10 10 blackBerry blackberry OS software upgrade problems

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• Smartphones blackBerry device software upgrade problem

  Hi all

  I have a Blackberry 8310. He was originally AT & T service, but he now has the T-Mobile. It is unlocked and currently leads the software 4.2.2.170.

  I'm moving to 4.5. I downloaded the software from T-mobile, here for the 8320. They have no 8310 software, and told me that it shouldn't make a difference:

  http://www.t-mobile.com/bbupgrade/

  I followed the instructions here:

  http://www.BlackBerryFAQ.com/index.php/How_do_I_upgrade_the_OS_on_my_BlackBerry%3F

  (I tried method 1 and method 2)

  However, it will not install little matter what I do. I even tried using CrackMem.

  Get to step 6 of method 2 for example, I'm never invited to install the upgrade. When I look into the application loader on BB Desktop under applications to update or install new applications, the software update is never there.

  No idea why the upgrade won't install? Is it because the phone's ex - AT & T?

  One last thing - it was originally hooked up to BES and so had a top COMPUTER policy. I wiped by using method 2 here:

  http://www.BlackBerryFAQ.com/index.php/Remove_IT_Policy

  Any help would be appreciated.

  Hi and welcome to the forums!

  One that you said that the software and the model doesn't matter, said you bad.

  Well, software loading 8320 in to a 8310 photo an accident of room StarTrek carrier... same results.

  Go to the AT & T software download site and get the right device OS for the 8310.

  When you go to install it, you need to remove the provider. XML file. This step is listed in your procedure

  I have the number of site and the version to download for you at the bottom of the post.

  When you start the download of software peripheral BONES of AT & T, save the file to disk, do not run.

  When the download is complete, then go to the directory on the PC you have loaded to and run the

  self-extracting file. The software will be installed in the directories in the files of the Office Manager

  If the application loader will find it.

  Follow each step exactly as written now from the first step of the procedure of FAQ.

  Thank you

  Bifocals

  https://www.BlackBerry.com/downloads/entry.do?code=577BCC914F9E55D5E4E4F82F9F00E7D4

  BlackBerry Handheld Software v4.5.0.152 (Multilingual)
  Package Version: 4.5.0.152
  Composed of:

  • Applications: 4.5.0.110
  • Software platform: 2.7.0.90
  • File name: 8310M_PBr4.5.0_rel152_PL2.7.0.90_A4.5.0.110_AT & T .exe
  • File size: 89,91 MB

• Smartphones blackBerry after software upgrade problem

  
  

  I know that it sounds simple but have you tried to uninstall and reinstall the application?

• Smartphones blackBerry device software upgrade, does not (Bold 9930)

  Bold 9930, Verizon,.

  Everything was going well 5 hours ago. Backup and synchronization with Desktop Manager and everything was good. I clicked on the 'Device upgrade' link. He me everything first download and install the new Desktop Manager software. This seemed to work properly. Then it downloaded the new software device and conclusive to upgrade of the unit.

  7.1 bundle, 2705 (v7.1.0.991 platform 5.1.0.678)

  The Setup program indicates that the new software has been installed, and then it seems to want to reboot the device. The device never returns, ends with an App error 606.

  I loaded the cool device software, without change. Removed Software Desktop, loaded fresh, then loaded a fresh device software, without change.

  I tried to load my old device software but the Desktop Manager will not allow him.

  I reloaded software device 3 times, always the same behavior, always the same error at the end.

  I'm out of ideas.

  Any help?

  Hello and welcome to the community!

  brunostyle wrote:

  I tried to load my old device software but the Desktop Manager will not allow him.

  This bit is quite unusual... done correctly, you can force any OS on your BB package as long as it's your exact model number. So I'm not sure if you're really using all the good stuff... so, even if a lot of this will be redundant, please examine carefully for subtle tricks do you need to... done correctly, this can heal the situation. But any errors on the way (not ignored, stage not completed correctly, etc.) invalidates the whole process and translates the automatic process of support and limited to only the OS packages currently supported by your specific carrier.

  The easiest way is, on a PC (you can not do on MAC):

  (1) make sure that you have a current backup and your BB complete... you can find the instructions at the link in my auto-sig below.

