Smartphones blackBerry after software upgrade problem


I know that it sounds simple but have you tried to uninstall and reinstall the application?

Tags: BlackBerry Smartphones

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  • Smartphones blackBerry device software upgrade problem

    Hi all

    I have a Blackberry 8310. He was originally AT & T service, but he now has the T-Mobile. It is unlocked and currently leads the software 4.2.2.170.

    I'm moving to 4.5. I downloaded the software from T-mobile, here for the 8320. They have no 8310 software, and told me that it shouldn't make a difference:

    http://www.t-mobile.com/bbupgrade/

    I followed the instructions here:

    http://www.BlackBerryFAQ.com/index.php/How_do_I_upgrade_the_OS_on_my_BlackBerry%3F

    (I tried method 1 and method 2)

    However, it will not install little matter what I do. I even tried using CrackMem.

    Get to step 6 of method 2 for example, I'm never invited to install the upgrade. When I look into the application loader on BB Desktop under applications to update or install new applications, the software update is never there.

    No idea why the upgrade won't install? Is it because the phone's ex - AT & T?

    One last thing - it was originally hooked up to BES and so had a top COMPUTER policy. I wiped by using method 2 here:

    http://www.BlackBerryFAQ.com/index.php/Remove_IT_Policy

    Any help would be appreciated.

    Hi and welcome to the forums!

    One that you said that the software and the model doesn't matter, said you bad.

    Well, software loading 8320 in to a 8310 photo an accident of room StarTrek carrier... same results.

    Go to the AT & T software download site and get the right device OS for the 8310.

    When you go to install it, you need to remove the provider. XML file. This step is listed in your procedure

    I have the number of site and the version to download for you at the bottom of the post.

    When you start the download of software peripheral BONES of AT & T, save the file to disk, do not run.

    When the download is complete, then go to the directory on the PC you have loaded to and run the

    self-extracting file. The software will be installed in the directories in the files of the Office Manager

    If the application loader will find it.

    Follow each step exactly as written now from the first step of the procedure of FAQ.

    Thank you

    Bifocals

    https://www.BlackBerry.com/downloads/entry.do?code=577BCC914F9E55D5E4E4F82F9F00E7D4

    BlackBerry Handheld Software v4.5.0.152 (Multilingual)
    Package Version: 4.5.0.152
    Composed of:

    • Applications: 4.5.0.110
    • Software platform: 2.7.0.90
    • File name: 8310M_PBr4.5.0_rel152_PL2.7.0.90_A4.5.0.110_AT & T .exe
    • File size: 89,91 MB

  • 10 10 blackBerry blackberry OS software upgrade problems

    Help, please! .. .Hello everybody... I have problems with my Z10... since I upgraded to the OS 10.2.1.2941, I was not able to connect with my 3 G network... whenever I try to connect to the 3 G network, everything he says is * emergency calls only *... the issue started right after I upgraded my OS... Please what I do?

    Hello crownmx01

    It is always recommended to solve the problems of software/hardware/network with reset BlackBerry phones first.

    KB02141 reset a BlackBerry smartphone

    If the problem persists, then you must call your mobile service provider to view this issue of network.

    Good luck and let us know.

  • Smartphones blackBerry device software upgrade, does not (Bold 9930)

    Bold 9930, Verizon,.

    Everything was going well 5 hours ago. Backup and synchronization with Desktop Manager and everything was good. I clicked on the 'Device upgrade' link. He me everything first download and install the new Desktop Manager software. This seemed to work properly. Then it downloaded the new software device and conclusive to upgrade of the unit.

    7.1 bundle, 2705 (v7.1.0.991 platform 5.1.0.678)

    The Setup program indicates that the new software has been installed, and then it seems to want to reboot the device. The device never returns, ends with an App error 606.

    I loaded the cool device software, without change. Removed Software Desktop, loaded fresh, then loaded a fresh device software, without change.

    I tried to load my old device software but the Desktop Manager will not allow him.

    I reloaded software device 3 times, always the same behavior, always the same error at the end.

    I'm out of ideas.

    Any help?

    Hello and welcome to the community!

    brunostyle wrote:

    I tried to load my old device software but the Desktop Manager will not allow him.

    This bit is quite unusual... done correctly, you can force any OS on your BB package as long as it's your exact model number. So I'm not sure if you're really using all the good stuff... so, even if a lot of this will be redundant, please examine carefully for subtle tricks do you need to... done correctly, this can heal the situation. But any errors on the way (not ignored, stage not completed correctly, etc.) invalidates the whole process and translates the automatic process of support and limited to only the OS packages currently supported by your specific carrier.

    The easiest way is, on a PC (you can not do on MAC):

    (1) make sure that you have a current backup and your BB complete... you can find the instructions at the link in my auto-sig below.

