BlackBerry Z10 Blackberry Protect service not available

After upgrade to 10.1.0.4181, Blackberry Protect service is not running and the error "Unable to connect to the Service Blackberry Protect" appears.

Help, please.

Thank you

Hello and welcome to the community!

With a strong carrier network (for example, not only WiFi), I suggest the following steps, in order, even if they seem redundant to what you have already tried (step 1 should translate a message from your BB... Please wait just before moving on to the next step):

1) register HRT

  • KB00510 How to register a BlackBerry smartphone with wireless network
  • Please wait message "registration" happen

2) restart

  • Pre-BB10 ONLY devices. With power ON, remove the hood back and remove the battery. Wait a minute, then replace the battery and cover. Power on and wait patiently through the long reboot - about 5 minutes.
  • Peripheral BB10. Hold the top button until the counter reaches zero. Wait for the unit to be completely stopped (for example, nothing appears on the screen, no lights, etc.). Hold the top button until the red light. Wait through the entire boot process. IF this fails, you can try the method of battery-pull above, but it is normally NOT recommended unless nothing else works.
  • See if things return to functioning. Like all computing devices, BB suffers from memory leaks and others... with a hard reboot is the best remedy.

I hope that will move things again for you! If this isn't the case, then you should contact your mobile provider for formal support.

Good luck!

Tags: BlackBerry Smartphones

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