  2) uninstall all the BB OS packages from your PC,

  (3) make sure you have the BB Desktop Software already installed

  • http://us.BlackBerry.com/software/desktop.html

  (4) download and install on your computer, the BB OS package you want:

  • http://us.BlackBerry.com/support/downloads/download_sites.jsp
  • If all you want are the levels of BONE, it is first sorted by carrier - the carrier supports, your search will be fast. However, some carriers are much slower than others to release updates. To really get the package up-to-date OS for your BB, you need to dig through and find all businesses that support your specific model BB and then compare the BONE levels they support.

  5) remove all copies of the SELLER on your PC. XML... There will be at least one and maybe 2, and they will be located in the same way or to (it changes based on your version of Windows) these files:

  • C:\Program Files (x 86) \Common Files\Research In Motion\AppLoader
  • C:\Users\(your Windows username) \AppData\Roaming\Research In Motion\BlackBerry\Loader XML

  6 (a) to change your level of BB OS installed (at level or lower), you can run the Desktop software and connect your BB... the software should offer the operating system package you have installed on your PC.

  6 (b) or, for recharging your BB OS level installed as well to change, work around the Desktop software and use the CHARGER. EXE directly, through step 2 in this process:

  • http://supportforums.BlackBerry.com/T5/BlackBerry-device-software/how-to-reload-your-operating-syste...
  • Note Although written to "recharge" and the storm, it can be used to upgrade, downgrade or recharge any BB device model - depends on the operating system package you download and install on your PC.

  If, during the process of 6a or 6 b, your BB has an error '507', simply unplug the USB of the BB cord and reinsert it. do nothing else... This should allow the installation to continue.

  You can also study the use of BBSAK (bbsak.org) to perform the wipe what he is capable.

  You can also try the "skeleton OS Reload procedure" in an attempt to circumscribe the precise causal element:

  1. Load your OS "bare bones"... If everything is optional, do not install it.
  2. If the behavior is immediately, then try another OS with step 1
  3. If the behavior does not immediately, then run for as long as necessary to make you to be sure that the behavior will not occur.
  4. Add one more thing - no matter how tempting, one.
  5. If the behavior does not immediately present, and then runs for long enough to be sure he won't have the same problem
  6. Repeat steps 4 and 5 until all things are responsible or the behavior presents

  When the behavior shows up, you know the culprit... the last thing you have loaded.

  If the behavior doesn't re-present, then you know that step 1 or 2 cured it.

  If the behavior has anything, then you have probably a problem of material level for which no amount of OS or software can heal.

  You may also use these tips:

  • KB10144 How to force detect the BlackBerry smartphone using the Application Loader
  • KB27956 How to recover a BlackBerry smartphone from any State
  • http://CrackBerry.com/BlackBerry-101-lecture-12-how-reload-operating-system-nuked-BlackBerry

  If you are on a MAC, you are limited to only your sanctioned carriers OS packages... but can still use any level they currently have to sanction. See this procedure:

  • KB19915 How to perform a clean reload of the smartphone BlackBerry using BlackBerry Desktop Software application software

  Good luck and let us know!

• Desktop of blackBerry Smartphones software update problem

  I have a Torch 9800 and the Desktop Software 6.0 Bundle 2949 version.

  I got a message suggesting that I upgraded to 7.0.0.59 (Bundle 60). However, as soon as the download update is finished, I get the following message

  "Winzip Self Extractor - could not create c\users\owners\app data\RIM - unzip operation cancelled."

  The desktop software will recognize is no longer my phone and cannot synchronize.

  Any suggestions what to do next?

  Thank you very much

  At any time a phone is not recognized by the BlackBerry Desktop Software, I recommend watching this article:

  http://www.BlackBerry.com/BTSC/KB10144

  See if that helps you.

• BlackBerry Smartphones Software Upgrade

  Please I will like to know if there is any software upgrade for smartphones Blackberry 9700 and how do the upgrade if available!
  Thank you!!

  Very well!
  It will give a shot!
  Thanks for the help!

• BlackBerry Smartphones Blackberry Desktop Software installation problem

  I had a problem with Roxio Media Manager constantly want to reinstall.  So I corrected this problem and and uninstalled the Blackberry software. Then I tried to re - install Blackberry Desktop software so that I can sync my contacts on my computer at home.  I tried this from a downloaded version 4.6 and with the version on my Blackberry CD.  Same problem with both.

  The installation starts and claims of language, then installation starts for a few seconds.  Then I get this message:

  Error opening installation log file.  Verify that the specified log file location exists and is writable.

