Z10 blackBerry Blackberry Protect undetected

Similar Questions

• BlackBerry Z10 Blackberry protect grayed out

  I use the Z10, the blackberry protect option is grayed out, luckily for me the device appear on the site to protect.

  What can I do to enable my phone because it displays as OFF & its greyed out.

  Yes, you get a screen, a ball in the first second (which ignores), hold DOWN the two depressed as I indicated until the screen will Dim.

  Try as I said.

• Z10 Blackberry Protect of blackBerry sound message won't go away!

  I used blackberry protect to find my Z10 and when I tried to turn off the sound, the sound would not stop. I had to pull the battery. When I replaced my battery, a message appeared on the black screen before the home screen (when I wake my z10) which read: "to stop ringing, on the right side of the device, press the Volume key. This message will not go away. It's been several days now. I did battery pulls, restarted my legacy, turned off my camera... Nothing helps. The message remains. Any idea on how to get this message off the screen. Thanks in advance for suggestions to help.

  Battery pull didn't work, but I re-found my camera, replayed the sound and when I stopped the sound by using the volume low... The message went away.

  Thanks for your help.

• BlackBerry Z10 Blackberry Protect service not available

  After upgrade to 10.1.0.4181, Blackberry Protect service is not running and the error "Unable to connect to the Service Blackberry Protect" appears.

  Help, please.

  Thank you

  Hello and welcome to the community!

  With a strong carrier network (for example, not only WiFi), I suggest the following steps, in order, even if they seem redundant to what you have already tried (step 1 should translate a message from your BB... Please wait just before moving on to the next step):

  1) register HRT

  • KB00510 How to register a BlackBerry smartphone with wireless network
  • Please wait message "registration" happen

  2) restart

  • Pre-BB10 ONLY devices. With power ON, remove the hood back and remove the battery. Wait a minute, then replace the battery and cover. Power on and wait patiently through the long reboot - about 5 minutes.
  • Peripheral BB10. Hold the top button until the counter reaches zero. Wait for the unit to be completely stopped (for example, nothing appears on the screen, no lights, etc.). Hold the top button until the red light. Wait through the entire boot process. IF this fails, you can try the method of battery-pull above, but it is normally NOT recommended unless nothing else works.
  • See if things return to functioning. Like all computing devices, BB suffers from memory leaks and others... with a hard reboot is the best remedy.

  I hope that will move things again for you! If this isn't the case, then you should contact your mobile provider for formal support.

  Good luck!

• BlackBerry Z10 blackberry Protect?

  I turned on bb protect the functionality of my camera, he asked my BB id and the password I entered.

  but when I go to protect.blackberry.com it is said that a device is not associated with this id

  What is the problem

  I give it a day and check again.

• BlackBerry 10 functions and features can not turn off my Blackberry Protect z10 after changing the password ID.

  My wife's phone was last updated the operating system more recent 10.3.2. I then tried to access a service and found when he asked for the Blackberry ID, we had forgotten the issue of password and user. Then I deleted the ID and set up a new. I can connect to the new identification, but he cannot confirm on the z10. Then I thought to wipe the z10 back to factory setting. However; the z10 shows that BB Protect is enabled and we cannot turn it off using the passwords that we try.

  I have logged on to the site of BB Protect and found there is no device associated with this Userid. Also, I find the screen for the current user ID name using our existing email address differs from the one showing on the screen z10 Blackberry ID. name I tried to change the screen name and password on the ID to be similar to the z10 site but it will not accept it.

  So now I'm unable to wipe the z10, or change the ID info to make it usable when required. I also noticed, online, there are instructions for the new OS 10.3.2 informing us that no wiping ability to Protect is disabled. There is no instructions on how to so that when a problem arises like mine.

  Help, please.

  I searched for a solution and I finally found one that works. It was posted by asokhay about a week ago and is as follows:

  "I found the solution!

  I connected my passport for Blackberry link and clicked on "back up and restore" in the left navigation tab. Then I clicked on Factory Reset. He asked me to unplug the unit and when I did the wipe of security has started to happen. "

  This works, however when I wipe the phone it took about 30 minutes. By reading this forum I found that some wipes can take several hours to complete depending on the amount of material is on the cell phone.  As I could not ' t register anything before this wipe I have to start over from the beginning. " Fortunately my wife added very little to the phone, such as applications or photos.

• BlackBerry Z10 need urgent help! Z10 has been locked by blackberry protect and could not be locked

  I blocked my z10 of blackberry protect this morning. but when I tried to unlock it I had a problem. because I need to type the password but the keyboard does not appear in z10 and I can't type the password to unlock it. Anyone know how to solve? Thank you.

  solved. rebooted the device and then the keyboard showed this time, typed in the past, unlocked. haha...

