Zbook 14 - black screen at the resumption of the mode standby

I just bought a Zbook 14 and 8.1 of Windows running x 64. When the computer resumes / gatherings of standby, the screen is all black and I have to force a restart by pressing on and hold the power button.

Currently I have a problem with AMD video drivers, and it seems to be related.

If I disable the AMD card in Device Manager sleep 'works', but the sleep is not indicating the flashing light on the power button (minor but good to know).

When resume from sleep the Intel card in Device Manager says:

Windows has stopped this device because it has reported problems. (Code 43)

And the brightness adjustment does not work more.

SOLUTION

It was a bit hard to really remove all AMD drivers. I used the "AMD own Uninstall Utility" found at: http://support.amd.com/en-us/download

After that, the drivers really failed for the cards.

This is my debit which worked for me:

  1. Run "uninstall utility own AMD."
  2. Install the Intel display drivers on HP website
  3. Reset
  4. Necessary to complete a Windows device detection
  5. Reset
  6. AMD drivers on HP website
  7. Reset
  8. Fact

Thank you all for your help and your support.

 

olle_kan

Please uninstall the video drivers

remove the old driver directory

And install both the HP page

Please do not install form AMD driver AMD page

The new version of Bios is ok.

Tags: Notebooks

Similar Questions

  • black screen after the mode standby, windows 8

    I upgraded my laptop HP dv6 to windows 8. I get a black screen after I wake up from sleep mode. as if the monitor has no power.

    In fact, I solved the problem by upgrading my graphics card driver.

    but I was troubled because I thought that it was up-to-date.
    display the properties of the computer - device manager - adapters - NVIDIA GeForce GT 230 M
    I have a click right on NVIDIA GeForce GT 230 M, and then clicked on update driver software. He told me that the driver was updated.
    but I checked the nvidias site. There, I found a newer version.
    It was confusing. Why windows can't find this newer version?
  • Black screen after the mode 'sleep'

    My laptop never wakes fashion "Eve" and just keep with the dreaded black screen.

    If anyone has had this problem or have solutions?

    I am currently using a hardware, operating system.

    This message can help,

    http://h30434.www3.HP.com/T5/notebook-lockups-freezes-hangs/Pavilion-DV6-black-screen-after-sleep-mode/TD-p/527033

  • L750D-1DQ satellite - black screen after the mode 'sleep'

    My new laptop L750D 1DQ does not start correctly after the return of the mode "Eve".
    The screen is very dark, I can't seem to clear up.

    I tried the combination FN + F7, but it does not work (and other shortcut keys do not work ether).
    When I restart, the screen works again.

    What must I do, so I can start to work after returning from the mode "sleep"?

    Hello

    You are able to change the brightness in Power Options Win 7?

    Check this box:
    http://APS2.toshiba-tro.de/KB0/HTD12017W0001R01.htm

    You can choose a power plant that is enabled in the profile of power you use.
    You will see the option to adjust the brightness of the plan.
    Set the control to the right to increase the brightness. Do this for setting battery and area setting

    In addition, you should go to advanced-> display settings
    Here, you must choose the brightness of the display and need to change the value of %. This defined the default display brightness when battery and AC power running

  • How to bypass the login screen of the mode standby in Windows 7 Professional with active screen saver

    Here is the solution/answer:

    1. go in Control Panel

    2. click on "personalization."

    3. on the lower right corner to say 'screen saver '. Click on screen saver.

    4. in the scree of Eve window between the 'Screensaver' name and the power management box is empty 'Wait' then 'minutes '.

    Right of "minutes" is a block that says "on resume, display the login page.»

    5. If the "On Resume, the logon screen" box is check uncheck.

    6. click 'OK' your done

    This works if you have an active screen saver and works.

    Hello

    Good thing Mark a. Kite!

    Anyone having this problem should also consult:

    Control Panel - Power Options - left requires a password on Wake-Up - tick don't
    Require a password - save the changes.

    I hope this helps.