  I can't get past this message.  He didn't tell where is the location of the log file.  Other installations of software, it's only the Blackberry software that will not be installed.  I tried to rename CProgram Files\Common InstallShield and make it read/write, but this install always fails with the same message.

  Any ideas to try?  Nowhere else can I ask for help?

  Andy

  Thanks, that worked.

  I unzipped the file, then I opened a cmd window and manually run msiexec with your Blackberry msi file.  I have added a flag/l to set the log file to a local file FichierJournal.txt and everything went well.

  Maybe you specify a problematic log file name, at least for my computer?

  Anyway, this new version of the Blackberry software works very well to keep my home contacts updated with my work contacts.  I'm glad that I was able to install without the Roxio media manager.  This program made me mad.

  Andy

• Smartphones blackBerry device software upgrade

  Software upgrade system could be installed on my computer, but apparently something wrong with the Desktop Manager. He doesn't want to upgrade. Once earlier I was able to update via the Desktop Manager but lately it seems that something has gone wrong with it. Can someone help me? Thank you very much.

  If you have installed the software of another carrier, you need to delete the vendor.xml file located in "C:\Program Files Research In Motion\AppLoader.

• BlackBerry Smartphones Software Update problems.

  I upgraded the OS on my 8800 in v. 4.5 so that I could use BB Messenger.  But once the upgrade of the software, that I'm having this problem with my BB when I leave it idle for a few minutes, the screen goes white, and I get the hourglass turns again and again and it just restarted my BB.  And this will be repeated continually repeated.  If I use my BB, it does not go to white screen and restarts.  Not sure what the problem is.

  Now when I push the lock button on the side, he instead goes to the Push to Talk application.  Y at - it somewhere where I can put the lock back button to lock?

  This update has been a headache, and Messenger of BB not worth all these problems if I can not fix them.  Anyone know how to fix?  Or should I just go back to a lower version, if I can still do it.

  Thanks for any help.

  I don't know why I didn't do this earlier, but mention you the media card reminded me...

  Follow these steps:

  Read this on how to correct the media card (courtesy of John Clark, a different expertise here in the Forum):

  1. remove the card multimedia unit and put it in a card reader. This makes the rest of the process much faster. However, you can do it with the card in the camera.

  2 copy all the contents of the card on your PC.

  3. replace the card in the camera and go to Options > Media Card > Menu button > card. You wipe the card and reformat. (if using a card reader to remove the card and put it back in the drive).

  4. now copy backup ONLY in the media to the device. Don't copy back all the 'BBthumbs.dat' files or all system files. I went through the entire folder and delete all .dat files before copying the content of the music folder and the folders of photos to the device. The device will re-create these files. Also, I is not copy folder "current music" but rather just copied content and pasted into the folder \Blackberry\music of the card. Do this for each folder.

  5. Once finished put the card in the camera, and then try again the media App. He must walk to the music. If you have a lot of music can take 5-10 minutes. When scanning, you can open the music application and you should be able to see the songs move in the list when the device will navigate

  If after the transfer of all your files back, you still get a stuck scanning bar or device restarts so you have a file in conflict on the map. I saw video files to do this, but it could be a music file too or (less likely) an image file. Remove all the files you transferred and see if restarting to stop him. Then add each file one at a time to see if you can narrow the file which is the cause. When you have found the folder, and then you can refine to a particular file.

• BlackBerry Smartphones Software Upgrade necessary?

  Hello! How do you know when to upgrade the software for BB curve?

  I have V4.3.0.127 and I'm with Verizon.

  If there is an available update how can I between? Help, please.

  Thank you!

  Hello

  On your original question, you should look here for the latest version of the software available from and supported by Verizon:

  http://vzw.SmithMicro.com/BlackBerry/download.aspx?CT=personal

  Thank you

• Email of Smartphones blackBerry post software update problems

  Morning

  I'm having problems to make my mails to work as a result of the last update of software 6.0 Bundle 2949 - my passwords, which I enter correctly request the implementation of e-mail and all I get is sorry, unable to continue your session. Please log in again.

  I tried a hard reboot and still no joy.