    2) uninstall all the BB OS packages from your PC,

    (3) make sure you have the BB Desktop Software already installed

    (4) download and install on your computer, the BB OS package you want:

    • http://us.BlackBerry.com/support/downloads/download_sites.jsp
    • If all you want are the levels of BONE, it is first sorted by carrier - the carrier supports, your search will be fast. However, some carriers are much slower than others to release updates. To really get the package up-to-date OS for your BB, you need to dig through and find all businesses that support your specific model BB and then compare the BONE levels they support.

    5) remove all copies of the SELLER on your PC. XML... There will be at least one and maybe 2, and they will be located in the same way or to (it changes based on your version of Windows) these files:

    • C:\Program Files (x 86) \Common Files\Research In Motion\AppLoader
    • C:\Users\(your Windows username) \AppData\Roaming\Research In Motion\BlackBerry\Loader XML

    6 (a) to change your level of BB OS installed (at level or lower), you can run the Desktop software and connect your BB... the software should offer the operating system package you have installed on your PC.

    6 (b) or, for recharging your BB OS level installed as well to change, work around the Desktop software and use the CHARGER. EXE directly, through step 2 in this process:

    If, during the process of 6a or 6 b, your BB has an error '507', simply unplug the USB of the BB cord and reinsert it. do nothing else... This should allow the installation to continue.

    You can also study the use of BBSAK (bbsak.org) to perform the wipe what he is capable.

    You can also try the "skeleton OS Reload procedure" in an attempt to circumscribe the precise causal element:

    1. Load your OS "bare bones"... If everything is optional, do not install it.
    2. If the behavior is immediately, then try another OS with step 1
    3. If the behavior does not immediately, then run for as long as necessary to make you to be sure that the behavior will not occur.
    4. Add one more thing - no matter how tempting, one.
    5. If the behavior does not immediately present, and then runs for long enough to be sure he won't have the same problem
    6. Repeat steps 4 and 5 until all things are responsible or the behavior presents

    When the behavior shows up, you know the culprit... the last thing you have loaded.

    If the behavior doesn't re-present, then you know that step 1 or 2 cured it.

    If the behavior has anything, then you have probably a problem of material level for which no amount of OS or software can heal.

    You may also use these tips:

    If you are on a MAC, you are limited to only your sanctioned carriers OS packages... but can still use any level they currently have to sanction. See this procedure:

    • KB19915 How to perform a clean reload of the smartphone BlackBerry using BlackBerry Desktop Software application software

    Good luck and let us know!

  • BlackBerry Smartphones Blackberry Desktop Software installation problem

    I had a problem with Roxio Media Manager constantly want to reinstall.  So I corrected this problem and and uninstalled the Blackberry software. Then I tried to re - install Blackberry Desktop software so that I can sync my contacts on my computer at home.  I tried this from a downloaded version 4.6 and with the version on my Blackberry CD.  Same problem with both.

    The installation starts and claims of language, then installation starts for a few seconds.  Then I get this message:

    Error opening installation log file.  Verify that the specified log file location exists and is writable.

    I can't get past this message.  He didn't tell where is the location of the log file.  Other installations of software, it's only the Blackberry software that will not be installed.  I tried to rename CProgram Files\Common InstallShield and make it read/write, but this install always fails with the same message.

    Any ideas to try?  Nowhere else can I ask for help?

    Andy

    Thanks, that worked.

    I unzipped the file, then I opened a cmd window and manually run msiexec with your Blackberry msi file.  I have added a flag/l to set the log file to a local file FichierJournal.txt and everything went well.

    Maybe you specify a problematic log file name, at least for my computer?

    Anyway, this new version of the Blackberry software works very well to keep my home contacts updated with my work contacts.  I'm glad that I was able to install without the Roxio media manager.  This program made me mad.

    Andy

  • Smartphones blackBerry device software upgrade

    Software upgrade system could be installed on my computer, but apparently something wrong with the Desktop Manager. He doesn't want to upgrade. Once earlier I was able to update via the Desktop Manager but lately it seems that something has gone wrong with it. Can someone help me? Thank you very much.

    If you have installed the software of another carrier, you need to delete the vendor.xml file located in "C:\Program Files Research In Motion\AppLoader.

  • Question of Smartphones blackBerry after software update

    Phone model: Curve 8530

    So, after weeks and weeks of terrible trouble with my phone spontaneously reset I finally upgrade my phone software.

    However, when he returned finally to the top and I had backed up my contacts and protect the texts of blackberry, I realized that I had to add my e-mails via email, set up. When I tried to connect with my information for blackberry app world / protect, he said

    "User namewhite." Type a valid user name. »

    I had used my blackberry ID / e-mail that was associated with my phone for two years and who came. When I put in place in shelb896 (which is the username associated with my blackberry ID..) and password and he said it was a combination not valid.

