the as a temporary remnant 5820 k, just to get to broadwell-e 10-core. It is rumored to 2016 q2 release.

    It will cover 4 k edition?  Read this recent post:

    Re: First generation PC - GoPro 4 K video editing with Premiere Pro and AE - Opinions

    One word: glorious! 4K video editing is out of this world. In the source monitor and program videos are played with a 'complete' resolution with zero loss of images. Classification and color of the color correction is amazing also. I can manipulate each parameter and see it change during video playback. The rendering is seconds fast, light for a 2 min clip. The encoding is super fast.

    What to update then?  We can only try to recommend a balanced build based on your projects and media. If you do not have the system and launched, you would be able to see where the bottleneck using performance monitoring programs. first and most of the software adobe for the most part depend on the cpu. Since you have the gtx 980 ti and samsung 950, the next update would probably be the cpu. If the 5820 k is not enough, the next upgrade of processor will the kernel broadwell-e 8-database $600-ish or 10 at the $1 k - ish. the only faster cpu upgrade option for the asus x 99 mbd would be a xeon, but which would be very costly and require an ecc memory. After broadwell-e/ep next gen cpu will require a new motherboard.

  • I need solve a billing issue.

    I need a billing problem founded after I was not informed of all charges to my account for a purchase, and when the money was set to be out there is not enough money in the account. But now I have enough money in the account and I'm not reloaded, I even bought a gift card to iTunes to equalize the problems who have worked the last time but now, it is not equal to and take money from the 15 who is linked to the account now. Please help me to solve my problem.

    Click here and follow the second set of instructions.

    (143497)

  • YouTube videos does not (yet) - searched all the other issues, none of the fixes seem to help. I have cleared the cache, disabled Ad Block, updated etc.

    As indicated, I have updated Java, Flash, all my plug-ins, deleted those I don't need, cleared my cookies and history, no dice.

    Why are there so many compatibility problems with YouTube?

    Works very well in any

    My YouTube was working fine, then one day just decided to stop working.

    I found the answer: http://forums.adobe.com/thread/1018071?tstart=0 it's a conflict with RealPlayer. Furthermore, in order to find this thread again, I had to use a google search. Is there really no way to find a person own issues through our own profile?

  • Billing issue

    Please help me, I can't make music apple US $1 payment, but deleting my account at a time

    They are fresh from holding temporary store, your card issuer should remove: on the payment card's authorization in the iTunes Store - Apple Support

    What do you say "I can't to music to apple? What are you trying to do, and what happens when you do that?

  • Yet an another no-go, Windows Update; Windows 7 Ultimate 32 bit 8007000E error

    Hello everyone, I spent the last 12 hours trying to fix this issue and I have read and tried every solution that everyone has done. I just finished following this post:

    http://answers.Microsoft.com/en-us/Windows/Forum/Windows_7-update/Windows-7-update-extremely-slow/968faf03-C752-4036-815C-34642d59e82b

    Nothing changes. Its the same error each time. When I run all (or part) of the myriad diagnostic tools all return the same thing. Fixed an error 80070003 - do not. Note that this is not the same error I get on the main screen, whenever I run Windows Update. This error is always 8007000E. Its a new install of 7 Ultimate. I even spent a couple of hours to do all the stuff real validation work before today. That was the big thing that has kept the update does not not in XP, but I'm in a different world, now it seems.

    Any help would be greatly appreciated.

