Black screen in the online store

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• A new cartridge black HP564 on the online store HP says 'damaged' when inserted. What to do next?

  I just tried to install a new cartridge black HP564 I bought the HP Store online. I keep getting a "cartridge seems to be missing or damaged."  I replaced the cartridges frequently, but this is apparently a faulty cartridge in the HP Store. May be returned?

  Thank you captijack. Glad to hear your got running again. Also thanks for the kudo, I appreciate it. If you have any other questions do not hesitate to post them.

  Take care

  Sean

• iPhone 7 more stuck on black screen with the spinning wheel

  How can I fix it? I tried to reset, go into DFU mode, recover from iTunes. Nothing works. I can't use iTunes because he wants me to grant access from my iPhone is not responding. DFU mode doesn't work, the screen does not any combination of seconds I hold down the buttons to. This has happened more than an hour. Should I just wait for the battery to die? Please note that I do not live in the United States or the U.K. or anywhere with an Apple Store, I can take it to.

  Thank you

  Hello! I think that I may have a solution to our problem of the black screen with the circle of rotation.

  I came across this post today because my iPhone all nine 7 (which I've upgraded to the latest ios) also got stuck on a black screen with the circle of rotation. I tried to update some of my apps, when suddenly the screen froze. I clicked once on the home button and the screen become black with the subsequent appearance of the circle of rotation.

  I have tried everything - simultaneously press the home button and power (does not work). connected to itunes to do a restore (it won't let me not because my "find my iPhone" was turned on - but I could not turn off because my phone was insensitive).

  In any case, a very useful Mr. Damon (Senior Advisor to Apple) helped me via chat to solve the problem.

  Here's what I did:

  1. make sure that your iPhone is disconnected from the socket or the computer.

  2. hold the POWER button and the VOLUME DOWN button at the same TIME. If it works, the screen should turn off almost immediately.

  3. connect your iPhone to the computer. (when I have connected to the computer, my iPhone automatically on and was ready to be reused).

  The steps below are for those whose iPhones did not turn with the above steps. The following steps are designed to allow you to disable remote your 'find my iPhone', so you can do a manual restore from iTunes.

  4. go to www.icloud.com.

  5. click on Find iPhone

  6. given that the phone is turned off already, he won't be able to find it. On the top bar, click DEVICES.

  7. click on your iPhone.

  8. click on "delete account".

  9. go into your itunes and do a restore.

  I did have to do steps 4 to 9 more, because as I said, my iPhone automatically activated after step 3.

  This really worked for me. I hope this works for everyone else too! Have a great day!

• After logging on my Satellite Pro only black screen and the cursor are visible

  I have a windows vista pro (PSAASE-00G004GR) satellite after turn on and typing the password for windows vista, the screen goes black but I see that the cursor moves & because it seems that the hard drive also works in th background, but I can't see anything except the mouse cursor , I tried to boor with other options (LAST WORK safe MODE KNOWN FEATURES... etc) but it's still the same only black screen and the cursor...

  I do not prefer the product cause of my data recovery on this subject, any ideas?
  thnx

  Hello

  You have the Satellite Pro A100 PSAAS hmm if you want to save your personal data, I recommend to remove the portable computer HARD drive and try connecting it to another computer via an external USB HDD controller. These cases of 2.5 HARD disk are not expensive and you can buy it in every store of the computer.

  Then you could try to recover the laptop delivered together with the Toshiba Recovery CD.
  But wait; have you tried to connect the laptop to the external display?
  Check it!
  Maybe you could see something on the second screen.

  I think that this procedure could be useful to clarify what s wrong.
  To me this question looks like a small little dysfunction of the FL inverter.
  In this case the installation of the new operating system will help you not to solve this problem.

  But who knows the verification is necessary to find what could be wrong.

  Good luck and bye ;)

• I just ran the last update for my iPad and now it just continuously reboots to the black screen with the Apple Logo. Hard restarting does not help, neither do not connect the camera to MacBookPro. Any ideas?