• BlackBerry Z10 face two problems: 1) frozen 2) Blackberry Protect browser does not read my Z10

  Hello world.

  I really need someone's help. I am facing two problems with my new Z10.

  (1) my browser froze since I deleted the cookies in the morning. I can see the menu on the left and use the settings, but bookmarks and shortcuts in the new tab page are without. I rebooted my phone a number of snow of time. Can anyone help with this?

  (2) I activated the Blackberry Protect feature in my Z10, but whenever I sign in the website protect with my blackberry id, the site say that no device has been linked to this account. Once again, I've passed that point and off several times, but nothing helped.

  Any help would be greatly appreciated.

  Thank you

  Concerning

  Sameer Nagpal

  Hey... good news! my browser has started working again. Entirely on his own initiative. Did nothing.
  I think that delete cookies only he mess up a little bit. BlackBerry still has some bugs to solve if it wants to offer the same experience without effort on other platforms.

  My suggestion is to wait outside as I did. Do not reload the OS. Well, I think that will get the browser works faster but I find that recharge a pain. Try side load the Dolphin Browser Android app Meanwhile

• BlackBerry BlackBerry Protect Z10?

  Hi, please someone help me!
  My name is Danielle I'm from Brasil and I lost my BB Z-10, on page Blackberry Protect, I tried to track the phone and I was so confused and upset that I clicked on "Tag as stolen" - but before I click on this option, it showed a message informing that even blocked as stolen I could manage my device - so I thought I could block and always follow up and send messages to try to recover , but now I have no option in my Blackberry protects the page.
  Do you know how to manage my device and try to get it back?
  Can I cancel this action and try to track my phone?
  Do you have any contact which allows access to my Blackberry and unlock this option, so after that, I managed by Blackberry Protect?
  I really like my phone and I want it back - please let me help.

  I agree that they should have known and that it is unacceptable. But it is what it is... all the volunteers here, we can do is try to help the best we can. I suggest that you try the official support channel, which starts with your mobile service provider.

  Good luck!

• Z10 blackBerry help! Several problems with Z10

  I bought my Z10 3 days and I noticed several questions:

  1. heating and custom battery last a whole day of work
  2. do not receive all the alerts from the applications installed on the hub, I have to restart my phone to receive (alerts, sms, facebook and whatsapp missing)
  3. impossible to remove the hub information, for instante, I a Notification welcome BlackBerry protect that go away from the hub (I tried to remove it and now it says: error: it is not possible to message of shut up o pen).
  4. on the hub, some contacts appear only Witherspoon phone number but no name.

  More information:
  Model number STL100-2
  Version SW 10.1.0.4181
  YES version 10.1.0.4633

  Thank you!

  Ana

  Hello hatchback!

  Yesterday I went to the store where I bought the phone and they discouvered that my SIM card is not a 100% ok, so they replaced it and these questions so resolute.

  Thanks anyway.

  Kind regards

  Ana

• BlackBerry Smartphones restore data on the new blackberry to Blackberry Protect, last performed restoration since my Blackberry Style 9670 stolen

  Help!  My Blackberry Style 9670 (BB OS 6) was stolen.

  My data was backed up on a daily basis by Blackberry Protect and nowhere else.

  New phones Blackberry will be able to access and restore my Blackberry Protect data, or I need to get a refurbished phone from BB OS 6 or?

  If your phone is under OS 7 or an earlier version, you will be able to access this data backup; BB10 phones cannot restore BlackBerry Protect data.

  BB10 phones are the Z10, the Z30, Q10 and the Q5.

  See you soon.

• Z10 Z10 BlackBerry blackBerry problem

  Hola amigos, he estado en este foro desde than put tapeworm anteriores con equipos SO 5.0 y 7.1, bueno, pues ahora he defined por a BlackBerry Z10 el cual the explico:

  A mi me lo nuevo mi tio lo uso regalaron y probo por lo 2 dias y puso contrasena y blackberry ID y el equipo is tapeworm SO 10.3.2 stink there is activo funcion antirrobo, al hacer a borrado del equipo al forzado no tener the contrasena, me pedia BlackBerry ID el cual mi tio lo creo el con @gnail in @gmailvez.

  Entonces decidi usar el Método remove anti-theft y fixed el problema, pero veo as el equipo tiene muy few applications, solo como 8, me dijeron as debo fornuis via OTA is that ahorita tiene el SO wont developer pero en el celular works so well.

  Pero los details than the he hallado are:

  * The majority of the apps android no lo is our (Whatsapp, FbLite, Instagram, Opera Mini, Candy Crush etc.).