  Thanks in advance for your help

  OK... so I suggest that the following steps, in order, even if they seem redundant to what you have already tried (steps 1 and 2, each should result in a message to your BB to come...) Please wait for this before moving on to the next step):

  (1) registry HRT

  • KB00510 How to register a BlackBerry smartphone with wireless network

  (2) remove and return Service directories

  • KB05000 Remove the maintenance book for the BlackBerry Internet Service email account in the BlackBerry smartphone
  • KB02830 Send the directories for the BlackBerry Internet Service

  (3) restart to take batt

  • Each time a random strange behavior or slow creeps, the first thing to do is a battery pop reboot. With power ON, remove the hood back and remove the battery. Wait a minute, then replace the battery and cover. Power on and wait patiently through the long reboot - about 5 minutes. See if things return to functioning. Like all computing devices, BB suffers from memory leaks and others... with a hard reboot is the best remedy.

  I hope that will move things again for you! If this isn't the case, then you should contact your provider of wireless services for formal support.

  Good luck!

• BlackBerry Smartphones Software Update problem

  My wife has a 8310 used to be connected to its corporate enterprise server.  She is no longer with the company.  We had his service changed to ATT normal blackberry internet service.  When we tried to update its software online, we got the message that it could not update due to the fact that it was linked to a corporate server.  What do we have to do to reconfigure his device works as a standard service on 8310 normal?  Thank you.

  Welcome to the boards tkincer. Seems that the device still has a policy on this. Check by going to Options | Security options | General settings. In "IT policy name" see if you have anything that is listed. If you do then that means the political former employer are still on the phone. There is a way to remove it, but in doing so, all data will be erased from the device. If the device was already cleared, then you can just pass by following the steps in the link below. If you want to save the data on the phone first, you can use the Desktop to backup and restore functionality. After the device is erased so you can restore data back on your phone

  How to remove political

  http://www.BlackBerryFAQ.com/index.php/Remove_IT_Policy

• BlackBerry Smartphones Software upgrade - lost address book, calendar, etc.

  Yikes!  I messed up somewhere.  I upgraded my software by a recommendation by email and when finished I lost all my contacts, call log, calendar appts. and many other applications (games, etc.).  Is it possible to get this back?  I'm a little new to this, I did beforehand for a manual backup, I thought he did it automatically.  Help!

  Unfortunately. If you are looking for your computer which is the only one, you can restore from

• BlackBerry Smartphones Software update problem with new tour

  I got my wife a tour yesterday. When I connected it to my laptop to add music, it says that there is a software update (OS 4.7 and other files). So I updated the device (took about 45 minutes or more). Then I clickd'autant Media Manager to see, I had not installed it yet (I use Media Sync with my Storm). So I installed Media Manager and said to reboot my PC. So I restart and reload the desktop software and low, and here I thought I should do the exact same device update that I had done a few hours ago!

  The unit works fine as far as I can tell. Would it be a bug in the desktop software? A glitch in the OS device? Or should I re - update the tour just to be sure (where he actually has not worked right the first time)?

  If you need more info, let me know what you need.

  OK, well... Sorry, the operating system is not updated. The Tour launched with OS.40 and, last week, Verizon started pushing notificiatons for update of Os.53, so what is updated to the device, the operating system was NOT.

  so... my recommendation - do a full backup in the first place with the Director of office and then allow the upgrade of operating system continue.

• Smartphones blackBerry desktop software installation problems

  Hi all!

  Just got my first BB - the Curve 8330.

  I am trying to install the Desktop Manager software (version 4.5) from the CD included with the phone (Sprint).  I tried twice with no success and the same result - it hangs or freezes towards the end of the installation.  It is said it should "take several minutes", but an hour?  I didn't know that it would take too long.

  I would try to cancel the installation, but nothing would happen and I would end up having to force its closure with the Manager tasks.  The icons would display, but the program itself would not do much.  Due to the partial installation, I couldn't uninstall it or restart the installation.  You had to do system restore to get rid of it.

  I did it twice!  So now, I am currently downloading version 5.0 from this site (without Media Manager which seems to cause a problem) and see how it goes.

  Has anyone else has this problem?  Should I have waited longer?

  After much frustration, I tried one more thing.  After having been suspended for three hours, I restarted my computer (using the power button on the machine, because no matter what other way would not have worked).  I rebooted with the progress of installation still bar top and "running".

  Then I ran the software disc and tried to install again.  He acknowledged that I had partially installed the DM software and he gave me the ability to edit, repair and another thing (don't remember).  I chose to fix it.  This completed the installation process!

  When I made this installation, I did it without the Media Manager.  After the "repair", I could go back install Manager media without any problem.

  What a relief to be able to back up my BB!