    .

    My question is this: why is it say that? Any tips?

    Hi all!

    So I solved the problem, hurrah!

    Here are the steps I took:

    1. I tried to open a session my Blackberry Internet service account, it says my name of user and password is incorrect.

    2. I tried to send the password to my phone, but because the e-mails did not come through I obviously couldn't do this.

    3. I called the technical support - the man told me that in this case, it is quite necessary that you must call in order to reset the pin code, it gave me my log in information and reset my emails. I was told to take out the battery while what was going on and then about 5 minutes later I put it in still on the phone, as everything reset.

    After a few minutes that I had put all my emails and my text messages, which had been in the queue have also crossed Hooray!

    Basically, if you have a problem of this kind give your service provider a call. I couldn't be happier with the service I received from them today!

  • Email of Smartphones blackBerry post software update problems

    Morning

    I'm having problems to make my mails to work as a result of the last update of software 6.0 Bundle 2949 - my passwords, which I enter correctly request the implementation of e-mail and all I get is sorry, unable to continue your session. Please log in again.

    I tried a hard reboot and still no joy.

    Thanks in advance for your help

    OK... so I suggest that the following steps, in order, even if they seem redundant to what you have already tried (steps 1 and 2, each should result in a message to your BB to come...) Please wait for this before moving on to the next step):

    (1) registry HRT

    • KB00510 How to register a BlackBerry smartphone with wireless network

    (2) remove and return Service directories

    • KB05000 Remove the maintenance book for the BlackBerry Internet Service email account in the BlackBerry smartphone
    • KB02830 Send the directories for the BlackBerry Internet Service

    (3) restart to take batt

    • Each time a random strange behavior or slow creeps, the first thing to do is a battery pop reboot. With power ON, remove the hood back and remove the battery. Wait a minute, then replace the battery and cover. Power on and wait patiently through the long reboot - about 5 minutes. See if things return to functioning. Like all computing devices, BB suffers from memory leaks and others... with a hard reboot is the best remedy.

    I hope that will move things again for you! If this isn't the case, then you should contact your provider of wireless services for formal support.

    Good luck!

  • Smartphones blackBerry after updates browser problem

    My 8330 m has started to freeze, on the recommendation of my technical support of carriers (Cellular South), I've updated my browser. It was on 11/09/10. After update, I have to have the page/bookmarks/history of google using Blackberry & support page. Quite slow to load, and I have to reload each time I click on the browser. After spending several hours on the phone, the carrier has transferred me to a Blackberry operator, which issued a repair ticket. Managed Blackberry technology he says that the reason was a software problem, which should be solved in a day or two and the use of the goto button. 10/19/10 I have updated my browser again with the same results. Several calls to my carriers tech line and 2 trips to the carrier itself has not solved the problem. It worked for 2 days a week there with the Blackberry help loading, went straight to the bookmark/history page.

    If you click on the browser, it will leave you not make any change to the home page, which is the Blackberry support page.

    Any ideas? And more necessary info? Thanks for the help.

    After visiting several forums and using the search button, I finally fixed it. Thanks anyway...

  • Smartphones blackBerry desktop software installation problems

    Hi all!

    Just got my first BB - the Curve 8330.

    I am trying to install the Desktop Manager software (version 4.5) from the CD included with the phone (Sprint).  I tried twice with no success and the same result - it hangs or freezes towards the end of the installation.  It is said it should "take several minutes", but an hour?  I didn't know that it would take too long.

    I would try to cancel the installation, but nothing would happen and I would end up having to force its closure with the Manager tasks.  The icons would display, but the program itself would not do much.  Due to the partial installation, I couldn't uninstall it or restart the installation.  You had to do system restore to get rid of it.

    I did it twice!  So now, I am currently downloading version 5.0 from this site (without Media Manager which seems to cause a problem) and see how it goes.

    Has anyone else has this problem?  Should I have waited longer?

    After much frustration, I tried one more thing.  After having been suspended for three hours, I restarted my computer (using the power button on the machine, because no matter what other way would not have worked).  I rebooted with the progress of installation still bar top and "running".

    Then I ran the software disc and tried to install again.  He acknowledged that I had partially installed the DM software and he gave me the ability to edit, repair and another thing (don't remember).  I chose to fix it.  This completed the installation process!

    When I made this installation, I did it without the Media Manager.  After the "repair", I could go back install Manager media without any problem.

    What a relief to be able to back up my BB!

  • Activation of Smartphone blackBerry after software update

    I use a BB 9700 "BOLD". When I try to update the BB to BB Desktop Manager software, I am presented with a notice saying that after the update has been performed, that I need to activate my wireless handset to continue to receive e-mails, etc.

    I'm not using the Enterprise version.

    Does anyone know what it means this activation? I am likely to face problems because of a few details that are required (and that I might not know immediately)?