  I just ran the last update for my iPad and now it just continuously reboots to the black screen with the Apple Logo. I left plugged in all night and still no change. Hard restarting does not help, neither do not connect the unit to aMacBookPro. When I do this, iTunes complains that it can not connect because the iPad 'expires '. Now it is disconnected, but I can't turn it off. Even close the lid will not extinguish it. Any ideas?

  Try the following. It seems yo may have to let the battery drain is completely:

  - iOS: do not respond or does not light

  -Also try DFU mode recovery mode post-test

  How to put iPod touch / iPhone in DFU "Karthik doodles."

  -If failed and that you cannot completely turn completely the iOS device, leave the battery to drain completely. After loading a hour repeat the foregoing.

  -Try a different cable

  -Try on another computer

  S ' there is still not successful that usually indicates a hardware problem and an appointment at an Apple store Genius Bar is in order.

  Shop Apple Store - Genius Bar

• YouTube load black screen for the first five seconds

  As of the beginning of January 2013 in Firefox, videos YouTube are responsible as empty black screens for the first five seconds. 0:06 mark, video begin to play normally. This isn't a problem in Chrome or IE. Tested with all plug-ins and Add-ons disabled (except Flash player). Plug-ins/add-ons custom updated. Tried to reinstall Firefox without solution. Help? Thank you!

  You can check the problems caused by the recent updates of Flash and try these:

  • disable an eventual extension of the browser for Firefox Plugin RealPlayer Record and if installed RealPlayer update
  • disable the safe_mode in Flash 11.3 and later versions
  • turn off hardware acceleration in the Flash plugin
  • http://KB.mozillazine.org/Flash#troubleshooting

• Satellite X 205-SLi3 - black screen with the mobile mouse at startup

  I have a computer laptop X 205 - Sli 3 satellite, which is a little more than a month and running windows Vista. (let me know if the exact specifications make a difference)

  Yesterday morning my laptop was working fine, I arrested him at home because I need to take to work with me to get some files there. However, when I tried to turn it back on all I got was a black screen with cursor mouse mobile white dead center. I saw other posts with similar problems, but no solutions.

  Loads everything up as normal at the beginning: I get the Toshiba load screen (this allows me to make changes to the boot from there with F2, F8, F12 or, but none seems to have no effect) and I get the little green loading bar of Microsoft just before the screen blinks a few times and then turns black except for the white mouse. The touchpad, Capslock and scroll lock keys * are * admissible, but the function keys and Ctrl + Alt + Delete to do * not * work. There is no way to stop the laptop at this point without maintaining the power button.

  I tried to start in safe mode, safe mode with networking, safe mode with command prompt, only to get exactly the same result after Windows loading bar. (only a lower resolution on this beautiful Virgin high-def screen mouse cursor). I activated the boot record, nothing, I tried to start with the "last known good configuration", nothing.

  I tried windows repair options: repair system, System Restore (it * was * a windows update just before restore point in my laptop screwed up and I m wondering if that has something to do with it because it was the first time the computer was turned off since the auto update installed... but get an older restore point does not help) , as well as the windows memory diagnostic tool. Everything is displayed normally but still black screen after the loading bar Microsoft...

  I also tried the debug mode, and directory services restore mode just for the heck of it - each time the black screen of death.

  I even put in the Toshiba recovery disc and put my laptop to boot from the CD rather than the HD (it gives me the same options by pressing F8 and go to repair are starting only I didn't have to put my admin password)

  The only thing I can think that I n t done is format my whole hard drive, I know that this is not always a solution, and I prefer to keep all my school and work files if possible. Fortunately I am able to get into the command prompt BACK and some of the most important things am copy on a USB key, but I'll still probably lose all my programs and larger files.

  Someone had a similar problem?
  If so, what was the solution?
  I would call all technical support, but I won't have time until after the new year to spend on the phone and I have a feeling that their solution will be to format and use the recovery disc.

  Man, such an expensive machine and then all this work of wouldn because of some software sh... So, if you have backed up your most important files, then, I would _recommend_ you to recover your machine. Won´t solve you anything just trying to find the error, believe me, you'll go nuts.

  Just put the recovery in the drive and start the process of "delete-all-my-programs-but-protect-my-nerves-and-make-everything-OK".