    Rob Brown - Microsoft MVP<- profile="" -="" windows="" expert="" -="" consumer="" :="" bicycle=""><- mark="" twain="" said="" it="">

  • iPhone 7 more stuck on black screen with the spinning wheel

    How can I fix it? I tried to reset, go into DFU mode, recover from iTunes. Nothing works. I can't use iTunes because he wants me to grant access from my iPhone is not responding. DFU mode doesn't work, the screen does not any combination of seconds I hold down the buttons to. This has happened more than an hour. Should I just wait for the battery to die? Please note that I do not live in the United States or the U.K. or anywhere with an Apple Store, I can take it to.

    Thank you

    Hello! I think that I may have a solution to our problem of the black screen with the circle of rotation.

    I came across this post today because my iPhone all nine 7 (which I've upgraded to the latest ios) also got stuck on a black screen with the circle of rotation. I tried to update some of my apps, when suddenly the screen froze. I clicked once on the home button and the screen become black with the subsequent appearance of the circle of rotation.

    I have tried everything - simultaneously press the home button and power (does not work). connected to itunes to do a restore (it won't let me not because my "find my iPhone" was turned on - but I could not turn off because my phone was insensitive).

    In any case, a very useful Mr. Damon (Senior Advisor to Apple) helped me via chat to solve the problem.

    Here's what I did:

    1. make sure that your iPhone is disconnected from the socket or the computer.

    2. hold the POWER button and the VOLUME DOWN button at the same TIME. If it works, the screen should turn off almost immediately.

    3. connect your iPhone to the computer. (when I have connected to the computer, my iPhone automatically on and was ready to be reused).

    The steps below are for those whose iPhones did not turn with the above steps. The following steps are designed to allow you to disable remote your 'find my iPhone', so you can do a manual restore from iTunes.

    4. go to www.icloud.com.

    5. click on Find iPhone

    6. given that the phone is turned off already, he won't be able to find it. On the top bar, click DEVICES.

    7. click on your iPhone.

    8. click on "delete account".

    9. go into your itunes and do a restore.

    I did have to do steps 4 to 9 more, because as I said, my iPhone automatically activated after step 3.

    This really worked for me. I hope this works for everyone else too! Have a great day!

  • YouTube load black screen for the first five seconds

    As of the beginning of January 2013 in Firefox, videos YouTube are responsible as empty black screens for the first five seconds. 0:06 mark, video begin to play normally. This isn't a problem in Chrome or IE. Tested with all plug-ins and Add-ons disabled (except Flash player). Plug-ins/add-ons custom updated. Tried to reinstall Firefox without solution. Help? Thank you!

    You can check the problems caused by the recent updates of Flash and try these:

    • disable an eventual extension of the browser for Firefox Plugin RealPlayer Record and if installed RealPlayer update
    • disable the safe_mode in Flash 11.3 and later versions
    • turn off hardware acceleration in the Flash plugin
  • Black screen in the online store

    Hello

    After resetting the account, I created a new account, but after login, I get black screen in the virtual store.
    What's wrong?

    Hmm, in my case virtual store access works
    Are you using the latest firmware on your device to Journ.E touch?
    http://APS2.toshiba-tro.de/KB0/OPT0502VS0000R01.htm

  • Satellite X 205-SLi3 - black screen with the mobile mouse at startup

    I have a computer laptop X 205 - Sli 3 satellite, which is a little more than a month and running windows Vista. (let me know if the exact specifications make a difference)

    Yesterday morning my laptop was working fine, I arrested him at home because I need to take to work with me to get some files there. However, when I tried to turn it back on all I got was a black screen with cursor mouse mobile white dead center. I saw other posts with similar problems, but no solutions.

    Loads everything up as normal at the beginning: I get the Toshiba load screen (this allows me to make changes to the boot from there with F2, F8, F12 or, but none seems to have no effect) and I get the little green loading bar of Microsoft just before the screen blinks a few times and then turns black except for the white mouse. The touchpad, Capslock and scroll lock keys * are * admissible, but the function keys and Ctrl + Alt + Delete to do * not * work. There is no way to stop the laptop at this point without maintaining the power button.