    Here's my copy of Genuine Advantage diagnostic:

    Diagnostic report (1.9.0027.0):
    -----------------------------------------
    Validation of Windows data-->

    Validation code: 0
    Code of Validation caching online: 0x0
    Windows product key: *-* - BGW6R - Q38FQ-R63TK
    The Windows Product Key hash: ywJn3k85w0FtC0mUTmY20puLL8k =
    Windows product ID: 00426-069-9440477-86414
    Windows product ID type: 5
    Windows license type: retail
    The Windows OS version: 6.1.7601.2.00010100.1.0.001
    ID: {4B215A52-27FF-49C7-9C86-3398A48A74D4} (3)
    Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/a, hr = 0 x 80070002
    Signed by: n/a, hr = 0 x 80070002
    Product name: Windows 7 Ultimate
    Architecture: 0x00000000
    Build lab: 7601.win7sp1_gdr.130828 - 1532
    TTS error:
    Validation of diagnosis:
    Resolution state: n/a

    Given Vista WgaER-->
    ThreatID (s): n/a, hr = 0 x 80070002
    Version: N/a, hr = 0 x 80070002

    Windows XP Notifications data-->
    Cached result: n/a, hr = 0 x 80070002
    File: No.
    Version: N/a, hr = 0 x 80070002
    WgaTray.exe signed by: n/a, hr = 0 x 80070002
    WgaLogon.dll signed by: n/a, hr = 0 x 80070002

    OGA Notifications data-->
    Cached result: n/a, hr = 0 x 80070002
    Version: N/a, hr = 0 x 80070002
    OGAExec.exe signed by: n/a, hr = 0 x 80070002
    OGAAddin.dll signed by: n/a, hr = 0 x 80070002

    OGA data-->
    Office status: 103 blocked VLK
    Microsoft Office Enterprise 2007 - 103 blocked VLK
    OGA Version: N/a, 0 x 80070002

    _____________________________________________________________________________

    And here is my error after using the troubleshooting Windows Update tool:

    Windows Update error 0 x 80070003 (2016-03-29-T-03_57_16A) not fixed

    I'd like to get this machine to start the update. Thanks for any help I can get.

    -Kris

    OK, so he seemed to have solved this problem. After searching a lot more (also, I checked it with the guy on the office suite company and he said, it will be fine, apparently MS knows the codes when recording it) I discovered about two patches that I need to install. Here is the page that I used:

    https://www.WinHelp.us/reinstall-Windows-Update.html

    Specifically, I read their advice and installed these two tasks: KB3083710 and KB3102810

    The patch installed easily punch. Then restart. The second, however took about 12 hours to download and then install my old CPU to 100% for the duration. I don't know what it was all about, but it seems that the second patch is intended to stop precisely the moment of high CPU performance. Bottom line, it worked. I'm running round after the series of updates now, just the way the intended plant.

    Thank you very much to everyone here who has helped me. I spent hours reading on this site, but it was worth it in the end.

  • BlackBerry Smartphones billing issue! Please fix ASAP

    I was charged 7.99 for a product where it was listed for 4.99. By sending an email to the developer, he said he had put the item on sale. I have all of the emails and they are listed below. Please credit my account. I couldn't find a phone number and I tried already sending via the forums 3 previous times, and they remained. Can you please correct this as soon as POSSIBLE please. [removed personal information]  I cannot take a screenshot on my blackberry "BOLD" or don't know how to show you. But it is simply not true. Please help fix this problem. Angela Buhr that I then proceeded to post this question in the forum and heard no response and have not received a credit. Please take care of this problem as soon as POSSIBLE because I've been overcharged. I would also support other issues where you charged the bad account not enough funds in my account to be born. Thank you! Angela Buhr

    Hiya!

    UM. No one here can help you with that my friend... we are all users, not RIM employees.

  • Another single quote issue

    11.2.0.3 on Solaris

    Came across this thread on apostrophe
    Escape the apostrophe

    Wouldn't it away as it seemed 'sacred' with neat frank explanations.

    I want to just Hello delimited by single quotes printed
    Expected results.
    'hello'
    SQL> select 'hello' from dual;
    
    'HELL
    -----
    hello
    
    
    Attempt1.
    SQL> select  ''hello'' from dual;
    select  ''hello'' from dual
                   *
    ERROR at line 1:
    ORA-00923: FROM keyword not found where expected
    
    
    Attemp2.
    SQL> select '''hello''' from dual;
    
    '''HELL
    -------
    'hello'
    Attempt2 has been successful. It was 3 quotes at the beginning and 3 quotes after the string "hello".
    I numbered each Attemp2 apostrophes (successfully)
    '''hello'''
    |||     |||
    123     456
    Can anyone tell me what role has first, second, third, fourth, fifth and sixth apostrophes play in this query (attempt 2)?