  Welcome them

• Why my iphone 6 more stuck with the apple logo and the black screen after the factory reset?

  I'm selling my iphone 6 Plus I did a factory reset, but it has stuck on a black screen with the white apple journal for more than an hour, why what is happening?

  Force the restart: press the lock and home buttons until the Apple logo appears again.

• Re: Satellite A100-011 does not start, a black screen at the beginning

  I have a Toshiba Satellite A100-011, which is almost 5-6 years. It suddenly started to behave abnormal.

  First of all, I started to get a 1-2 sec black screen when he was running. The screen was on and off occasionally.

  After a few days, I could not started upward from my windows xp sp3 operating system. I tried to start in safe mode with networking to see if I had a few spy, virus or something. I ran avast, hijact, ad-aware and some more, but not found anything.

  Later, I tried to format my laptop with a xp professional, but this time I can't see any reflection that passes more fun running and a black screen. I just got a black screen at the beginning and it does not start.

  I plugged on a television screen, and here I have started. I have re-installed all the drivers and formatted, but all I get is a black screen on my laptop at the beginning.

  What should I do now? Do you think I have a problem with my screen of HW or a driver problem with nvidia geforce go 7600? Maybe I'm missing something?

  Thanks in advance for all replies.

  If you can see the picture on the TV there are a few s laptop display problem. Y at - it some problem connection or display itself.

  You want to fix it yourself? You can disassemble the laptop?
  I mean if you have any experience with this kind of things that you should seek professional help.

• Satellite A105-S4114 - black screen, maybe the heating problem?

  Hey all

  I'm new to the Board and I really hope that someone can help me with my computer problems.
  I have a Toshiba Satellite A105-S4114. In the last week or so, it started to get a black screen. If I m in the middle of watching a video, the sound would just go to a repetitive tone (very annoying sound) and the screen freezes completely.

  He sometimes goes to a black screen. The screen is not black as if the CPU is off but it's dark and nothing is displayed. This occurs when the computer has been for a little. I have had it over 2 hours now, and if this problem persists, it will happen more frequently. I've updated all the software and windows xp. Some people tell me that my motherboard is dying and I can't do anything, but some people say maybe it's an overheating problem.

  The vent on the left hand does not always give off light, but the laptop gets hot enough. Is it possible that my fan is dying? In the case of this "black screen", the computer is not power down and for this reason, I ve people had told me that he is not an overheating problem.

  Any ideas?

  Help, please. I sprayed the CPU down to the dust, and it has gotten a little better. I hold hope that I don't need to buy a replacement right away. I've had this for about 3 years.

  Thank you, Danny.

  [email protected]

  Hey mate,

  I think that for the moment no one can really say what the reason, but I also think it might be an overheating problem and you should start cleaning your laptop first. The point is that if the laptop is overheated (e. g. graphics card), you might get a black screen, freezes or your laptop stops immediately. So if please try to clean and follow these instructions: http://aps2.toshiba-tro.de/kb0/HTD7A01ZZ000AR01.htm

  Of course it could also be a motherboard problem but the laptop cleaning is cheaper and quicker ;)

  If it doesn t work you can access a service provider authorized professional assistance.

• Envy 15 k005tx: laptop will not close properly... the va just black screen but the light is on and the fan also

  Laptop doesn't go out normally... va just black screen but the light is on and the fan is also on... so I have to stop it by pressing the power button... help plz...

  Hello

  On some machines, the pilot for 11 series IMEI has been known to cause that kind of question of the judgment, so it may be worth trying an earlier version.

  Try to use the following method to see if you can install an earlier version of the driver IMEI.

  Download driver IMEI on the link below and save it in your downloads folder.

  http://ftp.HP.com/pub/SoftPaq/sp66001-66500/sp66228.exe

  Disable your wireless card (should be f12 ).

  Open your download folder and run the installer - it warns you that it is an earlier version, but simply continue.

  When finished, restart the laptop.

