ZBook 17 Gen 2 (class business): terrible abuse from HP services.

I had a lot of bad issued with my laptop since I first purcased it HP directly.

1. my ZBook 17 Gen 2 came with missing pieces, that I had no idea on util I saw videos of youtube on my product.

2. when I tried to getcustomer relationships to help me out, I was at work and the representative it called screamed through the phone, insult me and when asked to reach out to a higher level that she lied saying that she was the Manager and there is no higher level.

3. after yelling at me for almost an hour and insult me, she said that she will only get my laptop refurbished on-site at home. The parts were installed on my system, but when I used the laptop the next day another problem was due.

4. I contacted their agai and said about them from my past experiences and that I wasn't not accept under the standards.                  No one should have to spend so much money on a system that fails and when asked for a replacement because of defects and bad representation.

5. so far, this has happened: lack of support from HDD, bad keyboard, motherboard broken and the screen flickers. Bare in mind

I spent more than 3,000 people on this laptop for his support for what they call.

6. they said: If more than 3 icidents were due I have a replacement and this has been the fourth century or firth thing

I get the case managers treat me like garbage and not reposnding to me. Igoring my concerns and do not treat me like I matter. I contacted the Nomenclature and asked for their support and tme can only say.

I work in the animation industry and have many assocated friends and colleagues who work in the major studios are willing to listen to me, and these people have a lot of HP hardware including some HP drift.

I did take action yet, but I'm talking to lawyers and a person of BBB to find out what are my best actions to take.

@PadraigOCuinn

I brought your question to the attention of a team within HP. They are likely to ask for information from you to get your information or product serial number. Please search for a private message from a contact HP identified. Also, remember not to publicly display personal information (serial numbers and information). If you are unfamiliar with the operation of the function of the Forum, private messages you can learn about it here.

Thank you for visiting the Forum from HP Support.

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