Z5c: No data connection to all when 4G enabled on tmo, works well with 3G

Hi all
I just got the international Z5c, model E5823, which supports us the two tmo strips LTE in my area (groups 2 and 12). When I have 3G preferred network type, I get more bars and have connectivity to data. When I turn it to 4G, the bars go down to 1 or 2, and I get no data.

I did a logcat when switching from 3 G to 4 G and noticed that during the passage, the icon switches between H + and H, then finally falls. I'm still trying see if there is anything useful in the logcat, but the only thing I noticed that seemed interesting was

D/StatusBar.NetworkController( 2598): updateIconSet, voice network type is: 13/LTE, data network type is: 13/LTE

To me, it looks like I could see problems with some failure of the attempt to use voice over lte (as this phone supports).

Anyway, anyone know how I can turn off voice on LTE? There was an option in the menu of the phone on the so-called Z3 who would let you turn on/off, but I don't see anywhere on that.

If there is more info about logcat (or one kind radio logcat if possible, I read that you can do on some android devices), I can provide.

If all goes well, it is possible to solve this problem, as I love this phone and hate having to return it.

@uliwolly Yes. I also checked that I have the right selected network.

Oh yes, I just got this job. In the network menu 'More' I just see the item "Internet settings" at the bottom that seems to have entered the information on the correct configuration of tmo us and applied. I am now fully operational on 4G.

Tags: Sony Phones

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