Z10 blackBerry forgotten password & BB ID answer and cannot access mail, now what?

I made a new account of BB ID as suggested:

http://BTSC.webapps.BlackBerry.com/BTSC/ViewDocument.do?noCount=true&externalID=nl-NL-KB26361&cmd=di... (Dutch)

Now what?

If you do a new BB ID, and you are ready to use it, you will need to do a wipe of security on your Z10 because your old ID BB will always be associated to your phone.

To do a security wipe, slide down on your home screen and follow the settings > Security and privacy > Security wipe and follow the instructions. Note that all of the data associated with your old BB ID (contacts, paid apps BlackBerry World, etc.) will be lost and you will essentially be start over from the beginning.

I hope that helps you.

Tags: BlackBerry Smartphones

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