  If the computer shuts down correctly, turn on your wireless adapter and use the utility on the following link to prevent Windows 10 to update automatically the driver IMEI again.

  https://support.Microsoft.com/en-GB/KB/3073930

  Kind regards

  DP - K

• Satellite M70 - black screen after the installation of recovery

  So far, what I did is put in the Recovery DVD - ROM product. Then when my computer restarts I was invited to restore my computer failing and said. After that he went through this process, that he told me to remove the disc that I did. Now he only get a black screen after the Toshiba screen that gives me options f2 for Setup and f12 for options.

  I don't know what to do now to make my laptop works again. Help, please.

  Hi Zach_1,

  Have you tried to launch the installation of recovery again? Maybe that something was wrong during the first installation, it might have arrived
  Then retry the recovery facility and see what happens.

  If it doesn't work you should try a normal Microsoft disk so determine if the problem is related to hardware or recovery disk.

• iPhone 6 alternating between the black screen and the Apple logo and nothing else

  my iPhone 6 alternates between a black screen and the Apple logo, what do I do?

  Hi Nathanielfromwa,

  If your iPhone 6 alternates between black screens and the Apple logo, this could be a problem that can be fixed by wiping your iPhone to factory settings. If this is the case, save your iPhone first. I've included links if you need help with backing up your iPhone, but also to reset to the factory settings.

  How to back up your device using iCloud or iTunes - Apple Support

  Erase content and settings on your iPhone, iPad, iPod touch or Apple Watch - Apple Support

  I hope this helps, and if you have more questions, do not hesitate to ask!

• Black screen when the phone call after 5.1

  The screen loses response (black screen) on the call (after dialing) after 5.0 OTA. But it works well if I plug headphones. The screen can also recover the black screen after I have connect a listener.

  Do you have a case on your phone? It can interfere with the proximity sensor and turn the screen black... it is supposed to do after you hold the phone to your ear/head so that your face not to accidentally push buttons.

  If it does when you do not hold your phone to your face/head/ear then something else is triggering the sensor of prox - often a case which is near the prox sensor, or a protective screen that is not clear in this area can cause this.

• Windows 7 black screen with the cursor of the mouse in normal mode and safe

  Hi all
  I hope someone can help.
  Laptop downloaded updates and after the restart will only go to a black screen with the mobile mouse cursor.
  This occurs in safe mode, normal mode.
  I tried all variations of safe mode and still the same thing happens.
  Last known configuration does not solve. (i.e. no restoration or image to enter)
  Using the vista win7 dvd upgrade or a linux dvd and screen appears as you expect his obvious system is very good.
  I tried the options on ctrl alt del, ctrl shift esc etc etc, but I cannot go into Control Panel, or a any part of the win7 GUI.
  Best I can do is access via the command-line... any thoughts on how to fix?

  Hello

  Welcome to Microsoft Windows 7 answers Forum!

  You can try the following steps and check whether the problem is resolved.

  You can disconnect all external devices except the keyboard and mouse and check if you are able to boot to the desktop and check.

  I also recommend what to do the Startup Repair. Follow these steps:

  To perform a Startup Repair follow these steps:

  1. Insert the DVD of Windows 7 and restart the computer.

  2. when we are asked to press a key to boot from the DVD, please press enter or the SPACEBAR.

  3. choose your language settings, and then click Next.

  4. click on repair your computer.

  5. Select the operating system you want to repair, and then click Next.

  6. in the System Recovery Options menu, click Startup Repair. Startup Repair can invite you to make choices as it tries to solve the problem, and if necessary, it may restart your computer, because it makes the repairs.

  Access the link below for more information on the Startup Repair:

  http://windowshelp.Microsoft.com/Windows/en-us/help/5c59f8c1-b0d1-4F1A-AF55-74f3922f3f351033.mspx

  See also:

  http://social.answers.Microsoft.com/forums/en-us/w7install/thread/ab43493b-247C-427e-BA21-4950eea279ac

  http://social.answers.microsoft.com/Forums/en-US/vistawu/thread/24b44a01-872e-4d87-867f-ed01a3579031/ for the black screen problem

  Thank you, and in what concerns:

  Suresh Kumar-Microsoft Support.

  Visit our Microsoft answers feedback Forum and let us know what you think.