  Tengo el SO 10.3.2.2876, so intento volver has charged el mismo SO me vuelve a activar el antirrobo y no puedo each.

  * El equipo is calienta a poco (los en normal blackberry).

  Me so no tengo acceso para fornuis Wifi! Espero me help thanks!

  GOOGLE TRANSLATE:

  Hello friends, I have been in this forum because I had my previous teams with OS 5.0 and 7.1, well, because now, I chose a Z10 BlackBerry which I explain:

  For me that my uncle gave me new use it and tested for two days and put the password and blackberry ID and hardware already had OS 10.3.2 and as the anti-theft function is active, to do a removal forced the team's do not have the password, the BlackBerry ID pedia me as Uncle @gnail believed him instead of @gmail.

  So I decided to use the method remove anti-theft and solved the problem, but I see that the team has very few applications, like 8, told me I need to update via OTA because now you have installed the OS developer but if the phone works fine.

  But the details I found is:
  * More android apps do not open close (Whatsapp, FbLite, Instagram, Opera Mini, Candy Crush etc.).

  OS 10.3.2.2876 me, if I'm trying to reload the OS activate even me again the burglar and I can not use it.

  I recommend that I have no wireless access to day! I hope to help me and thank you!

  Solved! Thank you!

• BlackBerry Blackberry Q10 ID deleted with Blackberry Protect to the

  Hello

  I do not own the Blackberry device, but my father and I think he did something wrong. He asked me to write to you to help you, because he can't use his device because it deleted the Blackberry account. On October 23, he bought Blackberry Q10 and on 26 October, he deleted an account (he had some problems with the reception of e-mails and he thought that it might help). He also said that the problem might be related with Blackberry Protect. What can I do to make him his device working properly?

  Greetings from Poland and thanks for any help.

  MREX.

  You can try. I don't think he'll do good. Why BlackBerry would be to blame when they provide a big warning that says do not remove the BBID if it is connected to a device?

• 10 Blackberry Protect BlackBerry cannot connect to the service of error on BlackBerry Classic

  Unable to connect to the classic BlackBerry Protect on BlackBerry service after the upgrade of the OS for OS 10.3.1.2072 10.3.1.1154 flows. The problem is not resolved even after upgrade to the latest official OS version 10.3.1.1581. Someone at - it experiienced this problem and is there a solution?

  Thanks for your reply and information about BBOS and BB10 users affected by the issue of BlackBerry Protect service. However, I have since effectively solve the problem with an intuitive understanding and a little help from Crackberry.com. Before checking your answer, I saw a comment written by Blaize the Crackberry.com about users who purchased devices BB ShopBlackBerry or Amazon, but have not yet received the recent BlackBerry 10.3.1 update. Referring to a display on Twitter by Michael Clewley @MichaelClewley the following procedure has been proposed "Power off, remove the sim card, restart WiFi only. Look for the updates. Power off, re - insert sim, continue. "On a haunch, I decided to use a procedure similar"turning the unit off, remove sim, restart with WiFi on and then turn it on BlackBerry Protect. To my astonishment, BlackBerry Protect service was restored. Finally, put off, re - insert sim, check the BlackBerry Protect service to check the condition of the remains on. Success!

• Z10-blackBerry App Data

  If I load a new o.s. on my z10 and before that I did I load my all my pic, music and contact on a sd card. I also did a return to the top with the software link.

  So my problem is that I forgot to game data and data of the application do not forget. I read on this forum below.

  http://supportforums.BlackBerry.com/T5/BlackBerry-Z10/BlackBerry-10-specific-backup-and-restore/m-p/...

  So my question I opened a backup on my pc and just load the game data and remember not only application data. If so where it goes into the BONE

  Thank you

  If this isn't the case, I have to start all over again.

  Hey djanti13.

  Welcome to the community of BlackBerry Support Forums.

  A backup BlackBerry link contains 3 types of databases. Application data, media, and parameters.

  The Data of Application contains data related applications such as game data saved, the local PIM data such as contacts and calendar data (which is stored locally on the BlackBerry, do not live sync) and notes in the application do not forget.

  Media contains a backup of all the images, video and music stored locally on your BlackBerry (not including the SD card).

  Parameters contains the General settings for BlackBerry as UI settings, notifications and email accounts.

  To answer your question; No, you cannot open the data specific restore all files and backup such as Remember application data or parts saved as they are part of the basis of Application data . However, you can select only the data from the Application to restore the backup and omit the media and settings , if you wish.

  I hope that this helps, please let me know if you have any other questions.

  See you soon.