    I tried to start in safe mode, safe mode with networking, safe mode with command prompt, only to get exactly the same result after Windows loading bar. (only a lower resolution on this beautiful Virgin high-def screen mouse cursor). I activated the boot record, nothing, I tried to start with the "last known good configuration", nothing.

    I tried windows repair options: repair system, System Restore (it * was * a windows update just before restore point in my laptop screwed up and I m wondering if that has something to do with it because it was the first time the computer was turned off since the auto update installed... but get an older restore point does not help) , as well as the windows memory diagnostic tool. Everything is displayed normally but still black screen after the loading bar Microsoft...

    I also tried the debug mode, and directory services restore mode just for the heck of it - each time the black screen of death.

    I even put in the Toshiba recovery disc and put my laptop to boot from the CD rather than the HD (it gives me the same options by pressing F8 and go to repair are starting only I didn't have to put my admin password)

    The only thing I can think that I n t done is format my whole hard drive, I know that this is not always a solution, and I prefer to keep all my school and work files if possible. Fortunately I am able to get into the command prompt BACK and some of the most important things am copy on a USB key, but I'll still probably lose all my programs and larger files.

    Someone had a similar problem?
    If so, what was the solution?
    I would call all technical support, but I won't have time until after the new year to spend on the phone and I have a feeling that their solution will be to format and use the recovery disc.

    Man, such an expensive machine and then all this work of wouldn because of some software sh... So, if you have backed up your most important files, then, I would _recommend_ you to recover your machine. Won´t solve you anything just trying to find the error, believe me, you'll go nuts.

    Just put the recovery in the drive and start the process of "delete-all-my-programs-but-protect-my-nerves-and-make-everything-OK".

    Welcome them

  • Why my iphone 6 more stuck with the apple logo and the black screen after the factory reset?

    I'm selling my iphone 6 Plus I did a factory reset, but it has stuck on a black screen with the white apple journal for more than an hour, why what is happening?

    Force the restart: press the lock and home buttons until the Apple logo appears again.

  • Re: Satellite A100-011 does not start, a black screen at the beginning

    I have a Toshiba Satellite A100-011, which is almost 5-6 years. It suddenly started to behave abnormal.

    First of all, I started to get a 1-2 sec black screen when he was running. The screen was on and off occasionally.

    After a few days, I could not started upward from my windows xp sp3 operating system. I tried to start in safe mode with networking to see if I had a few spy, virus or something. I ran avast, hijact, ad-aware and some more, but not found anything.

    Later, I tried to format my laptop with a xp professional, but this time I can't see any reflection that passes more fun running and a black screen. I just got a black screen at the beginning and it does not start.

    I plugged on a television screen, and here I have started. I have re-installed all the drivers and formatted, but all I get is a black screen on my laptop at the beginning.

    What should I do now? Do you think I have a problem with my screen of HW or a driver problem with nvidia geforce go 7600? Maybe I'm missing something?

    Thanks in advance for all replies.

    If you can see the picture on the TV there are a few s laptop display problem. Y at - it some problem connection or display itself.

    You want to fix it yourself? You can disassemble the laptop?
    I mean if you have any experience with this kind of things that you should seek professional help.

  • Satellite A105-S4114 - black screen, maybe the heating problem?

    Hey all

    I'm new to the Board and I really hope that someone can help me with my computer problems.
    I have a Toshiba Satellite A105-S4114. In the last week or so, it started to get a black screen. If I m in the middle of watching a video, the sound would just go to a repetitive tone (very annoying sound) and the screen freezes completely.

    He sometimes goes to a black screen. The screen is not black as if the CPU is off but it's dark and nothing is displayed. This occurs when the computer has been for a little. I have had it over 2 hours now, and if this problem persists, it will happen more frequently. I've updated all the software and windows xp. Some people tell me that my motherboard is dying and I can't do anything, but some people say maybe it's an overheating problem.

