You must restart HP Envy 4500 crashes with 0xB009425C error code

Hello

Printer e-all-in-one HP ENVY 4500
Bought: 25/01/2014 series: [thank you for visiting the Forums from HP Support. I'm sorry to inform you that your message needs some changes to remove personal information].

Crashes with this message - how to fix it or do I need to start a process of replacement

Kevin

Hello Kevin and welcome to the Forums of HP, I hope you enjoy your experience!

I see that you run in error codes 0 x.  I would try to help with that.

I recommend you to perform a power reset the printer. Unplug the power cord from the printer and the power outlet, then wait 60 seconds. After 60 seconds, plug back in the printer. Make sure that you connect the printer directly to a wall outlet. Make sure to bypass any surge protector or power bar.

Then I would recommend following the steps outlined in this document on 'Ink system failure' or "0 x." r's "C2."... "Error Message is displayed on the front panel.

Good luck and please let me know the results of your troubleshooting operations. Thanks for posting on the HP Forums!

Tags: HP Printers

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    KB2183416 Windows Update for IE8 repeatedly fails with the error code "WindowsUpdate_8007371C" "WindowsUpdate_dt000"

    Whenever I run this update, it seems that it installs about 90% of the way but then stops and breaks down about 20 seconds later.  If someone else sees this problem and is at - it a solution?  I'm running Vista Home Premium SP2 and KB2183461 is listed as a critical update for my system.  Help?

    Preliminary stage: If the Tea Timer of Spybot is enabled, please disabled until we finished this thread. Seehttp://aumha.net/viewtopic.php?f=26&t=32409

    Tip: If you don't fully understand what Tea Timer does and how it does, leave it disabled permanently.

    ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

    McAfee applications (and Norton) are known for not not upgrade (or uninstall) "clean". If you have McAfee Security Center installed since you bought the computer, he is been updated (automatically) several times. Try the following:

    1. run this triple McAfee fix: http://service.mcafee.com/FAQDocument.aspx?id=TS100507

    2. after reinstallation of McAfee Security Center to step #3 patch triple, manually & repeatedly updated McAfee Security Center until you get one invite "no updates more".

    3. OPTIONAL: If you have had problems with IE8, open IE8 (only) to http://support.microsoft.com/kb/923737 & run the difficulty.

    4. OPTIONAL STEP: Open IE8 (only) to http://support.microsoft.com/kb/971058 & run the difficulty by DEFAULT inside and modes and AGGRESSIVE. [1]

    5 restart and test by launching a manual check of updates & see if KB2183461 now installs. See...

    How will I know if my computer is up to date?
    http://Windows.Microsoft.com/en-us/Windows-Vista/how-can-I-tell-if-my-computer-is-up-to-date

    ~~~~~~~~~~~~~~~~~~~~~~~~
    [1] full Disclosure: the difficulty operating in AGGRESSIVE mode will remove your update history but not list the updates installed in Add/Remove Programs (Windows XP) or updates installed (Vista & Win7).

    ~ Robear Dyer (PA Bear) ~ MS MVP (that is to say, mail, security, Windows & Update Services) since 2002 ~ WARNING: MS MVPs represent or work for Microsoft

  • Windows update fails on XP Pro SP3 with 0x8007F064 error code.

    Windows update fails repeatedly on XP Pro SP3 with 0x8007F064 error code:

    Update security for Windows XP (KB2661637)
    A security update cumulative for Internet Explorer 8 for Windows XP (KB2647516)
    Update security for Windows XP (KB2660465)

    Update works fine until yesterday. Microsoft tool ran (no change), reloaded Windows Update (no change), a tool for malware own virus check comes to nothing. Any ideas?

    Since it is a Dell computer, chances are a Norton or McAfee free trial is preinstalled. When you have done the clean install, the free trialware would have ALSO reinstalled (but not valid now).  Let's see if the execution of two removal tools & a few tweaks resolves the behavior.

    [You can print these instructions for reference offline. [If a step said to restart, restart! ]

    1. click right on the following link to download the Norton removal tool, save it to your desktop: ftp://ftp.symantec.com/public/english_us_canada/removal_tools/Norton_Removal_Tool.exe

    1B. right click on the following link to download the tool McAfee Consumer Product Removal, save it to your desktop: http://download.mcafee.com/products/licensed/cust_support_patches/MCPR.exe

    2. close all open applications (that is, anything with an icon on the taskbar).

    3. double-click on the file that you saved in # 1 a above, to run the utility. DO TAP not your keyboard until the race ends, then restart.

    3. double-click the file that you saved in # 1 b above to run the utility. DO TAP not your keyboard until the race ends, then reboot again.

    4 start | Settings | Control Panel | Add/Remove programs. Set Program Access and Defaults: select (check) the CUSTOM [<>] configuration option, and then click the arrows pointing to the far-right | Browser: select "Internet Explorer" here (to not "use my current... »). [1]

    Illustration: http://teamtutorials.com/wp-content/uploads/2007/05/set-program-access-defaults-02.jpg

    If you return to check the out parameter #1 above, it'll be "Use my current..." "but now it's going to be"point"to IE so that you don't need to change anything or reset. [Think of it.]

    5. now check your settings here: IE tools | Internet Options | Programs | Default web browser: If the make default button is NOT dimmed, click/press it.

    6. open Internet Explorer (only!) to http://support.microsoft.com/kb/923737 & run the difficulty.

    Note => for best results, check the option Remove personal settings .

    7. IMPORTANT - don't SKIP THIS STEP! Open Internet Explorer (only!) to http://support.microsoft.com/kb/910336 of => [ignore the title & symptoms].

    7B. do disappear/close the troubleshooter automatic pop - up; then...

    7 c. run difficulty he 50202 in DEFAULT modes and AGGRESSIVE. [2]

    8 restart once more.

    9. open Internet Explorer (only!) at http://windowsupdate.microsoft.com . Select CUSTOM and scan | See if you can install all the available now security updates (i.e., KB2660465, KB2647516 or KB2661637).

    -Online if an update of root certificates is listed under the category of updates software optional on the left side of the window of scan results, install it to enjoy greater security of IE8. [3]

    Tip: Do NOT install any other updates software optional or any updated material in option .

    10. in response to this post with a status report.

    Good luck!

    ==================================================
    [1] once you get the missing updates installed, do not hesitate to make Firefox default browser.

    [2] full Disclosure: the difficulty operating in AGGRESSIVE mode will remove your update history but not list the updates installed in Add/Remove programs.

    [3] MS provided the distribution of a new version of update root certificates on Tuesday, 28 Feb-12. Until then, the update root certificates , released on 22 Nov-11 will be offered. MS usually new versions of root certificates update releases every 3 or 4 months.

    [Last updated - 24 Feb-12, 19:47 UTC]

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