"Your trial period has expired" but subscribed for months!
I can't use any software in the CS6 Master collection. At the opening, he says that my trial has expired.
When I click on software under license (and sign) it requires a license key (but I have a subscription).
I checked the status of my subscription, and it is active, 2 days until the next billing period.
Any ideas how I can get this to work?
Thank you
Matt
I managed to do acknowledge my subscription as follows:
(1) start, "Adobe Creative Cloud Connection"
(2) connect with the account
(3) launching an application (for example Photoshop CS6)
4) click on "buy this software."
(5) it happens now with login form for the cloud to adobe (instead of the license key it did before).
I hope this will help others I have the same problem.
Tags: Adobe
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There is no billing problems, I checked it.
CC Adobe requires no serial number to install & activate it, please go to www.creative.adobe.com . Download, install & activate from there.
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Your subscription to cloud shows correctly on your account page?
If you have more than one email, you will be sure that you use the right Adobe ID?
https://www.adobe.com/account.html for subscriptions on your page from Adobe
.
If Yes
Sign out of your account of cloud... Restart your computer... Connect to your paid account of cloud
-Connect using http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html
-http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html
-http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html
-http://helpx.adobe.com/creative-suite/kb/trial--1-launch.html
-ID help https://helpx.adobe.com/contact.html?step=ZNA_id-signing_stillNeedHelp
-http://helpx.adobe.com/creative-cloud/kb/license-this-software.html
.
If no
This is an open forum, Adobe support... you need Adobe personnel to help
Adobe contact information - http://helpx.adobe.com/contact.html
Chat/phone: Mon - Fri 05:00-19:00 (US Pacific Time)<=== note="" days="" and="">===>
-Select your product and what you need help with
-Click on the blue box "still need help? Contact us. "
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