    The vent on the left hand does not always give off light, but the laptop gets hot enough. Is it possible that my fan is dying? In the case of this "black screen", the computer is not power down and for this reason, I ve people had told me that he is not an overheating problem.

    Any ideas?

    Help, please. I sprayed the CPU down to the dust, and it has gotten a little better. I hold hope that I don't need to buy a replacement right away. I've had this for about 3 years.

    Thank you, Danny.

    [email protected]

    Hey mate,

    I think that for the moment no one can really say what the reason, but I also think it might be an overheating problem and you should start cleaning your laptop first. The point is that if the laptop is overheated (e. g. graphics card), you might get a black screen, freezes or your laptop stops immediately. So if please try to clean and follow these instructions: http://aps2.toshiba-tro.de/kb0/HTD7A01ZZ000AR01.htm

    Of course it could also be a motherboard problem but the laptop cleaning is cheaper and quicker ;)

    If it doesn t work you can access a service provider authorized professional assistance.

  • After logging on my Satellite Pro only black screen and the cursor are visible

    I have a windows vista pro (PSAASE-00G004GR) satellite after turn on and typing the password for windows vista, the screen goes black but I see that the cursor moves & because it seems that the hard drive also works in th background, but I can't see anything except the mouse cursor , I tried to boor with other options (LAST WORK safe MODE KNOWN FEATURES... etc) but it's still the same only black screen and the cursor...

    I do not prefer the product cause of my data recovery on this subject, any ideas?
    thnx

    Hello

    You have the Satellite Pro A100 PSAAS hmm if you want to save your personal data, I recommend to remove the portable computer HARD drive and try connecting it to another computer via an external USB HDD controller. These cases of 2.5 HARD disk are not expensive and you can buy it in every store of the computer.

    Then you could try to recover the laptop delivered together with the Toshiba Recovery CD.
    But wait; have you tried to connect the laptop to the external display?
    Check it!
    Maybe you could see something on the second screen.

    I think that this procedure could be useful to clarify what s wrong.
    To me this question looks like a small little dysfunction of the FL inverter.
    In this case the installation of the new operating system will help you not to solve this problem.

    But who knows the verification is necessary to find what could be wrong.

    Good luck and bye ;)

  • Envy 15 k005tx: laptop will not close properly... the va just black screen but the light is on and the fan also

    Laptop doesn't go out normally... va just black screen but the light is on and the fan is also on... so I have to stop it by pressing the power button... help plz...

    Hello

    On some machines, the pilot for 11 series IMEI has been known to cause that kind of question of the judgment, so it may be worth trying an earlier version.

    Try to use the following method to see if you can install an earlier version of the driver IMEI.

    Download driver IMEI on the link below and save it in your downloads folder.

    http://ftp.HP.com/pub/SoftPaq/sp66001-66500/sp66228.exe

    Disable your wireless card (should be f12 ).

    Open your download folder and run the installer - it warns you that it is an earlier version, but simply continue.

    When finished, restart the laptop.

    If the computer shuts down correctly, turn on your wireless adapter and use the utility on the following link to prevent Windows 10 to update automatically the driver IMEI again.

    https://support.Microsoft.com/en-GB/KB/3073930

    Kind regards

    DP - K

  • Satellite M70 - black screen after the installation of recovery

    So far, what I did is put in the Recovery DVD - ROM product. Then when my computer restarts I was invited to restore my computer failing and said. After that he went through this process, that he told me to remove the disc that I did. Now he only get a black screen after the Toshiba screen that gives me options f2 for Setup and f12 for options.

    I don't know what to do now to make my laptop works again. Help, please.

    Hi Zach_1,

    Have you tried to launch the installation of recovery again? Maybe that something was wrong during the first installation, it might have arrived
    Then retry the recovery facility and see what happens.

    If it doesn't work you should try a normal Microsoft disk so determine if the problem is related to hardware or recovery disk.

Maybe you are looking for