you try to start windows in "safe" mode

I have been instructed by my virus software provider to start my computer in "safe" mode They told me to press F8 and keep it pressed until the safe mode options. I tried this but it seems that the F8 key doesn't seem to be holding options that are "safe". All I get is my normal screen 'connect' where I get my password. I'm not computer literate, so any help would be grateful but make it easy to understand!

I use Windows Vista Home Basic, and IE8. I use Avir Antivir anti-virus software

Hi baz1941,

In order to start using safe, you can consult the following links and see if it helps:

http://Windows.Microsoft.com/en-us/Windows-Vista/start-your-computer-in-safe-mode

http://Windows.Microsoft.com/en-us/Windows-Vista/advanced-startup-options-including-safe-mode

Hope this information is useful.

Jeremy K
Microsoft Answers Support Engineer
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Tags: Windows

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    You can access Mode safe? Repeatedly press F8 as you start? If yes you can try Control Panel - device
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