    Hello

    ExpansiveMind wrote:
    ... Attempt2 has been successful. It was 3 quotes at the beginning and 3 quotes after the string "hello".
    I numbered each Attemp2 apostrophes (successfully)

    '''hello'''
    |||     |||
    123     456
    

    Can anyone tell me what role has first, second, third, fourth, fifth and sixth apostrophes play in this query (attempt 2)?

    Reading from left to right:
    (1) an encounterred of single quote when you are not already in the string literal means the beginning of a string literal
    (2) a single quote once you've started a string literal could mean the end of the literal string, or (b) a single quote, depending on which is the next character. In this case, the next character is
    (3) if (2) and (3) together are considered a single quotation mark in the string.
    (4) is the same situation as (2), and
    (5) does exactly the same thing (3), so it's another example of option (b).
    (6) is not followed by an another single quote, so it's an example of option (a), end-of-literal.

    Forget not that (lack of Q-rating) single quotes must be in pairs. Quotation marks simple all odd will be the beginning of a literal (as in your example 1) or the second pair that indicates a single quotation mark in the literal (as 3 and 5). What pairs single quotes? Just a reflection of those odd. Each single quote pairs is to be will indicate the end of the literal (as in your example 6), or the beiginning of a pair that represents a single quote in the literal (as 2 and 4).

    It can help to address the problem in this way.
    If you want that the word 'Hello' surrounded by tildes, what would you do? No problem:

    SELECT  '~hello~'
    FROM    dual;
    

    Now how can you change the tilde first a single quotation mark? The tilde is inside a string literal, so you know that you must use single quotes in a row 2. Then remove the first tilde and, instead, put 2 single quotes:

    SELECT  '''hello~'
    FROM    dual;
    

    Now how can you change the tilde to a single quote? The same way, and what you get is

    SELECT  '''hello'''
    FROM    dual;
    
  • Billing issues

    Adobe asks me to verify my billing information. Everything is OK, my account data are OK, my Bank also said that everything is OK. So why can't Adobe just remove the 12,29 Euro?

    Could it have to do with my switch to one-app Photoshop for photography program? My account Adobe said that the next payment is due to be on 21 December, but when I run Photoshop I get the warning screen:

    __Adobe.jpg

    (At the same time he said 3 days...)

    Hi HarrieB

    I sent you an email with more details.

    Kind regards

    Bev

Maybe you are looking for

  • Satellite Pro 6000: what is a 3rd Brown cable to WLan?

    I recently bought a second hand toshiba satellite pro 6000. When I bought the wireless adapter is not connected correctly, the black and white wires are connected to the mini pc card, but there is a Brown wire with the same end of the connector that

  • HP envy laptop 4

    Hello... my system is HP ENVY laptop PC (B8F41EA #ABV) 4 System was with win7. But due recovery does not, I installed from USB. Last four days, I tried to install win7 64 bit Ultimate. It is at the time of instalation complest (after copying windows

  • report to the center of the print paper

    Hello, I use the Labview 8.2.1. and I am trying to print a 'Standard' report that contains only a JPEG image, in the center of the book, but it is always printed on the left side of the A4 paper. How I choose orientation? I also chose the "alignment

  • Windows error message "cannot find the file K:\$MFT or K:\System Volume Information.

    Original title: Windows Error Message.  Cannot locate the file K:\$MFT Periodically, I get an error message stating that Windows cannot locate the file K:\$MFT or K:\System Volume Information.   In this case my computer loses contact with K (my backu

  • Hinge to separate printer

    When you move to a new address, the lower hinge of the left hinge (access to cartridges) separated on all-in-one printer, HP Officejet J5780. It worked perfectly well for several years until the move. Now, I kicked hard covers to print, scan, copy, e