    Thank you

    Wolf

    Wolf, if you don't use BES, the company, the warning does not apply. Ignore it and continue.

  • Email of Smartphones blackBerry after software update issues

    First of all, I want to express my displeasure of RIM or AT & T to not notify me that all my settings, emails and messages text would be handed over to zero/erased with the software update.  I am more than now, but I still have an annoying problem.  I created my email account, once again, but I seem to be getting twice my messages.  Once in the folder of my personal e-mail address, and then also in the folder marked as messages.  The messages folder is where my text messages are placed.  Before the update, the files were exclusive to their own types of messages.  Y at - it a setting that I missed or what I can do so that I only have my back emails in a folder?  Thank you very much for your help in advance.

    Matthew

    It is the only way to work around the problem.

  • Network of Smartphones blackBerry or software problem...?

    Have had my Storm 2 for 4 months now without any problem, but after that I came back from vacation the other day (the phone remained throughout my trip turned off) I had a problem with voice calls.

    Location:

    Sometimes, during a telephone conversation, the two parties may try to talk at the same time, i.e. you talk and someone tries to interrupt or vice versa...

    Question:

    Since I just got back from vacation for a reason any now my phone makes a weird sound when this event occurs, like a network or signal problem (audio gets garbled). Has never done this before (I would have noticed it, I get about this stuff) so I went to the Verizon Corp store. They did their magic * 29, 28 or whether it's and said that will fix it. Well there not... If they swapped the phone that was working fine until I did the software upgrade a few days later. Now, I have the same problem again! I use this for my company and it's driving me crazy!

    I am alone on this issue, or so everyone knows the same thing? Just curious, before returning to the store and complain.

    Thank you for any input!

    Do not know if someone posted this in another thread, but given that it pertained to my original question, I wanted to keep him here.

    I realized with my newly improved DM 6.0.0.40, it gives you the opportunity to return to your OS devices.

    IN the new DM software, you click Device > update my device > see other Versions > select the operating system you want to install. (Mine has shown the last three) I selectionne.607 and follow the steps. Fact!

    Now I'm back a.607 and no voice problems.

  • Charging Curve 8900 Smartphones blackBerry device software

    Hi I have a problem with my Blackberry device software, how to remove and re intsal software on my Curve 8900?

    Manual device OS upgrade instructions:

    1. start by searching for your operator and the system operating file that you want to use.

    http://NA.BlackBerry.com/eng/support/downloads/download_sites.jsp

    2. make a backup of your device first, using Desktop Manager > backup. Close at the end Office Manager and disconnect it from BlackBerry. Get DM here http://us.blackberry.com/apps-software/desktop/

    3. download the OS files to the PC then install on the PC by running (double click) the downloaded file.

    4. go into c:\program files Research in motion\apploader and delete the file named "vendor.xml."

    5. This step is not necessary unless there is a problem on the next steps. Use BBSAK from BBSAK.org and wipe the device (after doing a full backup), then after you get the 507 error (no OS installed) then proceed to step 6

    6 remove the internet connection for PC and reboot the PC.

    7. plug the BlackBerry and double-click on "Loader.exe." It is located in the same place as the above vendor.xml file was in.

    8. If you did step 5, restoration of the back upward. Follow this KB if necessary http://www.blackberry.com/btsc/KB10339

    Take advantage of the new operating system.

  • BlackBerry Smartphones BlackBerry Desktop Software could not validate your update to the BlackBerry device...

    Hello. I had my blackberry for a little over a year. It's a Bold 9650. After I have updated to OS 6, everything was going fine except for the fact that I have lost password Mole and Brick Breaker. Small problems, I know. But when the day consists of a lot of waiting around, believe me, these two helps. in any case, I looked on various forum how to recover them and more expected to open the Fund Manager and go to the list of applications and simply check out these two games and to update. I did that, but when I went to update, I had to wait a while because he loaded [yes I use a mac], and then this message pop up would be "BlackBerry Desktop Software doesn't have to validate your device BlackBerry - abandonment update install due to failure of the validation.» Some packages contained unsatisfactory dependencies. "So now I can't update my phone at all with anything. What can I do to solve this problem without doing a full cleaning [which I don't know how do either, I see a lot of people talking about it]? I just want to be able to update my phone.

    Hey acabungc,

    Welcome to the community of BlackBerry Support Forums.

    This error is caused by a third-party application on the BlackBerry. This application will need to be removed and then you can re-installed games.

    To find out which application is causing the problem go to/Library/Application Support / BlackBerryDesktop / Logs and open the daily log on the Mac.

    And you will find a line in the newspaper that said: abandonment of the install because of unmet dependencies for packages: ((Application name))

    That lists the name of the application.  Then you can remove this application from BlackBerry.  Let me know if you have any other questions.

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